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OPS Coordinator, Student Care Services

Florida Gulf Coast University
Florida, United States
Salary Not Specified
Posted Date
Jan 17, 2022

Job Summary

The Coordinator, Student Care Services addresses the needs of students who are experiencing difficulties related to mental health, physical health and/or psycho-social adjustment, or who need general assistance.

Job Description

Typical duties include but not limited to:
  • Assist Student Care Services to serve as a resource on student social/emotional development regarding student interaction with other students, faculty, and staff.
  • Provides care services to students including formulating intervention plans, facilitating communication, and follow up.
  • Disseminates accurate directory of community resources available to students to campus community
  • Provide care coordination with needed services and support through advocacy and referrals.
  • Provide administrative support to Office of Student Conduct to include maintaining schedule/calendar, screening telephone communication, greeting and directing visitors, and dealing with administrative problems and inquires.
  • Establishes and maintains systems for administration of records for the area, including electronic files, records, and databases.
  • Composes and prepares written documents and correspondence for the office, including memos, letters, presentations, and spreadsheets.
  • Follow up, resolve, and send all complete and incomplete sanction information to students.
  • Provide all follow up, communication, and scheduling with students, faculty, and staff for all Hearings, this includes appeal hearings.
Other duties:

Other duties as assigned.

Additional Job Description

Required Qualifications:
  • Master’s degree from an accredited institution in Higher Education, Student Affairs, College Student Personnel, Counseling, Social Work, or a closely related field.
  • Two years of professional full-time experience in student affairs working directly with students in advising, college level TRiO programs, career development or assistance programs.
  • Requires some night and weekend work as needed for outreach and educational programming.
  • Experience with personal computers using Microsoft Office (Word, Excel, Outlook).
Preferred Qualifications:
  • Four years of professional full-time experience in case management or student care services with experience in crisis management.
  • Experience with student records management such as Banner, Maxient or similar software.
  • Experience in case management or assistance programs for college-level students.
Knowledge, Skills, & Abilities:
  • Demonstrated knowledge of case management systems and experience with referrals, documentation and active follow-up.
  • Knowledge of federal, state and local laws, statutes, regulations, codes, and standards related to the area of responsibility.
  • Knowledge of student support and intervention theory and best practices.
  • Knowledge of mental health and wellness issues in college student population.
  • Knowledge of assessment, risk management and violence prevention strategies and approaches and how to apply them in a university setting.
  • Excellent interpersonal, verbal and written communication skills.
  • Strong organization skills and an ability to prioritize and complete simultaneous projects within deadlines.
  • Ability to operate personal computers with proficiency and learn new applications and systems.
  • Ability to plan, implement, and evaluate programs/services.
  • Ability to accurately prepare and maintain records, files, and reports.
  • Ability to operate personal computers with proficiency and learn new applications and systems.
  • Ability to interact in a professional manner with a diverse group of staff, faculty, students, and the community in a service-oriented environment.

FGCU is an EOE AA /F/Vet/Disability Employer.

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