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Assistant Manager of Student Accounts

Haverford College
Pennsylvania, United States
Salary Not Specified
Posted Date
Jan 19, 2022

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Position Type
Administrative, Business & Administrative Affairs, Financial Affairs, Student Affairs, Admissions, Enrollment, Retention & Registrar, Financial Aid, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
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Haverford College invites applications to our available full time, exempt (at least 37.5 hours per week), benefit eligible Assistant Manager of Student Accounts position.

Reporting to the Manager of Student Accounts, this full time position aids in directing all student account functions including, but not limited to, the following; the application of federal and state financial aid and loans to student accounts, the timely issuance of student refund checks, the timely and accurate generation of student billing (tuition and all fees), oversight of cashiering and collection operations, generation of 1098-T forms, reconciliation of General Ledger accounts, coordination of the Student Health Insurance Program, and participation in year-end audit work. The Assistant Manager of Student Accounts works in conjunction with the Registrar's Office, Study Abroad Office, Residence Life, and the Department of Student Financial Aid and must provide excellent customer service to students, third parties and other College departments. Must be available for additional hours, including evenings, weekends, and during winter break as needed.

Essential Duties/Responsibilities
  • Assists the Manager of Student Accounts in ensuring that College policies are adhered to by students and internal departments, at all times approaching both with diplomacy and professionalism.
  • Responds to in-person, phone and email inquiries and requests for; assistance with eBill system and payment plan enrollment, questions regarding account balances, account status and refund activities from student/parent in a professional and timely manner, coordinating with other College departments when necessary.
  • Assists with the student account audit, student refund and graduation clearance processes, coordinating with the Registrar, IITS, Financial Aid, and Accounts Payable Offices as required. Performs student account audits to ensure that all tuition and fees have been billed according to the student's academic record and tuition/fee rates.
  • Assists in performing reconciliations of related general ledger accounts and works to resolve and report any discrepancies. Initiates journal entries as needed.
  • Ensures that Health Insurance is applied to the student account in a timely manner and works collaboratively with the Student Health Center.
  • Assists the Manager of Student Accounts in ensuring that the following are posted to student accounts timely and accurately; tuition, room, board, and fee charges; health insurance charges, grants, incidental charges, and, federal and state financial aid and loans.
  • Assists the Cashier, as necessary, in the preparation of daily deposits, and, student and third-party payments and wires.
  • Responsible for posting Direct Loan disbursements and creating student refunds.
  • Responsible for ensuring Direct Loan Disbursement notifications are sent.
  • Responsible for reviewing students' credit balances and determining proper action.
  • Assists Manager of Student Accounts in maintaining the Accounts Receivable financial system and performs the monthly close procedure.
  • In collaboration with Manager of Student Accounts, performs collections and due diligence procedures on outstanding accounts receivable.
  • In conjunction with the Manager of Student Accounts works collaboratively with all College departments to enhance practices and procedures.
  • Assist with annual 1098t production and delivery to students.
  • Responsible for assistance in documenting department procedures.
  • Treats all fellow employees, students and the College's guests with civility and refrains from actions that disrupt the efficient functioning of the College.
  • Follows directions and completes tasks accurately and accepts supervisory input and constructive criticism,
  • Able to manage stress and work under pressure while multitasking under deadlines.
  • Able to supervise and be supervised, giving and accepting constructive criticism.
  • Understand and assist with maintenance of billing system. Participate in periodic testing of software updates and assist with system enhancements as needed.
  • Exceptional attention to detail and accuracy.
  • Maintain and promote strict confidentiality.
  • Ability to work remotely with minimal supervision. Reliable, secure internet connection and suitable work space required.
Other Duties/Responsibilities
  • Assist in drafting and updating departmental policies.
  • Assist in managing vendor relationships as they relate to student account processes.
  • Responsible for annual audit requests and inquiries for areas of responsibilities.
  • Attend meetings and functions on committees as assigned.
  • Performs special projects as requested by the Manager of Student Accounts.
  • Related duties as required.
Education & Experience Required
  • Bachelor's degree is preferred.
  • Prior Billing experience desired.
  • Excellent team work and customer service skills required.
  • Experience in providing individual counseling and training desired.
  • Knowledge of Peoplesoft Student Financials and/or Workday Finance preferred.
  • Familiarity with higher education principles, practices, procedures and regulations for Student Accounts management desired.
Physical Demands and Environmental Conditions Required of this Position
  • Lifting (to exert strength to move objects from one place to another):
    • Sedentary Lifting: (0-10 pounds):6-8 hours
    • Light Lifting (10-20 pounds):3-6 hours
    • Moderate Lifting (20-50 pounds):3-6 hours
    • Heavy Lifting (50 to 100 pounds):Up to three hours
  • Pulling (to draw an object toward oneself to move or change its direction):6-8 hours
  • Pushing (to exert force upon an abject to move or change its direction):6-8 hours
  • Carrying (to hold objects while moving entire body):6-8 hours
  • Reaching or working above shoulder (to extend arms upward or outward away from body):6-8 hours
  • Walking (to move entire body in erect position):6-8 hours
  • Standing (to maintain body in erect posture in stationary position):6-8 hours
  • Sitting (to rest weight on buttocks and back of thighs with legs bent at knees):Up to three hours
  • Crouching/Stooping (to bend upper body forward while fully flexing knees):3-6 hours
  • Kneeling (to maintain upper body in erect position while resting knees on ground):Up to three hours
  • Climbing (to ascend or descent heights using ladders, scaffolding, stairs, poles, inclined surfaces):Up to three hours
  • Twisting (to rotate upper body while feet remain stationary):Up to three hours
  • Driving (operating a motor vehicle, crane, tractor, forklift, etc.):Never
  • Exposure Limitation (i.e., cold water, dust, gas, fumes, extreme temperatures):Never
Special Requirements :

Covid-19 Vaccination:All faculty and staff (including contract workers) who are employed or engaged by Haverford College must be fully vaccinated (to include a booster dose) against COVID-19, and provide proof of vaccination, unless an exemption from this policy has been granted as an accommodation or otherwise.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

To Apply: Interested applicants should submit an application, to include a cover letter, resume, and the names and contact information of three (3) references by visiting . The application deadline is January 31, 2022. Failure to provide the required documents may result in lack of consideration. Haverford College does not sponsor work visas.

Haverford College is an Equal Opportunity/Affirmative Action employer committed to diversity, equity, inclusion, social justice, and providing equal opportunities and access to all individuals regardless of race, ethnicity, religion, gender identity, sexual orientation, national origin or ancestry, age, marital status, disability, or veteran status. Women, non-binary and transgender individuals, people of color, Indigenous people, and those with other or multiple historically marginalized and/or underrepresented identities are especially encouraged to apply. Haverford College and our consortial partners are located on Lenape lands.

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