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Senior Assistant Director of Enrollment Management - Operations

Northeastern University
Massachusetts, United States
Salary Not specified
Posted Date
Jan 18, 2022

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Position Type
Administrative, Student Affairs, Admissions, Enrollment, Retention & Registrar
Employment Level
Employment Type
Full Time
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Senior Assistant Director of Enrollment Management - Operations

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
Under the supervision and guidance of the Associate Director of Enrollment Management, the Senior Assistant Director of Enrollment Management - Operations is responsible for managing a caseload of prospective students, applicants, and newly admitted students as well being the direct supervisor for a team of Assistant Directors of Enrollment Management. In this supervisor role, they will be responsible for the development and support of Assistant Directors to ensure they are meeting their University enrollment goals as well as providing professional development support.

The Senior Assistant Director conducts follow up communication (by way of phone, email or other digital engagement platforms) with prospective students to ensure the highest level of service and enrollment counseling. They serve as the central point of contact for students within their assigned caseload. In addition, they provide support with inbound calls and on an as-need basis and participate in in-person and digital open houses and information sessions.

The Senior Assistant Director assists with various stages of the enrollment funnel and works with prospective students in the following manner: assist them in selecting the program that best fits their educational needs and professional goals; assist applicants through the admissions process by counseling applicants to successfully complete their application file; work with newly admitted students and appropriate college liaisons to guide students with their initial course registration. The individual in this position will be expected to provide students with relevant and timely information about the university's programs, admissions requirements, deadlines, financial aid and visa policies, and other student-related items. The Senior Assistant Director's enrollment strategy will include, but is not limited to, call, email, and text engagements, new student follow-ups, and virtual meetings designed to attract students in line with the priorities of Colleges and Campus Deans.

Additionally, the Senior Assistant Director - Operations will oversee the Enrollment Counseling team's daily operation with a focus on Five9 call volume management, email inbox management, and team chat support. They will be expected to ensure inbound phone lines are supported, oversight of Assistant Directors related to accountability for expectations around call availability and email inbox management. This person will provide oversight on technical concerns related to Five9 and Salesforce interfaces to ensure Enrollment Counseling's continuity of work.

The ideal candidate must have a minimum of a bachelor's degree and three to six years of work experience in higher education, sales, or business development with increasing levels of responsibility. This position will require excellent interpersonal, organizational and communication skills, as well as the ability to work in a fast paced. The individual must also possess a positive attitude, be a self-starter and is able to work within a metric driven environment. The Senior Assistant Director will conduct the role with the highest degree of professionalism, ensuring that the Northeastern brand and image are accurately conveyed.

Knowledge of student enrollment, college admissions, and business development. Proven ability to work independently, excellent communication and presentation skills, sensitive and responsive to the needs of diverse constituencies and managing goals. Strong organizational ability and training experience preferred. Knowledge and skills normally acquired through a Bachelor's degree and three to six years of experience in student enrollment, non-traditional college admissions, sales or business development. Any experience in high volume inbound sales environment, call campaigns, and technology management preferred. This position will require a flexible work schedule, including some nights and weekends, and travel will be minimal, but may be required periodically.

Salary Grade:

Additional Information:
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

To apply, visit jeid-712009330248f848a42e85401d5194cc
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