Network Analyst / Information Technology Services - Telecommunications

Network Analyst / Information Technology Services - Telecommunications
California State University, San Bernardino


Job No: 509644
Work type: Staff
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Temporary, Full Time













About CSUSB

California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so.

At CSUSB, you can:

• Build your future
• Work with the best
• Be your authentic self
• Focus on you
• Make a lasting impact
• Work for a purpose that is greater than your own
• Bring everything you are, become everything you want

Department Summary

This is a wonderful opportunity to join the Telecom and Network Services (TNS) that is part of the Technology Operations Department. TNS is responsible for the deployment, management, and maintenance of the network infrastructure as it relates to data (wired and wireless), telephony and security. TNS oversees vendors performing wiring and hardware installations. Works closely with other ITS teams as well as other departments to promote the efficient use of the University network and resources. TNS follows the University's best practices to build and support student academic success and retention and assist in meeting strategic objectives for persistence and timely graduation of all the student population.

Job Summary

Under minimal supervision from the Director of Technology Operations and Customer Support, the incumbent will provide network analyst support to the San Bernardino and Palm Desert campuses. The incumbent will work with the Lead Network Analyst and others in the department to ensure the enterprise systems operate seamlessly across the university.

The following typical responsibilities include:

• Responsible for analyzing, installing, maintaining, testing, replacing, and recommending solutions to the IT infrastructure's wired and wireless network equipment.
• Take effective action to ensure a stable and high-performance network in a multi-vendor network environment.
• Configure, deploy, maintain, repair, troubleshoot, network and telecommunications equipment.
• Assist in maintaining PCI compliance.
• Physical installation of network equipment (rack, stack and patch).
• Make system-programming changes to network equipment and systems.
• Advise on basic network design.
• Provide cost estimation for network related projects.
• Proactively monitors ticket status for all assigned tickets and follows up with users and other technicians to ensure timely resolutions of outstanding issues
• Evaluate new emerging technologies for adaptation and implementation in the campus network infrastructure.
• Assist in setting networking security standards and security architecture designs along with policies.
• Maintain the documentation of current and future network designs, change control, inventory, and other documentation, of installed networking equipment.
• Maintaining CSUSB networking standards.

Employment Status: Full-time, temporary, "exempt".

Application Review Deadline: This position will remain open until filled. The initial review of applications will begin on January 28, 2022.

Work Schedule

• Generally, Monday through Friday from 8:00 am to 5:00 pm. Some weekends and evenings may be required.

Key Qualifications

• Working knowledge of a basic foundation of knowledge and skills in technical, information network systems.
• Working knowledge of a basic knowledge of telecommunications and transmission technologies, including network architecture, topologies, protocols, programming applications and interfaces appropriate to the defined work area and assignments.
• Ability to work closely with other teams both within ITS and other departments at the university.
• Experience with configuring, managing, and troubleshooting network technologies & protocols such as VLANs, SNMP, NTP, SSH, VPN.
• Experience managing firewalls and/or network ACLs.
• Clear, positive, solution-oriented communication skills to translate user needs into effective technical solutions.
• Experience with packet capture and other similar network analysis tools.
• Knowledge of TCP/IP network protocol
• Analyze and make recommendations for network standardization.
• Great customer service skills.

Education and Experience

• Bachelor's degree in Business Administration, Computer Science, Mathematics, or related field, AND two (2) years of responsible experience as a Network Analyst or in a related field. A comparable amount of training, education, or experience may be substituted for the minimum requirements.

Preferred Qualifications

• 3 years professional experience in provisioning and managing voice/data services in large scale network infrastructure.
• Strong analytical and planning skills
• Aruba/HP/Alcatel certification/experience (wireless certification is preferred)
• Next Gen Firewall certification/experience
• Knowledge of ITIL processes.
• Proficiency in hardware and software technologies
• Ability to pay attention to details and to meet deadlines and milestones
• Training in network (CATS/6) cabling desired.
• Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Salary

Anticipated Hiring Range: $4,372 - $5,860 per month

Classification Range: $4,372 - $10,792 per month

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs which further our understanding of individual and group diversity. We will also develop and communicate policies and promote values which discourage intolerance and discrimination.

The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor.

Dimensions of diversity shall include, but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age.

The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to implement effectively the philosophy and intent of this statement.


Supplemental Information

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)



To view full description and to apply, visit: https://www.csusb.edu


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