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Technical Support Specialist

Employer
Wentworth Institute of Technology
Location
Massachusetts, United States
Salary
Salary Not Specified
Posted Date
Jan 17, 2022

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Position Type
Faculty Positions, Education, Instructional Technology & Design, Administrative, Academic Affairs, Instructional Technology & Design (Campus), Librarians & Library Administration, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other
Employment Type
Full Time
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Position Details

Classification Title

Technical Support Specialist

Position Title

Technical Support Specialist

Position Number

0328

Department

Division of Technology Services

Job Description Summary

Wentworth Institute of Technology is seeking applicants interested in joining the Wentworth community as a Technical Support Specialist.

Reporting to the Manager of User Services, Digital Technology Services, the Technical Support Specialist will play an important role in providing help desk support to students, staff, and faculty.

The position will also give general assistance with classroom technology, conferencing, and lecture capturing technologies. Occasional evening and/or weekend work may be required. The position will provide students, faculty, and staff with the support necessary to use technology efficiently as well as provide superior customer service in person, through written communication, and on the phone. The Technical Support Specialist should be knowledgeable and enthusiastic about all things technology and customer service.

Inclusive Excellence at Wentworth:
Wentworth Institute of Technology is committed to diversity, equity, and inclusion in all University programs and activities. The University does not discriminate based on race, color, national origin, sex, sexual orientation, religion, disability, age, genetic information, gender identity, veteran status or any other category protected by law. All qualified applicants will receive consideration.

To find out more about the Wentworth’s commitment to Diversity, Equity and Inclusion, please visit the website https://wit.edu/about/diversity .

How to Apply:
Interested applicants should apply at https://jobs.wit.edu . Please submit a cover letter and resume.

All applicants have the right to accessibility support and accommodations. To request accessibility support or accommodations, contact the Executive Director of Equity and Compliance, Catlin Wells, at wellsc1@wit.edu

Minimum Education Required

High school diploma or GED

Preferred Education

Bachelor's degree

Minimum Work Experience Required

1 - 3 Years

Preferred Work Experience

3 - 5 Years

Minimum Knowledge Required

Working knowledge of concepts, practices and procedures and ability to use in varied situations.

Preferred Knowledge

Comprehensive knowledge of theories, concepts and practices and ability to use in complex, difficult and/or unprecedented situations.

Advertised Minimum Qualifications

The successful candidate will have experience providing technical support for Windows laptop or desktop computers in a help desk environment. The most successful candidates will also have the following:
• Ability to troubleshoot effectively in a fast-paced environment
• Experience creating their own projects and completing them on time
• Ability to work with a variety of users and expertise promoting a customer service-oriented attitude
• Excellent organizational, time management, and communication skills
• Ability to work independently and part of a team with proven multi- tasking experience

Advertised Preferred Qualifications

The ideal candidate will have the following qualifications:
• Knowledge of both OS X and Windows
• Technical certifications such as A+, CCNA, or ITIL
• Experience using and deploying virtual desktops/environments
• Proven ability to build strong working relationships with various individuals and groups in an operational and project setting
• Experience collaborating with departments and promoting technologies and services

Salary Range

Posting Number

S00681

Job Category

Professional
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you now or will you in the future require sponsorship to work in the United States?
    • Yes
    • No
  2. * Do you have a bachelor's degree or an equivalent combination of education and related experience?
    • Yes
    • No
  3. * Wentworth defines inclusive excellence as 'Actively and intentionally cultivating a diverse and culturally competent institution where each member has the opportunity and support to reach their full potential and make contributions to our campus community and beyond.' Please provide an example of how you have exemplified inclusive excellence in an educational or professional setting.

    (Open Ended Question)

Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

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