Academic Assistant

Academic Assistant

About the Opportunity

Responsibilities:
The Academic Assistant will work within the registration area updating student records across all levels, processing requests from outside offices, while answering daily inquiries via telephone, e-mail, and face to face contact. This position will collaborate with college academic advisors, program coordinators, in relation to leave of absences, registration issues, and student record changes. In addition, the individual in this position will work in partnership with staff from offices such as Student Accounts, Student Financial Services, International Student and Scholar Institute, University Health and Counseling Center, regarding confidential student information to troubleshoot and bring any student issues to resolution. This position will provide support to the Associate Director and other Professional/Administrative as needed, to complete tasks required for record cleanup in preparation for statistics reporting and coverage for the different levels when necessary.

Knowledge of FERPA and Ellucian Banner preferred. This position requires a high level of data accuracy, familiarity with student information systems, good communication skills, and proficiency utilizing different computer programs (including Microsoft Office, Adobe Acrobat, Outlook, Salesforce, etc.) and the ability to be flexible and multi-task during peak processing times.

Qualifications:
Provide the minimum education, experience, and skills required to perform the job successfully. 2-4 years' experience in a high volume, customer service department, preferably in the Registrar's or college advising office. Bachelor's degree preferred. A successful candidate will have excellent data entry and analytical skills, the ability to learn and apply established policies and practices, strong organization abilities, and demonstrate exceptional oral and written communication. Knowledge of FERPA and Ellucian Banner preferred. Familiarity with student information systems, proficiency utilizing different computer programs (including ACD Telephone System, Salesforce, Microsoft Office, Outlook, Adobe Acrobat, etc.) Must be able to work independently and meet established deadlines while handling the day to day work

Job Duties:

Process student data requests including registration, program changes, leave of absences across all levels. Ensure requests are compliant with current academic policies and procedures. (60%)

Support Associate Registrars during peak processing periods with record clean up and form processing. Provides office coverage including e-mail, walk-ins, and forms across all levels when necessary. (15%)

Help to resolve all Registrar Office related inquiries regarding records, scheduling, and registration, by phone, e-mail, or face to face. (15%)

Work collaboratively with internal and external departments to resolve issues related to data entry requests. (10%)

Position Type

Academic Administration

Additional Information

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.


To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Academic-Assistant_R101687 jeid-c6d09e171151644fb328395a8e2c5d2f