OPS Coordinator, Student Care Services

Job Summary

The Coordinator, Student Care Services addresses the needs of students who are experiencing difficulties related to mental health, physical health and/or psycho-social adjustment, or who need general assistance.

Job Description

Typical duties include but not limited to:

• Assist Student Care Services to serve as a resource on student social/emotional development regarding student interaction with other students, faculty, and staff.
• Provides care services to students including formulating intervention plans, facilitating communication, and follow up.
• Disseminates accurate directory of community resources available to students to campus community
• Provide care coordination with needed services and support through advocacy and referrals.
• Provide administrative support to Office of Student Conduct to include maintaining schedule/calendar, screening telephone communication, greeting and directing visitors, and dealing with administrative problems and inquires.
• Establishes and maintains systems for administration of records for the area, including electronic files, records, and databases.
• Composes and prepares written documents and correspondence for the office, including memos, letters, presentations, and spreadsheets.
• Follow up, resolve, and send all complete and incomplete sanction information to students.
• Provide all follow up, communication, and scheduling with students, faculty, and staff for all Hearings, this includes appeal hearings.

Other duties:

Other duties as assigned.

Additional Job Description

Required Qualifications:

• Master’s degree from an accredited institution in Higher Education, Student Affairs, College Student Personnel, Counseling, Social Work, or a closely related field.
• Two years of professional full-time experience in student affairs working directly with students in advising, college level TRiO programs, career development or assistance programs.
• Requires some night and weekend work as needed for outreach and educational programming.
• Experience with personal computers using Microsoft Office (Word, Excel, Outlook).

Preferred Qualifications:

• Four years of professional full-time experience in case management or student care services with experience in crisis management.
• Experience with student records management such as Banner, Maxient or similar software.
• Experience in case management or assistance programs for college-level students.

Knowledge, Skills, & Abilities:

• Demonstrated knowledge of case management systems and experience with referrals, documentation and active follow-up.
• Knowledge of federal, state and local laws, statutes, regulations, codes, and standards related to the area of responsibility.
• Knowledge of student support and intervention theory and best practices.
• Knowledge of mental health and wellness issues in college student population.
• Knowledge of assessment, risk management and violence prevention strategies and approaches and how to apply them in a university setting.
• Excellent interpersonal, verbal and written communication skills.
• Strong organization skills and an ability to prioritize and complete simultaneous projects within deadlines.
• Ability to operate personal computers with proficiency and learn new applications and systems.
• Ability to plan, implement, and evaluate programs/services.
• Ability to accurately prepare and maintain records, files, and reports.
• Ability to operate personal computers with proficiency and learn new applications and systems.
• Ability to interact in a professional manner with a diverse group of staff, faculty, students, and the community in a service-oriented environment.

FGCU is an EOE AA /F/Vet/Disability Employer.