The Technology Integration Specialist facilitates the use of
technology for university staff and faculty with a focus on
consultation and support for administrative offices. Analyzes work
flows and specific job needs in a particular department or for an
individual and recommends technology solutions. Additionally,
provides the traditional technical support including hardware
configuration and equipment replacement. The Technology Integration
Specialist is a member of the Client Services group, a customer
service-oriented team. He or she is a team player who thrives in
the professional and collegial environment of Information
Technology Services (ITS) and helps the entire group to
Washington and Lee University actively promotes a dynamic and
inclusive environment that allows students and employees of
multiple backgrounds, cultures, and perspectives to learn, work,
and thrive together. Successful candidates will contribute to that
environment and exhibit potential for excellence in their areas of
- Works with the Director of Client Services to ensure that the
technology needs of the faculty and staff are being met.
- Engages directly with campus users to understand/evaluate
business needs and deliver best technological solutions on a
- Collaborates with the Enterprise Applications group within ITS
to plan and provide excellent user support for enterprise
- Assists staff in exploring, evaluating and implementing new
equipment, software and other business technologies.
- Works collaboratively with the larger Client Services group and
other groups within ITS to plan for the effective delivery of
services, troubleshoot issues and resolve problems.
- Leads and/or collaborates on various ITS projects across the
- Works with the Information Desk staff to respond to help
requests in a timely manner and track trends to improve the overall
- Manages the life cycle of computers and printers across various
administrative offices. This will include hardware configuration,
imaging, software configuration, deployment, maintaining inventory
records, ongoing troubleshooting and repair, and
- Manages several computer labs across campus.
- Provides robust documentation of inventory, procedures and work
- Stays abreast of new technologies, evaluates possible
impact/use for the university community and aids implementation
- Performs other related duties as assigned.
M-F, 8:30am - 4:30pm.
Bachelor’s degree and at least two
years’ experience in a business or technology support environment,
preferably in higher education, or a combination of education and
experience from which a similar skillset would be obtained. The
candidate should have an intense curiosity about information
technology, and be motivated to learn new technologies as needed.
Must be customer service focused. Demonstrated consultative skills
required, please identify such in cover letters. Required technical
skills include configuring and supporting the Windows and Mac
environments and troubleshooting technological problems. Knowledge
of office productivity and e-mail tools is essential. Strong
troubleshooting and communication skill are essential. Knowledge of
imaging software, imaging processes, and desktop management
software is helpful.
The university requires employees to become fully vaccinated for
and new employees must provide proof of at least their
first shot prior to the first day of employment. Boosters are
required. Individuals may seek a medical or a religious exemption
to the vaccination requirement.
Review of applications will begin immediately and continue until
the position is filled. Please upload a cover letter and resume.
You will be asked to provide names and contact information for
three professional references.
External Applicants: Application instructions for external
applicants are located on the jobs.wlu.edu or here
Current W&L Employees: Apply from your existing Workday
account. Instructions are located at jobs.wlu.edu or here
- Fingering: Picking, pinching, typing or otherwise working,
primarily with fingers rather than with whole hand or arm as in
- Grasping: Applying pressure to an object with the fingers and
- Repetitive motions: Making substantial movements (motions) of
the wrists, hands, and/or fingers.
- Walking: Moving about on foot to accomplish tasks, particularly
for long distances or moving from one work site to another.
- Standing: Remaining upright on the feet, particularly for
sustained periods of time.
- Stooping: Bending body downward and forward by bending spine at
the waist. This factor is important if it occurs to a considerable
degree and requires full use of the lower extremities and back
- Kneeling: Bending legs at knee to come to a rest on knee or
- Crouching: Bending the body downward and forward by bending leg
- Reaching: Extending hand(s) and arm(s) in any direction.
- Pushing: Using upper extremities to press against something
with steady force in order to thrust forward, downward or
- Pulling: Using upper extremities to exert force in order to
draw, drag, haul or tug objects in a sustained motion.
- Lifting: Raising objects from a lower to a higher position or
moving objects horizontally from position to position. This factor
is important if it occurs to a considerable degree and requires the
substantial use of the upper extremities and back muscles.
The worker is subject to inside
environmental conditions: Protection from weather conditions, but
not necessarily from temperature changes.
Types of Work:
Light work: Exerting up to 20 pounds of force
occasionally, and/or up to 10 pounds of force frequently, and/or a
negligible amount of force constantly to move objects. If the use
of arm and/or leg controls requires exertion of forces greater than
that for Sedentary Work and the worker sits most of the time, the
job is rated for Light Work.
Pay commensurate with experience.
Washington and Lee affirms that diverse perspectives and
backgrounds enhance our community. We are committed to the
recruitment, enrichment, and retention of students, faculty, and
staff who embody many experiences, cultures, points of view,
interests, and identities. As engaged citizens in a global and
diverse society, we seek to advance a positive learning and working
environment for all through open and substantive dialogue.
Washington and Lee is an Equal Opportunity Employer. As such, we
are interested in candidates who are committed to high standards of
scholarship, performance and professionalism and to the development
of a campus climate that supports equality and diversity in our
faculty, staff and student body. Job description requirements are
representative, but not all-inclusive of the knowledge, skill, and
abilities needed to successfully perform this job. Reasonable
accommodations may be made to enable qualified individuals with
disabilities to perform essential functions.