Director of Auxiliary and Conference Services

The Director of Auxiliary and Conference Services is responsible for managing and administering campus special events and conferences by maintaining campus service provider relationships, and facilitating the maintenance and scheduling of the campus master calendar of space reservations.

Essential functions will include:

1. Demonstrates excellent customer service skills as the liaison to external and internal customers, providing information about available facilities, services, and fees.
2. Develops appropriate pricing strategies based on market information and guidance from the VP of Finance and Administration.
3. Solicits feedback from both internal and external clients to create best practices with other service providing departments on campus. Addresses all complaints with clients and follows through to resolution.
4. Executes all tasks required to ensure the efficient operation of the conference services program and to maximize the revenue generating utilization of University facilities.
5. Collaborates with sponsoring offices to ensure the success of major internal events such as Board of Trustees, Notre Dame Day, Honors Convocation, Reunion & Family Weekend, etc.
6. Using established rental and pricing guidelines, maximizes efficient usage of University rental facilities.
7. Negotiates and prepares contracts for use of University's rental facilities and assures that contract terms/stipulations are honored by all parties. Responsible for all elements of customer billing.
8. Schedules, coordinates and manages conferences, summer conferences, and campus events. Works closely with sponsoring department. Leads weekly operations meeting to coordinate campus service providers. Initiates and follows through with all internal support prior to, during and after the event including but not limited to technical needs, equipment, housekeeping set-up, security, and food service requirements.
9. Makes referrals as appropriate and coordinates with outside vendors to procure goods and services required by conference groups not readily available through the University.
10. Provides on-call support during the evenings and weekends to include setting up equipment for events, monitoring facilities, setups and services for conformance to the needs and desires of the group, and responding to emergency requests.
11. Coordinates academic scheduling with registrars office.
12. Oversees Camp Notre Dame budget, staffing, scheduling, revenue goals and camp operations.
13. Acts as a client liaison for auxiliary services with duties to include, but not limited to, managing the budget process with the VPFA, making decisions affecting daily operation of these service outlets, working with VPs to ensure all vendors are contributing to the positive student experience on campus.
14. Direct supervision of the contracted food service provider, vending contract, mail services and printing services and bookstore.
15. Manages communication of initiatives and updates to the campus community, including the student body.
16. Collaborates with upper management team of each auxiliary service provider to develop strategic long-term goals to continuously improve the service and the vendors relationship with the University.
17. Performs such similar, comparable, or related duties as may be required or assigned.

Job Qualifications

• Knowledge: Bachelors degree preferred. Experience developing and implementing annual revenue goals, planning and coordinating event logistics.
• Experience: At least 3 years events management experience, preferably in higher education.
• Skills/Aptitude: Excellent Computer skills including spreadsheets. Excellent oral and written communication skills required. Ability to write reports, business letters, contracts. Ability to positively respond to questions and resolve issues from internal and external customers. Demonstrates problem solving ability. Ability to work well with others, handle multiple tasks, and possess attention to detail.
• Working Conditions: Normal office environment. Some weekend and evening hours are required.

All applicants must submit:

1. Cover letter
2. Salary requirements
3. Resume
4. Contact information for 3 professional references

Questions can be directed to the hiring manager, Sean Delaney at sdelaney@ndm.edu

Additional Information:

Notre Dame of Maryland University does not discriminate in offering equal access to its educational programs and activities or with respect to employment terms and conditions on the basis of age, ancestry, color, creed, disability, gender, gender identity, genetic information, marital status, national origin, race, religion, sex, sexual orientation, or protected veteran's status. The following person has been designated to handle inquiries regarding the non-discrimination policy: Greg FitzGerald, Chief of Staff, Notre Dame of Maryland University, 4701 North Charles Street, Baltimore, MD 21210, 410-532-5109.

For all other employment inquiries, please contact Human Resources at 410-532-5898 or human_resources@ndm.edu. Notre Dame of Maryland University is an EEO/AA employer.