Project Specialist - Testing and Accessibility

Requisition ID: req3457

Job Title: Project Specialist - Testing and Accessibility

Department: Testing and Accessibility

Location: Columbus Campus

Employment Type: Staff

Employment Status: Board Approved

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Non-Exempt

Compensation Type: Hourly

Compensation Range: 19.26 - 19.26

Job Description:

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.

Position Summary

A Testing & Accessibility Project Specialist reports to the Assistant Director of Testing & Accessibility or other Department Administrator. The Project Specialist also performs the duties of Access Specialist and Proctor inclusive of processing and administering academic assessments and supporting the alternate media team. The Project Specialist provides clerical and customer service support inclusive of assisting in documenting departmental procedures and training manuals. The incumbent is willing to working with diverse student populations while remaining consistent and unbiased in the delivery of services. This individual will be dedicated to creating a positive, equitable, and inclusive experience for all students during their time at the college. Building and maintaining positive relationships with students, instructors, and community members is an essential component of this role.

Core Competencies Required

Professionalism, Communication, Managing Work, Positive Approach, Continuous Improvement, Quality Orientation, Customer/Student/Employee, Focus Adaptability, Collaboration, Continuous Learning

ESSENTIAL JOB FUNCTIONS

Testing and Accessibility Service Delivery

Provides professional test proctoring services and alternate media related accommodation assistance for students -- both in-person and in the virtual environment. Administer and monitor academic, placement, and specialized tests within the guidelines provided by instructors and external certification providers. Follows standard testing protocol by ensuring assessment integrity,
distributing appropriate support materials, assisting students with accommodations, troubleshooting technology errors, and providing basic clerical support, in accordance with the College policies and procedures.

In addition to testing services, this position may provide individual assistive support to students, technology services and support, assist in creating various testing materials in a variety of formats and providing training on alternative media to the campus community. Assists in the delivery of specialized services (Out of Region, Exception-Based Testing) utilized by students enrolled in
distance learning courses. Collaborate with various campus and community stakeholders to ensure appropriate service delivery (IT, DEIS, Bookstore, etc.).

Clerical

Accurately record the receipt and distribution of tests. Responsible for reporting and tracking students served through the Department of Testing & Accessibility. Record any incidents of academic misconduct via an incident report and obtains proper signatures as required. Submits incident reports to vendors and documents any testing issues, reporting these issues to leadership
as needed/directed. Report any issues with assistive technology software and hardware or general software programs to the Testing & Accessibility administrative staff.

Assists in the creation, documentation, and maintenance of departmental procedures and training manuals and reviewing departmental reporting.

Customer Service

Deliver excellent customer service and provide students, faculty, adjuncts, and staff with a secure, comfortable and accessible environment -- both in-person and in the virtual environment. Keep distractions to a minimum during testing appointments. Must be aware and able to conform to the proper etiquette for interacting with individuals with a disability. Answer student, faculty, adjunct, and staff inquiries and make referrals to other campus resources as appropriate.

Professional Development, Standards, & Credentials

Attend Department of Testing & Accessibility staff meetings and scheduled training sessions. Attend professional development trainings/workshops.

Maintains credentials & any annual training/recertification necessary to administer a minimum of one (1) certification examination.

Ensures a safe and supportive learning environment by complying with the Dept. of Testing & Accessibility’s Testing Center procedures, Columbus State’s Academic and Student Code of Conduct policies, National College Testing Association standards, and the college’s security procedures.

Diversity, Equity, & Inclusion

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community

Other Duties & Responsibilities

Attends all required department meetings and trainings.
Maintains confidentiality of exams, test results, and student information in accordance to Higher Education FERPA, NCTA, and vendors’ standards, policies, and guidelines.
Hours may include working outside of a normal workweek schedule as well as weekend availability on an as needed basis. This individual may work overtime or offset hours as necessary and may need to work additional evenings/weekends on a regular basis to provide service to students.

*Regular, predictable, and punctual attendance is required.*

Usual Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee frequently sits for periods of time, stands, and walks. Employee converses verbally or manually with others in person as well as by telephone. Vision demands include close, relatively detailed vision when focusing on computer screen. Employee occasionally lifts up to 10 pounds

Working Conditions: Typical office environment. Regular exposure to moderate noise typical to business offices.

Knowledge of: Business related software, including Microsoft Office applications (Work, Excel, Outlook, PowerPoint); Testing related computer software, programs, and applications; test administration procedures; standard office procedures and practices; office administration; FERPA.
Skill in: verbal and written communications; prioritize tasks; strong customer service orientation; self motivation; general typing; attention to detail; organization and time management; problem-solving under pressure.
Ability to: develop and maintain effective working relationships with associates, vendors, students, faculty, and general public; maintain confidential and sensitive information; use good judgement; excellent listening skills; effectively work with persons of varying cultures and diversity; problem solve effectively; exhibit a pleasant public manner and telephone etiquette; originate correspondence; work independently; exhibit flexibility in work schedule and job tasks; maintain accurate and complete work records; learn and navigate testing related computer software, programs, and applications, database management; apply test administration procedures.

Minimum Qualification:

Associate's degree required. Employee typically gains the necessary level of expertise by demonstrating job
competency acquired through on-the-job training, development, and experience with Columbus State.

*An appropriate combination of education, training, coursework and experience may qualify a candidate.+

State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).