Secure Research Computing Analyst

Job Summary

The Secure Research Computing Analyst is a key contributor to the development and support of secure cloud computing services for researchers. The incumbent in this role will document service offerings, facilitate the exploration of suitability for researchers to use the service, and assist their onboarding. The Secure Research Computing Analyst will also be the "front door" to research teams needing a secure computing environment, assessing researcher use cases to determine if they are a good fit for the Secure Computing environment based on compliance and computational need. Key to success in this role will be providing excellent customer service and consulting with research application owners to understand their applications and compliance needs, and facilitating their onboarding as Secure Research Computing users.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

Vision:

• OIT will be valued by campus as a strategic, inclusive and innovative partner in advancing learning and discovery in order to enable CU Boulder to be a premier public university.

Mission:

• OIT enables campus priorities by providing high-value IT services and solutions.

Values:

• Trust, as a foundation for how we engage with one another and with campus partners, along with
• Avid curiosity in how to better support the campus and our stakeholder’s while
• Fostering empowerment and authentic engagement among ourselves and
• Celebrating inclusivity that promotes a sense of belonging while acknowledging that each person is unique and valued.

Strategy:

• OIT will advance learning and discovery by delivering high-value reliable IT services and solutions that:
• Provide a fluid and adaptable academic and student experience
• Enable research competitiveness and
• Deliver core infrastructure and enterprise IT services for business effectiveness.

Based on our departmental goals and our commitment to diversity and inclusive excellence, OIT particularly welcomes applications from candidates whose knowledge, skills, and abilities, and desire to contribute to an inclusive campus environment, will help us achieve our vision of a diverse and inclusive community.

Research Computing, formed in 2010, with a growing regional and national presence, is an exciting and fast-paced innovator and campus leader as well as a provider of comprehensive CI, supporting the CU Boulder campus research computing and data needs.

What Your Key Responsibilities Will Be

Secure Research Computing Support:

• Field user requests, inquiries and issues pertaining to usage of and access to the secure compute environment. Common topics will include account initialization, access management, and explaining available services and networking options.
• Understand and explain NIST 800-171 and CMMC controls to users including how they have been implemented in the environment and their impact on the user experience as needed.
• Resolve user requests and service incidents in a timely manner, supporting the team to arrive at root cause and documenting results and lessons learned.
• Collaborate with team members including those in Research Computing, Cloud Engineering, Networking and other services in OIT as needed to resolve user requests.
• Track user requests through an isolated request tracking mechanism within the secure environment.
• Provide ongoing feedback to Cloud Engineering and the Secure Research Computing team based on interaction with users to inform improvements, enhancements and service expansion.
• Maintain an understanding of the environment and supporting technologies to be able to explain them in the context of support requests and incidents. Azure government services will be the initial cloud platform.
• Participate in outreach activities such as office hours, town halls, and conducting presentations to educate research teams on available services.
• Promote compliance policies and training to the user community.

Service and Compliance Documentation:

• Create and maintain training and procedural documentation for using and supporting the environment and to meet required compliance requirements.
• Continually improve documentation based on user feedback.
• Coordinate the publishing of public user information to the Research Computing website as needed.
• Conduct regular reviews of processes and documentation to meet compliance requirements.
• Follow required compliance policies procedures as needed to support and maintain the environment and documentation.

Professional Development:

• Learn new concepts and technology and earn certifications as needed to support users.

What You Should Know

• It is possible that this position could be 100% remote with occasional travel to the CU Boulder Campus.

• All University of Colorado Boulder employees are required to follow the campus COVID-19 vaccine requirement .
  
• New employees must provide proof of vaccination or receive a medical or religious exemption within 30 days of employment.

What We Can Offer

• Annual salary range for this position is $90,000 to $100,000.

Benefits

The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be Statements
Be collaborative. Be excited. Be Boulder.

What We Require

• Bachelor's Degree from an accredited institution in a scientific or engineering field, including computer science. A combination of education and relevant experience may be substituted for the degree on a year-for-year basis.
• Three years of user support experience in a research-related service.
• Cloud practitioner level of knowledge or experience (e.g. AWS Cloud Practitioner or AZ-900), or experience implementing an industry-recognized set of security controls in an IT service area.

What You Will Need

• Strong collaborative skills and ability to work with colleagues to solve complex problems.
• Strong customer service and relationship skills.
• Strong oral and written communication skills and the ability to work respectfully with users and stakeholders with a variety of computing skill levels.
• Ability to plan and coordinate outreach services for the user community.
• Ability to plan and conduct trainings on computational or data science-related topics.
• Ability to learn new concepts and technology and support users in leveraging it for their research.

What We Would Like You To Have

• Experience in research computing support.
• Experience in supporting systems with a high level of security controls.
• Understanding of Azure services and concepts.
• Understanding of other cloud system services and concepts (e.g. AWS, GCP).
• Experience with IT security and data privacy best practices.
• Experience with Infrastructure as Code and CD/CI concepts and release cycles.
• Experience with at least one development or scripting language.

Special Instructions

To apply, please submit the following materials:

1. A current resume.
2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by January 30, 2022 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu