OPS Enrollment Management Front Desk Assistant

Job Summary

The Enrollment Management Front Desk Assistant serves as the first point of contact for visitors to the Enrollment Management suite and provides administrative support for unit. The Front Desk Assistant handles a variety of duties including greeting visitors, answering phone calls and responding to emails in a professional manner.

Job Description

Essential Job Duties:

Typical duties include but are not limited to:

• Answers incoming phone calls from prospective students, parents, and others.
• Provides information, answers general questions, and routes calls to the appropriate person.
• Responds to inquiries in a timely manner.
• Corresponds with perspective students, currents students, faculty and staff by email.

Other Duties:

Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications:

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong listening skills to respond appropriately and to interact positively with office constituents.

Preferred Qualifications:

• Experience with Microsoft Office Tools.
• Experience with call management systems.

Knowledge, Skills & Abilities:

All employees are expected to:

• Demonstrate a commitment to students and the FGCU campus community.
• Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
• Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.
• Provide quality customer service by creating a welcoming and supportive environment.
• Present a professional image in word, action and attire.
• Demonstrate professionalism in dealing with a diverse population while understanding and respecting each other’s view of the world, personalities and working styles.
• Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
• Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.

Hourly Rate: $14/hr

Anticipated work schedule: Monday-Friday 9:00AM - 4:00PM

FGCU is an EOE AA /F/Vet/Disability Employer.