Assistant Director of Online and Micro - Credential Recruitment

Assistant Director of Online and Micro - Credential Recruitment

EM Recruitment

Search #21-91A

The University of New Haven, founded on the Yale campus in 1920, is a private, coeducational university that has been recognized by The Princeton Review and U.S. News & World Report for academic excellence. Located between New York City and Boston in the shoreline city of West Haven, the University is a diverse and vibrant community of nearly 7,000 students from across the globe.

Within the University of New Haven’s colleges and schools, students immerse themselves in a transformative, career-focused education across engineering, health sciences and healthcare, business, law enforcement and public service, the liberal arts and sciences, and the fine arts.

More than 100 academic programs are offered, all grounded in a longstanding commitment to collaborative, interdisciplinary, project-based learning. The University of New Haven ranks among the top universities in the Northeast and boasts nationally ranked programs in a number of majors across business, criminal justice, health sciences, engineering, cybersecurity, forensic science, and the liberal arts and sciences.

Here, the experience of learning is both personal and pragmatic, guided by a distinguished faculty who care deeply about individual student success. As leaders in their fields, faculty members provide the inspiration and recognition needed for students to fulfill their potential and succeed at whatever they choose to do.

Under the leadership of President Steven H. Kaplan, who was named the sixth president in 2004, the University has experienced significant growth — both in enrollment and in the expansion of the University’s West Haven campus. Full-time undergraduate enrollment has more than doubled, and first-year applications have nearly quadrupled.

Over the last decade, the University has completed more than $300 million in major capital projects while launching 26 new academic programs. The University has also added campuses in Tuscany, Italy, and Orange, Conn.

For more background on the University of New Haven please visit: www.newhaven.edu

The University of New Haven: Campus tour given by students and an overview message from President Steve Kaplan.

SEARCH DESCRIPTION:

This position will work collaboratively with academic program coordinators and university marketing department to ensure the coordination of a [strategic] marketing plan to enhance outreach efforts, communications and follow up. This position will support recruitment and admission activities exclusively for in-house online and micro-credential programs, from lead generation to yield, working towards the goal of increasing program enrollments.

CORE DUTIES:

• Manage inquiries to achieve prompt contact and weekly activity goals.
• Prospect management is not limited to significant call & email conversations, new student follow-ups, and virtual meetings designed to attract adult and nontraditional students to our micro credential and online degree offerings.
• Schedules and conducts interviews; pursues qualified candidates for enrollment.
• Determines appropriateness of candidates for admission based upon career goal compatibility.
• Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students, parents and educators.
• Consistently conducts follow-up with all applicants to ensure successful matriculation.
• Conducts all activities in accordance with the highest ethical standards. Adheres to all state and federal accreditation and institute rules and regulations regarding student recruitment.
• May be required to participate in business/community development activities to encourage enrollments into programs at the University.
• Work closely with marketing department and each school to review and update admissions marketing materials and advertising plans for degree and micro-credential programs.
• Assist and support outreach activities and events such as webinars, information sessions, open houses, virtual fairs, including making presentations to various groups and students.
• Build and maintain close working relationships with the faculty and program coordinators to ensure smooth transition and communication for prospective and enrolled students.
• Maintain a strong customer service orientation with timely responses to all student inquiries.
• Support Admissions-related activities during peak periods and as needed.
• Ensuring an unparalleled customer service experience to all prospective students throughout the recruitment cycle.
• Other duties and responsibilities as assigned in order to meet the University’s enrollment goals.

QUALIFICATIONS, KNOWLEDGE, SKILLS, ABILITIES

• Strong written and verbal communication and interpersonal skills required.
• Public speaking/presentation and networking skills are also required.
• The ability to represent the University professionally, to think and act independently is vital to this position.
• Ability to work independently as well as to work cooperatively as a team member with staff and faculty.
• Attention to detail and deadlines, multitasking, a quick learning style, and a motivated and enthusiastic work style are critical assets.
• Excellent project and time management skills.
• Proficiency with MS Office Suite.
• A commitment to diversity and the ability to work with individuals or groups from diverse backgrounds.
• The position includes travel locally and nationally for recruitment; and internationally as needed.
• A valid US driver’s license and safe driving record are required.
• Ability to lift up to 50 pounds is required for the travel component of the position.
• Must be fully vaccinated in order to be in compliance with University policies regarding travel.
• The ability and willingness to work non-traditional working hours, including early morning, evening and weekends as needed during peak recruiting times.

University of New Haven Diversity, Equity, Inclusion, and Belonging Vision

The University of New Haven is an Equal Opportunity Employer and a diverse institution which celebrates, respects, and values individuals of all social identities. We believe that as members of the university community, our socio‐cultural differences ignite intellectual growth and foster a culture of understanding that embraces our ever‐changing society.  

HOW TO APPLY:

If you have the qualifications we are looking for and are interested in working for an institution where the experience of learning is both personal and pragmatic and one that is guided by a distinguished faculty who care deeply about individual student success, we want to hear from you!  Please submit a cover letter, resume, and three references, all of which will remain confidential, through this link: apply.interfolio.com/98486

If you have any issues with this submittal, please contact us at HRDept@newhaven.edu.

It is mandatory that UNH employees abide by all pre-determined Covid related policies and procedures.