Technology Support Specialist, Prep

Fairfield University is a co-educational, comprehensive Jesuit university with a 200-acre campus located along the scenic shoreline community of Fairfield, CT. The University is comprised of approximately 3,500 undergraduate and 1,200 graduate students pursuing degrees within 5 schools: The College of Arts and Sciences, The Charles F. Dolan School of Business, The School of Engineering, The Marion Peckham Egan School of Nursing and Health Studies, and School of Education and Human Development. As an expression of our Jesuit, Catholic mission and identity, Fairfield embraces a liberal humanistic approach to education, encouraging critical thinking, cultivating free and open inquiry, and fostering ethical and religious values.

Job Description:

Fairfield College Preparatory School is an all-boys Jesuit, Catholic high school of excellence located on the campus of Fairfield University for students in ninth through twelfth grade.

Fairfield Prep Mission Statement

Fairfield College Preparatory School is a Jesuit, Catholic School of excellence forming young men of intellectual competence, who possess the conscience to make wise decisions, a compassion for others, and a commitment to justice in our global society.

Fairfield Prep Vision Statement

Fairfield College Preparatory School strives to be a reflective community of faith, in which students revere their relationship with God and with one another. We are committed to graduating transformational leaders who will respond to global and ecological challenges in an interconnected world marked by profound change.

Fairfield Prep is currently seeking qualified candidates for a full time position in the Technology Department as a Technology Support Specialist. The Specialist will provide tier 2 technical support to faculty/staff and students and work with the Fairfield University IT Team in support of IT Security, Network Infrastructure, and Data Center Technologies.

Additionally, the Specialist will:

• Project Management: The Specialist will execute all aspects of assigned projects as directed by the Director including determining its scope, developing procedures and documentation, implementation, training and maintenance.
  
  
• Systems Management: The Specialist will aid in installing, maintaining and setup of software and hardware systems as required on all computers including servers and cloud-based/hosted systems.
  
  
• Help Desk / Desktop Support: The Specialist would be part of the team used to troubleshoot and resolve technology-based problems. Additionally documentation, as required, would be created and stored in the Help Desk system. This position will provide desk-side support to faculty/staff when needed.
  
  
• Account Management: The Specialist is responsible for: assisting the Database Manager in maintaining and securing user accounts on Prep Systems.
  
  
• Inventory/Device Management: The Specialist will control the distribution, storage and inventory of all Prep software programs including their licensing. He/She will be the primary Specialist of the Jamf Management System.
  
  
• Audio/Visual : The Specialist will provide setup/breakdown and support for school sponsored events that may require speakers, microphones, projectors and video cameras. Events may also need Live streaming support.
  
  
• Professional Development: The Specialist will be kept current of computer technology and future trends. This may involve attending workshops, classes and/or conferences.
  
  
• Budget: The Specialist will aid the Director as requested in determining the technology needs of Fairfield Prep. He/she may also be involved in determining and evaluating vendors, services and products.
  
  
• Training: The Specialist, along with the Help Desk Coordinator will provide individual training appointments as well as formal workshops as requested by the Director and also aid in maintaining the Service/Help Desk ticketing system.
  
  

The Technology Support Specialist position is a full-time position that reports to the University Infrastructure Director in support of the Fairfield Prep enterprise.

Qualifications for Position:

• Associate Degree in related field required. Bachelor’s Degree preferred
  
  
• Understanding of Apple products and experience with JAMF MDM Software
  
  
• Understanding of Microsoft Windows 10 and above, Microsoft Server 2016 and above
  
  
• Experience with Microsoft WSUS, and SCCM Software Preferred
  
  
• A+ Certification or equivalent preferred
  
  
• Familiarity with Cloud-Based infrastructure (Azure/AWS) Required.
  
  
• Familiarity with current IT Security standards, procedures, software and appliances.
  
  

Pay Range: $60,000-$70,000.

Duties may be changed and/or be added at any time. Weekend, Nights, After Hours work may periodically be required.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Category:

Prep - Admin

All offers of employment are contingent upon a satisfactory background check.

Fairfield University is an Equal Opportunity/Affirmative Action employer, committed to excellence through diversity, and, in this spirit, particularly welcomes applications from women, persons of color, Veterans, and members of historically underrepresented groups. The University will provide reasonable accommodations to all qualified individuals with a disability.

Load a resume or CV first, then upload supporting documents including a cover letter at the bottom of the third page under the "My Experience" section where it says to upload a Resume/CV. You will be able to upload up to 5 other documents in this section. You will be unable to edit your application, so please have all documents available before applying. Faculty Positions : If you need to upload more than 5 documents, please either combine them to upload or email the additional documents to the applicable contact in the job description. Staff positions : If you need to upload more than 5 documents, please either combine them to upload or email them to hr@fairfield.edu