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Safety Communications Operator, UMKC Police Department, 33146

University of Missouri Kansas City
Missouri, United States
Salary Not Specified
Posted Date
Jan 18, 2022

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Position Type
Administrative, Business & Administrative Affairs, Safety & Security
Employment Type
Full Time
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Hiring Department

UMKC Police Department is accepting applications for the position of Communications Officer. This person will receive incoming calls to the Police Department, routing and logging them as appropriate; arranging for dispatch of officers to scene of complaint; gathering and managing incident-related data.

Job Description

Responsibilities include:
  • Answer multi-line and emergency phones. Act as an after-hours emergency switchboard.
  • Gather information for emergency and non-emergency complaints and prioritize all calls according to importance. Relay information as appropriate.
  • Greet walk-in customers; serve as receptionist.
  • Using computer, maintain duty log of all police, security guards and cadets.
  • Using specialized software (computer aided dispatch and MULES), enter and retrieve criminal action information.
  • Maintain call lists for routing of calls. Maintain daily logs.
  • Generate daily incident report forms and Clery reports; post to website. Prepare and distribute records/reports as designated to campus, courts and others as specified. Provide reports to the public and collect appropriate fees for reports and fingerprints. Prepare administrative reports and records.
  • Handle multi-channel police radio console to route appropriate personnel to designated areas in response to calls for assistance, crimes, buildings, alarms, and traffic stops among other things.
  • Monitor alarm systems for University buildings and security cameras.
  • Make callouts and fill out work orders.
  • Merge departmental records from field reporting systems. Enter police reports (incidents, accidents, bookings, dispositions, follow-ups, etc). Proofread reports. File and store reports and records.
  • Record traffic stop profile information.
  • May conduct field training for new communications operators.
  • Other duties as assigned.
Minimum Qualifications

High school diploma or equivalent and 2 years of experience from which comparable knowledge, skills and abilities can be acquired is necessary

Preferred Qualifications
  • A High School diploma or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired is necessary.
  • Three years of general office experience.
  • Work experience in dispatch, communications, public safety, and/or law enforcement environment is highly desired.
Full Time/Part Time

Full time, benefits eligible


$16.50/hr, plus eligible for $.70 shift differential for evening shifts per HR policy 213 .


Varies; evenings, nights, weekends, and holidays are required.

Application Deadline

Open until filled, review of applications to begin immediately.

Application Instructions

Applicants must combine all application materials (cover letter, resume, and list of five references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment.

Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).

If you are experiencing technical problems, please call (800) 488-5288.

Note, you must provide a description of job duties for each Work Experience entry on your application. Please carefully review the application instructions section of our Careers page prior to submitting your materials.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor - Human Resources at 816-235-1621.

Reasonable accommodations may be made to enable individuals with disabilities to perform the duties and functions of this job. If you believe you may have difficulty performing any of the duties or functions of this job, please contact the Office of Affirmative Action at (816) 235-1323.


To read more about Equal Employment Opportunity (EEO) please use the following links:
UMKC Statement on Diversity

UMKC values diversity as central to its mission as an urban-serving research university and as a driver of excellence in teaching and learning. UMKC embraces a broad spectrum of diversities, including race, ethnicity, culture, nationality, gender, age, sexual orientation, disability, linguistic ability, learning style, religion, socioeconomic and veteran status, life experiences, educational level and family structure. For more information on our diversity mission, visit the Office of Diversity and Inclusion website:

UMKC is the largest comprehensive, fully accredited university in the Kansas City area. Our students come from all 50 states and over 85 countries, enriching our community with diverse perspectives. With more than 125 academic areas, our students have a lot of opportunities to explore on their way to discovering and creating their perfect career. We are at the heart of a thriving urban area where the city’s life and energy influence everything that happens here. We are Kansas City’s university and we can’t wait for you to join us! Find out more about UMKC in the About UMKC section of our website.

Details about UMKC’s community and the benefits of being an employee can be found on our careers page.

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