Customer Relationship Analyst

Customer Relationship Analyst

Job ID: 236112
Location: Georgia Southern - Savannah
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us
Join Our Team at Georgia Southern!

Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate's, bachelor's, master's and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America's Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.

Department Information
Information Technology - Support Automation

Job Summary
Provide desktop computer support for hardware, software, peripherals and services across Windows and Mac operating systems. Consult and train cross-functional University team members to keep systems running smoothly across campus.

Responsibilities

• Perform related duties as assigned to support the mission of the University
• Recommend preventive measures and respond to incidents
• Install and configure PC and Macs across the University
• Troubleshoot computer and technology system issues
• Document, track, assign and escalate tickets assigned to customer base
• Maintain equipment inventory
• Perform routine and ongoing hardware and software maintenance
• Stay abreast of new technologies
• Communicate solutions to customers
• Supervise and train student workers

Required Qualifications
Educational Requirements

• High school diploma or equivalent

Required Experience

• Three (3) or more years of related work experience
• CompTIA A+ and Network+ certified within first 180 days of employment

Preferred Qualifications
Preferred Educational Qualifications

• Bachelors degree

Preferred Experience

• Five (5) years experience in related work, including customer service experience

Proposed Salary
$16.01 - $ 19.23 per hour

Required Documents to Attach

• Please provide three (3) professional references in the Required Documents to Attach section of your application.

Knowledge, Skills, & Abilities
ABILITIES

• Consistently exhibit engaging customer service
• Navigate web access and e-mail with or without reasonable accommodation
• Ability to work well in a diverse environment
• Ability to learn and adapt to new technologies
• Capacity for quick response to customer needs
• Ability to analyze and troubleshoot common desktop/client/server problems and escalate advanced issues
• Ability to use independent judgment
• Ability to work independently as well as in a team
• Ability to manage multiple projects, meet deadlines and adapt to frequent change

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support the University's mission for student success
• Knowledge of application servers and installed information systems
• Knowledgeable about hardware and software, integrated systems, and event driven programs

SKILLS

• Demonstrate commitment to inclusiveness by working well with diverse populations
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
• Effective communication (verbal and written), problem solving, time management, analytical, organizational, detail orientation, and human relations (including exceptional customer service) skills
• Demonstrated commitment to equity, diversity and inclusion

Apply Before Date
February 7, 2022

Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by e-mail at hrservice@georgiasouthern.edu.

For technical support, please call the Shared Services Center at (877) 251-2644 or oneusgsupport@usg.edu.

Conditions of Employment

• Georgia Southern University is a Tobacco and Smoke-Free Community
• Successful completion of background investigation and legal authorization to work in the US prior to employment
• Must be able to perform duties and responsibilities with or without reasonable accommodation

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity
Georgia Southern University provides equal opportunities to all employees and applicant for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the America with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

Other Information

• Must be able to perform duties and responsibilities with or without reasonable accommodation.
• Work generally performed in office environment
• May be required to walk/navigate support areas
• May be required to maneuver items weighing up to 50 pounds with or without reasonable accommodation
• May be required to climb ladder
• Requires after hours on call service

Background Check
Standard

Other Information
Believing that diversity, equity, and inclusion contribute to excellence in the workplace and to the quality of the University's academic environment, Georgia Southern University is committed to recruiting and retaining diverse faculty and staff to support, promote, and serve a diverse student body and promote Inclusive Excellence. Candidates from historically underrepresented groups, whose work furthers the institution's Inclusive Excellence goals, and who bring to campus varied life experiences, perspectives and backgrounds are especially encouraged to apply.


To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=39000&JobOpeningId=236112&PostingSeq=1 jeid-6e48aedb2a124d40afb4b51b48d760eb