Student Support Coordinator

Position Details

Position Information

Position Title Student Support Coordinator Pay Grade Level G-6 FLSA Non-Exempt Benefits
Health, dental, vision, life, short-term and long-term disability insurance, flexible spending and dependent care accounts, health savings accounts, Michigan Public School Employees Retirement Systems, TIAA 403(b), generous sick and vacation time, paid holidays, modified summer schedule, YMCA membership, Wellness Program, tuition reimbursement and professional development support. Department Testing Services Campus Location Iron Mountain Min Salary $15.45 Max Salary $18.18 FTE
1.0 Full-time/Part-time Full-Time Position Type Staff Job Summary/Basic Function
The Student Support Coordinator supports student services, testing services and facility scheduling at Bay College West while also maintaining responsibilities in the food pantry and managing work study students. Minimum Qualifications

• Associate degree required in related field.
• Familiarity with office computer equipment.
• Experience and knowledge of computer software.
• Ability to respond in a prompt and rational manner in stressful situations.

Preferred Qualifications

• Two years experience working in an office setting.
• Demonstrate ethical conduct in all aspects of the work environment
• Exceptional customer service skills and the ability to maintain an excellent working relationship with internal and external customers.
• Excellent oral and written communication skills, as well as good listening skills.
• Demonstrate a positive attitude, maturity, initiative and integrity with a professional image contributing to the success of the College.
• Accept responsibility for professional growth.
• Ability to identify needed action without continual direction.
• Excellent organization skills and ability to work under pressure.
• Knowledge of, and ability to work within, continuous improvement systems.
• Problem solving and critical thinking skills.

Months Per Year 12 Hours Worked Per Week 40 Work Schedule Typical hours are 8:00 a.m. - 5:00 p.m. with an hour lunch break. Supervision Exercised
Supervises work study students. Supervision Received
Works under the general supervision of the Testing Center Manager and Dean of Bay College West Campus. Work Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate, but may be loud in areas of equipment operation.
The above statements are intended to describe the general nature and level of work being performed by personnel assigned into this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Job related functions may be performed with or without accommodations. Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Travel requirement
No

Job Duties

Job Duty
Initial Point of Customer Service for Student Services

• Acts as the initial customer service contact for Student Services. Is seated at the front desk and helps walk in traffic and answers the main phone line.
• Supports the West Campus in customer service through assisting with the general phone line.
• Assists with Open House, New Student Orientation, College Night, and other Student Services promotional and/or recruitment activities.
• Support student services through providing outreach communications, data entry and other administrative tasks.
• Interpret problem situations and make decisions to allow for corrective measures to be taken.
• Research and analyze various types of data information and make recommendations to effectively resolve problems or issues, using judgment that is consistent with standards, practices, policies, procedures, regulation, and or/government law.

Job Duty
Coordinates the West Campus testing center

• Coordinates testing center operations at west campus as directed by Testing Center Manager.
• Prints and organizes faculty tests for distribution
• Manages the testing center work study schedule and proctors tests when needed either physically in the testing center or remotely from the front desk of student services.
• Monitors activities for the Testing Center and makes recommendations for improved practices, procedures and policies.
• Assesses student needs and provide direct assistance to students
• Provides Testing Accommodations under the direction of the Director of Accessibility.
• Receives accommodation applications and requests. Provide data and analysis for use in federal, state, and college reports.

Job Duty
Coordinates and processes West Campus event management system ( EMS )

• Supports the community event process, including but not limited to event request intake, customer service, contracts, reporting and analysis.
• Support scheduling for non-academic community event, meeting and conference requests including coordinating facility set up, custodial services, fees and technology requirements.
• Provide a high level of service and communication throughout pre-event, event and post-event, managing high level of interaction and communication.

Job Duty
Manages the West Campus Food Pantry

• Supports the student success center through scheduling, processing, marketing, and additional administrative support work under the direction of the West Campus Academic Support Coordinator.

Job Duty

• Assist in supervising work study students; assign tasks; create semester work schedules.
  
  

Job Duty

• Any other duties as assigned.

Department Information

Contact(s)
Beth Berube, Director of Human Resources
Melissa VanBrocklin, Human Resources Specialist Contact Phone/Extension 906-217-4016 Contact Email hr@baycollege.edu Contact Fax 906-217-1625

Posting Detail Information

Posting Number S063P Posting Date 01/18/2022 Close Date Open Until Filled Yes Special Instructions to Applicants
Target application deadline date January 30, 2022. Quick Link for Internal Postings https://careers.baycollege.edu/postings/957 Documents Needed to Apply
Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Other Document

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * What is the highest level of education attained?
   • GED
   • High School Diploma
   • Associates Degree
   • Bachelors Degree
   • Masters Degree
   • PHD
2. * How many years of experience do you have working in an office environment?
   • 1-2
   • 3-5
   • 6-8
   • More than 10
3. * How proficient would you rank your technology skills with various computer software applications and database management?
   • Not proficient
   • Somewhat proficient
   • Proficient
   • Very proficient
4. * Are you proficient with Microsoft software such as Word, Excel, and Outlook?
   • No experience
   • Somewhat proficient
   • Proficient
   • Very Proficient
5. * Please describe any previous experience you have working in a customer service enviornment
   
   (Open Ended Question)