Operations Coordinator, Campus Recreation

Operations Coordinator (Student Services Professional 1 – MR07 )

Campus Recreation

University of Tennessee, Chattanooga

The Operations Coordinator manages and supervises the Aquatics and Recreation Center and Maclellan Gym, over 200,000 square feet of multipurpose, athletic and recreational space. Operational areas include building safety, event management, facility rentals, and open recreation. The Operations Coordinator hires, trains, evaluates and manages a staff over 30 student part-time employees. The position works with internal and external constituents for rentals, event planning and oversight. The coordinator serves as the on-call professional for facility and rental operations.

Duties and Responsibilities

Staff Development

Hires, trains, evaluates and supervises over 30 part-time student employees including customer service representatives, building supervisors, and event staff; trains staff in customer service, conflict management, risk management, communication, event management and business operations; creates, encourages and supports the professional development opportunities for student staff through training programs, professional association involvement and individual mentoring; plans in-service and coaching sessions with a strong emphases on skill-development, transferable work skills, staff empowerment, and diversity; develops students in leadership positions through regular meetings and coaching sessions; assesses student staff learning outcomes; and engages in departmental training efforts for student staff.

Facility Management

Interacts with facility users to enhance quality customer service and enforce policies and procedures relating to equipment and facility use; assists with the management of security initiatives including access authorization, radios, security cameras, key authorizations, risk management drills, accident/incident reporting and risk mitigation; ensures the collection of data related to program operations, participation numbers, participant satisfaction and learning; and conducts regular walk-through and reviews of facilities.

Reservations and Rentals

Oversees facility programs, events and rentals; works with department programs, university departments, and community patrons regarding scheduling, billing and contracts, personnel, facility preparations and assessment; manages activities on the daily schedule, ensuring proper facility preparation, and assisting reservation groups with access, set up and utilization of the facility; ensures diverse offerings of drop-in sports to meet the needs of the campus community; and seeks out facility revenue opportunities.

Budget and Business Operations

Assists in the preparation, plans and projections of the annual budget of over $80,000, including labor, program expenses, maintenance and equipment purchasing; presents capital requests for review and additional funding; ensures compliance with all university budget and purchasing policies; supports membership sales, guest pass sales and operates facility/membership management software for point of sale, facility reservations, program registration, maintenance requests and accident/injury reporting; maintains inventory and purchases equipment for checkout and facility operations; and develops an annual budget, tracking and monitoring and making budget adjustments as needed.

New Programs, Initiatives and Projects

Works with on-campus and community partners to champion diversity, equity and inclusion principles and practices which create a welcoming campus recreation environment; keeps abreast of current industry trends, best practices and standards; works will all UTC Campus Recreation professional staff to advance the department's vision, mission, core values and strategic plan; and works to support the overall mission of Campus Recreation, Enrollment Management and Student Affairs (EMSA) and UTC, including active participation in Campus Recreation and campus campaigns, initiatives and projects.

The ideal candidate will possess the following:

• Knowledge of facility and event management and associated risk management
• Ability to monitor a budget and oversee scheduling, payroll and staffing
• Customer service, interpersonal, supervision, communication and conflict resolution skills
• Knowledge of facility reservation processes
• Ability to achieve thorough and accurate work through attention to detail
• Quality assurance skills
• Ability to work with, support and encourage diversity, equity and inclusion

Review of applications will begin January 28, 2022 and continue until the position is filled. Applications received by this date will receive priority consideration.

Minimum Qualifications: Requires a Bachelor’s degree in a relevant field (Recreation, Sports Management, Hospitality Management, Business Management or related field) and two years of relevant experience (experience supervising part-time staff and recreational or athletic facility operations and experience in event planning, execution and oversight) or an equivalent combination of education, training, and experience.

Preferred Qualifications: Master’s degree in Recreation, Sports Management, Hospitality Management, Business Management or related field; 2-5 years of experience in recreational or athletic facility operations; experience with facility rentals, scheduling and billing; and CPR/First Aid certifications.

The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.

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