Specialist IV/V/VI, Information Technology (Endpoint Support Analyst)

Position Details

Position Information

Requisition Number

S1284P

Home Org Name

Engineering Administration

Division Name

Samuel Ginn Col of Engineering

Position Title

Specialist IV/V/VI, Information Technology (Endpoint Support Analyst)

Job Class Code

MA14C/D

Appointment Status

Full-time

Part-time FTE

Limited Term

No

Limited Term Length

Job Summary

Provides technical and service-related support on a range of technologies in one or more of the following information technology areas: system administration, network support, operating system support, systems design and/or implementation or user/client services.

The work of the Information Technology Specialist will vary depending on the needs of the organization and the competencies of the individual and will range from providing assistance and/or providing Tier I support to leading projects and/or providing high-level technical expertise on highly complex matters. The work of an IT Specialist will also range from generalist work to in-depth support for a more narrowly defined field. See leveling guidelines for further information and minimum qualifications.

Essential Functions

This position will be responsible for managing resources in a Windows cloud and on-premises environment in support of an on-campus network of over 2000 Windows and Apple workstations.
Cloud services will also provide virtual servers and a virtual lab environment for support of classes and research.

Candidates will need a strong working knowledge of Windows environments including Azure Active Directory, Intune/Endpoint Manager, Azure Virtual Machines and Azure Virtual Desktop.
Responsible for managing resources in an on-campus virtual environment (e.g. Hyper-V, VMware), including but not limited to hardware support of servers, storage and networking.
Vulnerability management and third party application support are also required.

Minimum Education and Experience

Education Level

High school diploma or equivalent

Field of Study

No specific discipline.

Years of Experience

4

Area of Experience

Endpoint support to include experience with backend/server support – on premises and cloud support of Windows infrastructure.

Requirements for Additional Job Levels

Level IV – High school diploma or equivalent plus 5 years of relevant endpoint support experience. Grade 34 $45,100 – $75,100.

Level V – Bachelor’s degree plus 4 years of relevant endpoint support experience. Grade 35 $51,900 – $86,400.

Level VI – Bachelor’s degree plus 7 years of relevant endpoint support experience. Grade 36 $59,700 – $99,600.

Alternate Minimum Education and Experience (If available)

Education Level

Field of Study

Years of Experience

When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.

Area of Experience

Requirements for Additional Job Levels

Minimum Skills, License, and Certifications

Minimum Skills and Abilities

Minimum Technology Skills

Minimum License and Certifications

None Required.

Desired Qualifications

Desired Qualifications

Experience in higher education
Data center management experience is desired.

Posting Detail Information

Salary Grade

34

Salary Range

$45,100 - $99,600

Job Category

Information Systems/Technology

Working Hours if Non-Traditional

City position is located in:

Auburn

State position is located:

Alabama

List any hazardous conditions or physical demands required by this position

Posting Date

01/06/2022

Closing Date

EEO Statement

Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants

Please complete the reference section of the application with contact information for 3 reference providers.

Quick Link for Internal Postings

https://www.auemployment.com/postings/26809
Documents Needed to Apply
Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Letter of Recommendation

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Please select how you first became aware of this opportunity. Your response helps us determine how we can more effectively reach our candidates.
   • AcademicKeys
   • The Chronicle of Higher Education
   • DiversityJobs
   • HigherEdJobs
   • HERC (Higher Education Recruitment Consortium)
   • Indeed
   • RecruitMilitary
   • The Tuskegee News
   • Professional organization or journal
   • Veterans Assistance Services
   • Disability Assistance Services
   • State Employment Service
   • Social Media
   • AU Job Bulletin
   • Notified by an Auburn employee
   • College or university Career Services
   • I went to the AU Employment Website directly (www.auemployment.com)
   • Other
2. * Do you have a high school diploma or equivalent?
   • Yes
   • No