Position Details

Posting date

01/17/2022

Closing date

Open Until Filled

Yes

Position Number

1128007

Position Title

Repair Technician II

Department this Position Reports to

ITC, Client Services

Hiring Range Minimum

$28.85

Hiring Range Maximum

$33.17

SEIU Level

Not an SEIU Position

FLSA Status

Non-Exempt

Employment Category

Regular Full Time

Scheduled Months per Year

12

Scheduled Hours per Week

40

Schedule

M-F, 8a-5p

Location of Position

The Computer Store, 10 North Main St, McNutt Hall Hanover NH 03755

Is this a term position?

No

If yes, length of term in months.

NA

Is this a grant funded position?

No

Position Purpose

The Repair Technician II is responsible for the installation, maintenance, and repair of computer and devices for Dartmouth departments and individuals. The technician works with the Computer Sales and Service team to deliver repair services and improve associated processes for ITC Client Services.

Description

Join our Information, Technology and Consulting Computer Sales & Service group within Client Services at Dartmouth. Here, you will support faculty, students, and staff through repairs and consultation. The Computer Sales & Service is a team of passionate IT professionals who approach work guided by our values:

• Teamwork: We are a team that works collaboratively to accomplish shared goals and succeed together.
• Learning and Knowledge : We continuously learn and then share our knowledge.
• Relationships : We build and maintain strong relationships founded on trust, understanding, and partnership
• Adaptability : We create and embrace change that challenges us to grow or work in new ways.
• Communication : We communicate effectively to create understanding and connection.

As a Repair Technician, you’ll build deep relationships with clients and partners across the campus to support their technology needs. In addition, you’ll have the opportunity to join or lead exciting projects that impact research, teaching, and learning at Dartmouth.

If you like problem solving, learning new technology, helping people, and working collaboratively, you’ll thrive here! Bring your passion for technology and for helping people to the ITC Computer Sales & Service team and become a part of our Dartmouth community. Learn, grow, and advance your IT career at Dartmouth.

Required Qualifications - Education and Yrs Exp

Associates or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

* Associates degree with 3-5 years of relevant work experience or the equivalent combination of education and experience.
* 1-3 years experience working with hardware repair on one or more related hardware (eg, PC, Mac, or mobile devices).
* Demonstrates ability to work in a fast-paced environment managing multiple tasks and priorities.
* Self-motivated and able to work with limited supervision.
* Demonstrated ability to work with a point-of-sales and/or ticketing system.
* Experience working with managing inventory.
* Experience working in a client-facing technology role
* Demonstrated ability to communicate effectively with clients.
* Experience interacting with vendors as the main point of contact for the institution.
* Demonstrated knowledge of scripting through experience, education, or certification
* Experience designing and modifying processes to improve the client experience.
* Experience leading projects or project-related work.
* Experience working effectively on teams and leading team initiatives.
* Ability to learn and improve technical skills.
* Experience mentoring and teaching others in related technologies.

Preferred Qualifications

* Experience working in an Academic environment.
* Certifications from relevant technologies and manufacturers.

Department Contact for Cover Letter and Title

Theresa Woodward

Talent Acquisition Consultant

Rabia Gandhi

Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Special Instructions to Applicants

In accordance with federal requirements and guidance, all Dartmouth College employees must be fully vaccinated against COVID -19 or receive a qualifying medical or religious exemption from vaccination. Every offer of employment made is contingent upon submission of appropriate documentation evidencing either vaccination against COVID -19 or the receipt of an approved exemption. Failure to meet this condition of employment may result in Dartmouth in its sole discretion delaying your start date or rescinding its offer of employment. Visit https://dartgo.org/vaxpolicy to review the policy and for details and information on requesting an exemption and/or reasonable accommodation. Compliance with this policy is a condition of employment.

Quick Link

https://searchjobs.dartmouth.edu/postings/61283

Key Accountabilities

Description

Technology Support and Consulting

* Provides hardware/software diagnostics and repair for computers and devices.
* Analyzes support data to identify trends and works to proactively remediate systemic issues.
* Manages and maintains service parts and hardware repair inventory.
* Consults with clients to ensure technology needs are met.
* Works with vendors to ensure timely and accurate delivering of parts and repairs.
* Design and create scripts to automate device configuration.

Percentage Of Time

70%

Description

Project Management and Collaboration

* Leads repair process improvement initiatives.
* Participates in and/or manages Client Services projects.
* Collaborates with internal and external teams to share information, build relationships, and accomplish shared goals.

Percentage Of Time

15%

Description

Training and Development

* Builds and maintains knowledge associated with products, devices, and support processes.
* Trains and mentors team peers.
* Continuously improves technical knowledge through training and certifications.

Percentage Of Time

10%

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Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

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Performs other duties as assigned.
Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you hear about this employment opportunity?
   • Talent Acquisition Consultant
   • AbilityJOBS
   • American Library Association
   • CareerBuilder
   • Chronicle of Higher Education
   • Chronicle of Philanthropy
   • Dartmouth College Employment Website
   • Glassdoor
   • Internal Employee Referral
   • HERC
   • Higher Ed Jobs
   • Indeed
   • Inside Higher Ed Jobs
   • LinkedIn
   • National Black MBA Association
   • Recruit Military
   • Prospanica
   • Valley News
   • Other (Please specify below)
2. If you answered 'Other' to the above question, please specify here
   
   (Open Ended Question)
   
   

Documents Needed to Apply
Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Curriculum Vitae
2. Additional Document #1