Student Account & Reconciliation Specialist

Posting Number A01882 Position Title Student Account & Reconciliation Specialist Position Number E01001 Salary for Announcement
The salary range is $49,900- $74,900.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. MSU Denver offers a full benefits package. Pay Grade
16 Employee Category Professional staff Department Office of the Bursar EClass Code Full Time Professional Staff Position Summary
As a Student Accounts Specialist, the position will be routing the front office for providing quality customer service to students, parents, internal departments, and other customers. This position will also be responsible for reconciling and managing the Housing, RTD, Book charges/Refund Tax Intercept, reviewing and updating Banner’s program fees.

Duties/Responsibilities
40% Reconciliation
MSU Denver has multiple programs with third-party vendors, managed and reconciled at the end of the Period.
Student Health Insurance Program ( SHIP ) Reconciliation – Students who remain enrolled in the SHIP will be charged a predetermined amount for their health insurance premium every semester. The position ensures that the health insurance charges we placed on student accounts. After Census, the position is responsible for reconciling the holding revenue and clearing accounts; this includes creating excel reports for the journal entries to transfer money to zero out the accounts. And preparing check requests to the insurance company. The position also performs insurance adjustments to the revenue or clearing accounts due to requests from the Health Center staff.
Bookstore Charge Program – Position is responsible for running the bookstore charges, including reviewing output for errors, ensuring charges/refunds are posted correctly on student accounts during the open enrollment period. Continuing monitor to ensure that the students are not under/overcharges on their accounts. Work with Barnes & Noble staff to ensure that charges and refunds are reconciled and prepare journal entries for the bad debt and check requests to pay Barnes & Noble.
Department of Revenue Tax Intercept Program – MSU Denver has partnered with the State of Colorado Department of Revenue to intercept tax refunds for delinquent students on their tuition. The position responsible for daily operation includes: posting payments to the student accounts, exchanging file notifications, and reconciliation to ensure the payment/refund reconciled with Banner.

10% Course Fees
Position responsible for monitoring and updating reviewing the courses fees to make sure the detail code and the amount are posted correctly—this needs to be done before the registration for each semester and weekly after the registration.

25% Student Accounts Support and Customer Service
The position will assist customers (students, parents, other departments, etc.) by answering phones, emails and helping walk-in customers with questions regarding billing, tuition, fees, payment deadlines, the student holds, financial aid payments, refunds, College Opportunity Fund ( COF ) Stipend, collections, 1098-T and other issues they may have about their student account.

The position will educate students about financial responsibility while promoting their educational goals and ambitions. You will enforce the university policies relating to billing, tuition charges, holds, etc., while being reasonably flexible and working with the student to the best of your ability, offering them repayment options and registration options. Answer students’ inquiries and help to resolve complaints or problems with students’ accounts, perceived billing discrepancies, and document conversations with students when needed.

Phone & Emails: In this position, you will be responsible for managing the Bursar’s Office phone system, including one-day return phone calls for the department’s voicemails. You will also help manage the Bursar’s Office general email account and respond to questions within a reasonable time.

Scanning & Indexing: Manage a digital drive, clean up scanned documents, index documents, store and discard physical records as required based on the document retention policy.

Incoming Mail: Review incoming mail and delegate/distribute the mail to the appropriate department/individual. Update addresses, resend mail and document the changes as appropriate.

10% In-house Collections
Assist the Collections Team in performing personal outreach campaigns to reach out to students regularly over the phone, automated call system, texts, and emails.

Personal phone call campaigns will include attempts to collect on the total tuition and fee balances, offer payment options, and resolve billing questions.

10% Office Management Support

• Support the office manager(s) in their duties and responsibilities, including, but not limited to:
• Publishing Billing Statements
• Setting up automated calling/texting campaign
• Processing bankruptcy files
• Detail Code processing, Duplicate ID Deactivation, Residency change tuition adjustments, and other journal entries.

5% Other Duties
Other duties as assigned.

Required Qualifications

• Bachelor’s Degree in Accounting, Finance, Business Management, Mathematics, or other related fields.

Preferred Qualifications

• Experience in an institution of higher education.
• Experience in Accounts Receivable or Accounts Payable or Bookkeeping.
• Experience with customer service
• Experience managing delinquent accounts.

Work Hours
Monday – Friday 8:00 – 5:00,
Hours may vary during peak periods.
This position may offer a Hybrid (on-campus and Virtual) work option. Posting date 12/21/2021 Closing date Closing Instructions Open Until Filled To ensure full consideration, applications must be received by 11:59pm (MT) 02/01/2022 Special Instructions to Applicants
IMPORTANT : In order to be considered as an applicant you must apply via the online application system, www.msudenverjobs.com .

References refers to a list of three professional references and their contact information.

Official transcripts will be required of the candidate selected for hire.

The health and safety of students, faculty, staff and our prospective teammates are our highest priority and as an institution, we are required to have proof of vaccination on file for all employees.

MSU Denver is requiring all employees to provide proof of being fully vaccinated for Covid-19, or to submit an exemption and be subject to following the Covid-19 safety protocols. As an employee of MSU Denver, an exemption or lack of proof of vaccination will require you to submit to weekly Covid-19 testing starting the week of August 23, 2021.
Additionally, all institutions on campus are requiring that masks be worn indoors regardless of your vaccinations status. Talent Team Representative Araceli Cortez Talent Team Representative E-mail acortez7@msudenver.edu Benefits
MSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link:

Employee Benefits Offerings

Diversity Statement
Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 50% first generation students and over 45% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.