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Finance Center Specialist

Employer
Dartmouth College
Location
New Hampshire, United States
Salary
Salary Not Specified
Date posted
Jan 19, 2022

Job Details


Position Details

Position Information

Posting date

01/18/2022

Closing date

Open Until Filled

Yes

Position Number

1010907

Position Title

Finance Center Specialist

Department this Position Reports to

Arts & Sciences Finance Center

Hiring Range Minimum

$21.39/hr

Hiring Range Maximum

$26.78/hr

SEIU Level

Not an SEIU Position

FLSA Status

Non-Exempt

Employment Category

Regular Full Time

Scheduled Months per Year

12

Scheduled Hours per Week

40

Schedule

Monday – Friday
8:00 AM – 5:00 PM

Location of Position

Dartmouth College
308 Wentworth Hall
Hanover, NH 03755

Is this a term position?

No

If yes, length of term in months.

Is this a grant funded position?

No

Position Purpose

The Financial Center Specialist, in collaboration with the Financial Center team, uses a proactive/collaborative approach, technical expertise, automated tools and various aspects of the financial management system to provide outstanding customer service to the Dartmouth community with emphasis on timeliness and accuracy. The Financial Center Specialist analyzes and processes transactional requests received within the Center via a variety of methods.

Description

Required Qualifications - Education and Yrs Exp

1-2 years of experience

Required Qualifications - Skills, Knowledge and Abilities
  • Ability to effectively communicate to all customers and staff with strong customer service and listening skills.
  • Working knowledge of federal/state payroll/employment regulations, typical HR/Payroll policies & procedures.
  • Advanced problem solving, resolution and analytical skills and the ability to prioritize and manage time.
  • Able to work under pressure of time constraints and ability to multi-task.
  • Projects a professional image and use proper telephone and e-mail etiquette.
  • Excellent data entry skills and attention to detail.
  • Demonstrated proficiency in the Microsoft Suite, FileMaker Pro, the Internet and e-mail etiquette.
  • Excellent keyboarding/typing skills.
  • Possesses basic math skills (addition, subtraction, division, multiplication, percentages).
  • Adaptable to change.
  • Strong commitment to a diverse working environment and to serving the needs of a large and diverse community.
Preferred Qualifications
  • High school diploma
  • Two years of customer service, payroll/hr processing or other directly related experience
  • Experience with data entry, College financial management systems, and Microsoft Suite
  • Additional training in customer service helpful.
Department Contact for Cover Letter and Title

Elena Ciobanu, Operations Manager

Talent Acquisition Consultant

Matt Browne

Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Special Instructions to Applicants

In accordance with federal requirements and guidance, all Dartmouth College employees must be fully vaccinated against COVID -19 or receive a qualifying medical or religious exemption from vaccination. Every offer of employment made is contingent upon submission of appropriate documentation evidencing either vaccination against COVID -19 or the receipt of an approved exemption. Failure to meet this condition of employment may result in Dartmouth in its sole discretion delaying your start date or rescinding its offer of employment. Visit https://dartgo.org/vaxpolicy to review the policy and for details and information on requesting an exemption and/or reasonable accommodation. Compliance with this policy is a condition of employment.

Quick Link

https://searchjobs.dartmouth.edu/postings/61320

Key Accountabilities

Description

Customer Service/Troubleshooting
  • Delivers services within Financial Center according to established benchmarks.
  • Provides support to Finance Center Analysts by researching and providing data as requested
  • Accurately identifies customer issues based upon telephone or in person interviews and executes effective method for resolution.
  • Provides policy interpretation utilizing on-line tools.
  • Delivers exceptional customer service, ensure responsiveness and accuracy. Logs caller inquiries, messages, and resolutions.
  • Handles an assigned telephone volume and/or walk-in inquiries from a variety of customers both internal and external.
  • Utilizes multiple systems to obtain and record information.
  • Participates in customer specific training.
  • Prepares basic reports in both Excel and Word; transfers data from Oracle or other systems to Excel for distribution.
Percentage Of Time

20%

Description

Triage of Center Calls
  • Analyzes customer issues and proactively escalates critical or expertise specific issues to the Director of Operations or another designated divisional fiscal officer.
  • Assumes ownership of initial inquiry until issue is dispatched to another responsible staff member for resolution.
  • Executes follow-up as necessary, or as directed by the Director of Operations, to assure timely response.
  • Recognizes technical issues and notifies technical support (liaison) for resolution and follow-up.
  • Uses the issues call tracking system to provide timely and accurate responses to customers, and follow-up of triaged issues.
Percentage Of Time

15%

Description

Data Entry
  • Responsible for the accurate review/interpretation, data entry and auditing of requests into the financial management systems, including PA Smartform, Procurement, Pcard, General Ledger, journals, etc.
Percentage Of Time

20%

Description

Planning
  • Plans and prioritizes daily customer contacts.
  • Plans routine research projects and executes corrective actions in an accurate and timely manner.
  • Collaborates with Operations Director and team to routinely standardize current processes and seek out process improvements to ensure consistency and accuracy.
Percentage Of Time

15%

Description

Professional Development
  • Cross trains with other team members to assure adequate coverage, accurate and consistent information and timeliness.
  • Attends functional workshops, training in order to remain/become proficient in necessary systems standards.
  • Attends personal development training workshops.
  • Attends customer service workshops.
Percentage Of Time

5%

Description

Systems
  • As directed by the Director of Operations and using established procedures, performs testing for scheduled upgrades or changes to reports, screens, etc.
  • Utilizing training uses a base knowledge of Oracle, the Microsoft Suite, specifically Word and Excel, produces reports or information for the Director of Operations or other divisional fiscal officers.. Other software or hosted systems may also be used as systems are improved or changed.
Percentage Of Time

25%

-

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Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

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Performs other duties as assigned
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Talent Acquisition Consultant
    • AbilityJOBS
    • American Library Association
    • CareerBuilder
    • Chronicle of Higher Education
    • Chronicle of Philanthropy
    • Dartmouth College Employment Website
    • Glassdoor
    • Internal Employee Referral
    • HERC
    • Higher Ed Jobs
    • Indeed
    • Inside Higher Ed Jobs
    • LinkedIn
    • National Black MBA Association
    • Recruit Military
    • Prospanica
    • Valley News
    • Other (Please specify below)
  2. If you answered 'Other' to the above question, please specify here

    (Open Ended Question)

Documents Needed to Apply
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

Company

Dartmouth College

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