Program Manager of Board Operations

The Division of University Relations aims to advance the University of Maryland through sustained philanthropy, meaningful engagement, and a preeminent global brand. In order to achieve this mission, the division partners with the University of Maryland College Park Foundation (UMCPF) and its Board of Trustees who promote philanthropic support for the university, oversee the investment and distribution of private funds, and serve as the university’s most trusted ambassadors, and advisors to university leadership. The UMCPF Board of Trustees consists of the university’s premier volunteers and donors.   The Program Manager for Board Operations will be responsible for complex administration, organization, and communication in support of the UMCPF Board of Trustees. The Program Manager will participate in setting priorities for and independently managing multiple short-term and long-term projects within the Board Operations team. Specifically, the Program Manager will manage the infrastructure and administrative duties associated with the board’s three annual meetings and various committee meetings including creating registration, tracking attendance, managing the UMCPF calendar, drafting and sending communications, mailing materials, producing agendas, collecting and assembling meeting materials, producing and distributing meeting minutes, and following up on action items. The Program Manager will also manage systems related to the operations of the board including, but not limited to, a board portal, contact information database, and website.   Situated in a dynamic and collaborative unit, the Program Manager will be expected to communicate and collaborate with internal and external stakeholders associated with the Division of University Relations, the UMCPF, and other university entities. Importantly, the Program Manager will serve on cross-unit planning committees, independently respond to inquiries from university leadership, trustees, and other stakeholders, manage deliverable timelines and deadlines for staff who support committees of the board, and serve as the primary contact for all process-related needs for the UMCPF Board of Trustees. Additionally, the Program Manager will manage the invoicing and billing needs of the Board Operations team and aid in the tracking of the annual budget.    The Program Manager will also be responsible for the administration and project management of annual projects such as updating and producing the Board of Trustees Directory and Handbook, collecting trustee contact information and updating associated Google Groups, requesting and collecting completed Foundation compliance from trustees (e.g. Code of Conduct), and others.    Based on the work of the Board Operations team and the constituents it serves, the Program Manager must possess a self-starter attitude, demonstrate exceptional attention to detail and superior customer service skills, maintain flexibility and adaptability in a rapidly changing environment, possess excellent interpersonal, organizational, and communication skills, and understand the importance of maintaining the highest level of confidentiality.   Education (include licenses, certifications, etc.):
Bachelor’s degree.
 
Experience:
A minimum of 5 years of experience working in development, nonprofit, higher education, alumni relations, donor relations, board/foundation relations, or related field. Time spent in a graduate program if working a relevant graduate assistantship can count toward years of experience.
 
Knowledge, Skills, and Abilities: 

• Strong work ethic and self-starter, proactive attitude with a genuine interest in contributing to a team who is eager to propose new tools and innovations
• Must demonstrate exceptional attention to detail and superior customer service skills
• Ability to maintain flexibility and adapt quickly in a fast-paced environment, prioritizing tasks, thinking proactively, and working independently or as part of a team
• Excellent interpersonal, organizational, and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Ability to handle sensitive matters with discretion and absolute confidentiality
• Demonstrated proficiency at building and fostering professional relationships with both external and internal audiences
• Understand the importance of maintaining the highest level of confidentiality.
• Proficiency in Microsoft Office Suite and Google Drive applications, particularly Gmail, Google Calendar, Word, Excel, and PowerPoint
• Ability to create and maintain orderly databases and files
• Ability to maintain online communication tools such as portals, Google Groups, and websites
• Ability to work evenings and weekends as well as travel (up to 10%).