Student Service Specialist

Student Service Specialist

• Employment Type: Staff - Regular
• Employee Class: Classif'd Full Time AFSCME HSC
• Bargaining Unit: AFSCME
• Shift: 1
• Work Hours: 8:30 AM - 5:00 PM
• Hours Per Week: 40
• FTE: 1
• Location: HSC College
• Department: Student Services
• Number of Openings: 1
• Salary Range: $ 19.03 - 20.17
• Grade: Classified AFSCME HSC - C1301
• Float: No
• Rotate: No
• On Call: No
• Travel: No
• Weekend/Holiday: No
• Requisition ID: req4086
• Position Control Number (PCN): 993661
• Posting Period: open to filled

Position Description:

This position is responsible for providing comprehensive services to students, faculty, and staff on the University’s Health Science Campus as they pertain to the offices of Student Financial Aid, Registrar, Treasurer, Auxiliary Services and the College of Medicine Office of Student Affairs. This position’s responsibilities include but are not limited to: providing general financial aid counseling and related form processing; researching student account inquiries and providing detailed information regarding tuition, fees and financial transactions for accounts receivable; performing audits on student accounts; processing standard registration requests, enrollment certification requests, and on-demand transcript requests; COM MD degree audit review and advisement, answering phone calls, managing all walk-in traffic for the suite, managing email inquiries, assisting the College of Medicine Office of Student Affairs with various short term projects, and assisting with presentations and communications regarding university processes related to the Student Service Center and its home back offices for prospective students of all HSC College Offices at the Health Science Campus.

This position requires significant cross-training and the ability to relate and explain the effects of processes in one operating office on those of another and how they impact our students and their respective account activity. This position, while able to serve the needs of all the university’s constituents, will have a targeted focus on students in the College of Medicine and Life Sciences and the policies under which they are governed.

Qualifications:

Qualifications/Knowledge, Skills & Abilities (Indicate minimum required to qualify or perform this job.)

Baccalaureate degree or 5 years experience in higher education required.

Minimum 2 years experience working in higher education in a Student Services Office (Bursar, Financial Aid or Registrar) with student records and a student information system.

Knowledge of higher education and its practices and procedures.

Demonstrated proficiency with Microsoft Office Suite including Word, Excel, Outlook and PowerPoint.

Demonstrated proficiency with analyzing data, written, verbal, and interpersonal communications and possess strong organizational skills.Ability to use internet search engines and conduct research as needed.

Must be computer literate and possess leadership qualities.

Experience and demonstrated proficiency with Ellucian's Banner student administrative system preferred..

Experience and demonstrated proficiency with ZAP Student Records System preferred.



Working Conditions:

Works in a professional office environment with possible high customer inquiry volume and high stress levels at times. Must be able to multi-task effectively.

The above list of duties is intended to describe the general nature and level of work performed by people assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the people so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision.

The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the Human Resources Department at 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for anaccommodation request .

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo, or at the satellite HR Office located at the Facilities Services Building, Suite 1000 on the Health Science Campus.