Director of Residence Life & Student Conduct
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The Director of Residence Life and Student Conduct (RLSC) is
responsible for the planning, implementation, evaluation, and
strategic direction of the Willamette University residential
education, conduct, and housing operations, comprised of over 1300
residential undergraduate and graduate students, including
approximately 100 exchange students from Tokyo International
University, and 130 students living in the ArtHouse residential
community located on our Pacific Northwest College of Arts campus
in Portland, Oregon.
The incumbent provides direct supervision for the Associate and
Assistant Directors and indirect supervision for other professional
staff. The Director provides oversight for facilities, occupancy
management, integrated living-learning efforts, residential
curriculum development, student satisfaction and learning outcomes
assessment, emergency/on-call support and response, programmatic
and operational effectiveness, and budget/revenue management.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. Reasonable
accommodations may be made to enable qualified individuals with
disabilities to perform the essential functions.
Department Leadership and Supervision:
1. Establish a vision for residence life communities that foster
sense of belonging and community, cross cultural relationship
building, academic success, and student wellbeing.
2. Recruit, train, and supervise the Associate Director of
Residence Life and the Assistant Director for Housing Operations.
Hold regular 1-1 meetings with direct reports, lead weekly
department staff meetings, and provide appropriate on-boarding and
professional development opportunities for staff.
3. Indirectly supervise and ensure the training and development for
the Housing Operations Support Specialist, 4 Area Coordinators, and
38 Resident Assistants.
4. Provide leadership for professional and paraprofessional staff,
addressing needs and concerns of students and staff in a proactive
and timely manner. Establish a sense of unity, teamwork, and
positive staff relations among professional and paraprofessional
5. Ensure staff training that leads to the facilitation of
residence hall communities that support students' development of
multicultural understanding, cross-cultural relationships, academic
success, and wellbeing.
6. Oversee department crisis response and management protocol and
emergency situations in residence halls; work collaboratively with
on-call staff, Dean of Students, Facilities, Campus Safety, Bishop
Wellness Center staff, and off-campus agencies (local authorities,
medical facilities/personnel) as needed.
7. Ensure the department's development of a robust residential
education program that includes assessment of student
8. Ensure the development and full utilization of the Residence
Hall Association (RHA) for feedback and creation of residence life
policies, programs, and facilities and the leadership development
and advisement of the Residence Hall Association (RHA). Meet
regularly with student leaders.
Housing Operations & Facilities:
1. Provide innovative and strategic leadership for the operational
and outreach function for housing operations.
2. Collaborate with campus partners on forecasting and long-range
planning for residence halls facilities maintenance, renovations,
3. Oversee the administration of the annual budget.
4. Oversee the efficient and effective co-coordination of
university-wide Opening Days operations. Ensure the efficient and
effective coordination of break openings and closings. Ensure
collaboration with offices on early arrivals and needed housing
during breaks (e.g., Athletics, Admissions, Campus Safety, and
Student Engagement and Leadership, etc.)
5. Manage annual capital improvements and capital budget
6. Coordinate resident satisfaction assessments, analyze results to
form action plan.
7. Oversee the housing contract cancellation and residence
8. Ensure that the department's day-to-day operations include
efficient systems to meet professional standards in timely and
sensitive response to students', families', and WU community
members' questions, concerns and requests for information regarding
policies, housing assignments, facilities, student conflicts and
9. Ensure the efficient and effective coordination of residence
hall openings and closings to include collaboration with offices on
early arrivals and needed housing during breaks.
10. Ensure the development and maintenance of accurate, timely, and
accessible department publications and website.
11. Ensure the successful transition of residence hall facilities
to summer conferences; collaborate and maintain timely communicate
with Conferences and Facilities concerning summer facilities
availability, staffing, and capital projects to support effective
conference operations and university net revenue goals.
1. Oversee the direction, training, advising and facilitation of
effective conflict resolution. Develop, coordinate, and facilitate
all aspects of alternative dispute resolution processes.
2. Serve as the primary interpreter of the student code of conduct
and oversee the day-to-day operations of student conduct which
includes the system for case distribution, investigation,
adjudication, sanctioning and overall management of student
3. Review and propose updates to the University Student Code of
4. Assist in the processing of Title IX sexual harassment, sexual
assault, gender-based discrimination, dating and domestic violence,
and stalking complaints in a timely manner, providing a fair and
neutral process for all parties.
5. Ensure appropriate utilization of the case management database
system (Maxient) to organize, manage and track conduct and bias
incidents and CARE reports.
6. Supervise conduct administrators in investigations, adjudication
and alternative dispute resolution; ensure student conduct is
administered in a fair, impartial, non-adversarial, restorative,
and educational manner.
1. Advise students and family members in decision-making as
appropriate and provide resource referrals to help support student
success and well-being.
2. Serve on the senior staff on-call team on a rotating basis to
support residence life staff responding to emergency situations
during the evening and weekend hours. Consult with university staff
concerning serious or problematic situations as needed.
3. Ensure residence life staff are appropriately trained and
engaged in follow up with students of concern, wellness
4. Provide and support student recognition initiatives and promote
5. Ensure the development of department systems for staff's timely
and sensitive response, outreach, and relationship building for
students of concern and on-going tracking of follow-up.
