Student Services Coordinator

Posting Details



Job # 037500 Department Code 22610-4409 Department College of Professional Studies Job Title Student Services Coordinator Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S3 FLSA Status Non-exempt Hours
Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description
The Student Services Coordinator supports and provides instruction to new, current and potential students and parents regarding Syracuse University registration and bursar related rules and regulations in reference to the Collee of Professional Studies part time, online, and noncredit programs as well as Syracuse University summer programs. Advise SU staff and faculty in the registration and bursar requirements of the College of Professional Studies’ part-time, online and noncredit students. Manage academic records and financial accounts of assigned student population. Qualifications

• Two year associates degree or equivalent combination of education and experience.
• Two years of customer service experience are required.
• Candidate must be proficient in keyboarding and have Office 365 experience, including word and excel.
• PeopleSoft Student Records experience a definite plus.
• Must be detail oriented, attentive and able to multi task.
• Must possess the ability to stay calm under pressure.

Job Specific Qualifications

• Customer service experience is required.
• Financial collections experience a plus.
• The successful candidate must be able to empathize with people and situations while maintaining a level of professionalism and control of the situation and possess strong decision making and analytical abilities.

Responsibilities

• Reconcile student accounts and monitor for timely payments throughout the semester.
• Contact students who are late on accounts and counsel on positive payment schedules including authorizing special payment arrangements.
• Manage the financial holds associated with the student’s ability to register and receive transcripts and diploma.
• Analyze past due accounts and exhaust methods available to receive payment.
• Determine accounts as uncollectable and transfer to Student Debt Management Office for further collection.
• Direct new and current students through the College of Professional Studies Online Registration process for credit and non-credit students and assist in areas where students experience limitations and stoppages.
• Troubleshoot and solve registration issues that result in student ineligibility to register due to course restrictions and financial holds.
• Coordinate communications necessary to assist the student to a successful registration.
• Process registrations and payment arrangements for special populations.
• Monitor and maintain all the College of Professional Studies student financial records.
• Act as liaison for students with other SU departments and outside agencies to resolve billing concerns.
• Initiate payment arrangements, determine tuition charges, monitor accounts and process payments.
• Determine student eligibility for refunds.
• Assist students in determining best payment options available to them and update student financial record to reflect selected option.
• Provide exemplary customer service to Syracuse University part time undergraduates, College of Professional Studies online, non-matriculated and non-credit students to make the overall University experience pleasant and rewarding.
• Advise students and other University departments on campus of specific University policies and procedures related to the College of Professional Studies registration and payment to assist students in making informed decisions and avoid future issues.
• Create new College of Professional Studies nonmatriculated students and manage the biographic and academic records of all current College of Professional Studies students.
• Determine legitimacy of student and college records, coordinate necessary changes to academic record with other departments across campus.
• Update biographic, academic and financial information that falls under the College of Professional Studies jurisdiction.

Physical Requirements
Not Applicable Tools/Equipment
Not Applicable Application Instructions
In addition to completing an online application, please attach a resume and cover letter. About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu. About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEOC
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity. Quick Link https://www.sujobopps.com/postings/88900 Job Posting Date 01/03/2022 Application Deadline Full Consideration By Job Category Staff Message to Applicants