6. Assist students and staff in mediating and addressing student
conflicts, applying restorative and community development
7. Assist in the orientation of incoming Willamette and Tokyo
International University of America students to the hall and
campus. Provides programs and activities which support
8. Ensure effective advising and support for RHA and other student
organizations that may develop in the residence halls.
General Program Administration:
1. Attend divisional meetings, bi-weekly divisional leadership team
meetings, trainings and committee meetings.
2. Create departmental protocols with the Associate Director and
Assistant Director to include, but are not limited to, hall opening
and closing, break transitions, emergency response, American
Studies Program student arrival, staff evaluations, and
3. Executes assigned administrative tasks thoroughly and
4. Perform other duties as assigned by supervisor or their
5. Lead the development and evaluation of departmental policies,
procedures, and goals.
- A Master's degree in Student Personnel, counseling, or related
discipline is required.
- Minimum of eight years of residential staff and student conduct
experience is required; Progressive increased level of
responsibility preferred in crisis management, student advising,
supervision, student conduct, and program planning.
- A sound background in student/human development theory. Ability
to articulate philosophy of residential life programs. Committed to
expanding knowledge and understanding of student development and
social awareness issues (e.g., alcohol and other drugs, sexual
harassment and assault, gender issues, international and
multicultural issues, eating disorders, mental health,
- A demonstrated commitment and passion for professional growth
in the areas of student learning and development, community
development, supporting students' well-being, and best practices in
residence life programs and operations.
- Knowledge of equity and inclusion issues and laws that impact
higher education and particularly community living (all gender
spaces, Title IX, affinity based living learning communities, ADA
- Demonstrated commitment to expand knowledge and awareness of
diversity, equity, and inclusion, understanding cultural
differences, social identities, and historical inequalities, and
strategies for interacting effectively with people different from
oneself and providing support and advocacy for diverse
- Demonstrated experience using diversity, equity, and inclusion
lens in delivering programs and services practice (i.e., staffing
practices, supervision, training, policies, programs) and working
effectively with individuals and groups from a variety of
identities, cultures, and backgrounds.
- Demonstrated experience and commitment to professional growth
in best practices in using technology in residence life and student
affairs to increase efficiency, accessibility, and quality of
housing operations and residence life practices (Microsoft office
suite, assignments, billing, and judicial database management
systems, social media, community development tracking).
- Involvement in local, regional, and national organizations
supporting the mission of Housing, as well as in the field of
student affairs (such as ACUHO-I, ACPA, ASCA, and
- Availability on weekends and evenings as needed.
- Ability to model open, direct, and honest communication.
Possess well-developed assertion and confrontation
- Strong interpersonal communication skills. Possess excellent
basic helping skills and displays empathy and regard for others'
concerns. Ability to demonstrate sensitively to the diversity of
individuals' needs, backgrounds, life and work styles. Ability to
practice a developmental approach to behavioral problems and
develop strong rapport.
- Ability to successfully facilitate student groups of various
- Ability to develop and maintain a staff team. Ability to
coordinate staff efforts so that departmental goals are met
efficiently. Ability to motivate staff members to excel in their
job responsibilities. Ability to provide support while holding
- Ability to function competently under pressure and effectively
diffuses crisis situations. Ability to demonstrate sound
- Ability to manage time and tasks to accomplish responsibilities
in a timely manner. Ability to work independently as well as accept
- Ability to pay attention to details and to track operational
processes key to housing on a university campus, including but not
limited to, facility and maintenance issues, contractual language,
and administrative processes.
- Ability to advise students in programming and present needed
recreational, social or educational programs. Ability to be an
effective designer and presenter of programs.
Typical Work Schedule
- Doctorate in higher education, counseling, student personnel
services, student affairs administration, or other relevant
- Ten or more years of experience in residence life and student
conduct with increasing levels of responsibility that include
crisis management, budget management, conduct administration,
facilities and housing operations, student advising, program
planning, and supervision of professional staff.
- Experience with Adirondack Solutions housing management system,
The Housing Director (THD).
- Experience working with Maxient Database system for student
- Experience working with a learning outcome based residential
- Strong analytical skills with the ability to collect, organize,
analyze and display information in ways that are easy to interpret
and spot patterns, trends and correlations. Examples of these
representations include charts, graphs, infographics and other
Physical Demands & Working Conditions
As most work is performed indoors, incumbent has minimal exposure
to hazards or adverse environmental conditions. However, special
activities may require incumbent to operate outdoors and experience
inclement conditions. Incumbent must also be able to navigate
stairs up to seven floors.
Review of applications will begin November 29, 2021 and will
continue until the position is filled.
All University positions require that candidates submit to a
criminal conviction record check prior to hire. Conviction does not
automatically preclude candidates from being hired. Nature of
conviction will be considered relative to the duties of the
You will need to upload the following two documents as part of
your application materials in the "My Experience" section labeled
Incomplete applications will not be considered.
Apply online at https://willamette.wd1.myworkdayjobs.com/en-US/willametteuniversityjobs/job/Salem-Campus/Director-of-Residence-Life---Student-Conduct_R0004030
Believing that diversity contributes to academic excellence and
to rich and rewarding communities, WU is committed to recruiting
and retaining a diverse faculty, staff and student body. We seek
candidates, particularly those from historically under-represented
groups, whose work furthers diversity and who bring to campus
varied experiences, perspectives and backgrounds.
- Cover letter addressing the required/desired qualifications and
presenting any other applicant characteristics which deserve
- Current Resume