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OPS Records and Registration Office Assistant / Clerk

Employer
Florida Gulf Coast University
Location
Florida, United States
Salary
Salary Not Specified
Date posted
Jan 7, 2022


Job Summary

Job Description

Essential Job Duties:
  • Provide administrative support to the Assistant Registrar for Student Records.
  • Assist with telephone calls from the University mainline. Responds to telephone and email routine inquires and/or routes to appropriate individuals or departments within and outside of the unit and division.
  • Assist with processing incoming request of Change of Address/Name and Third-Party Form (FERPA Form).
  • Assists with data entry, indexing and scanning documents.
  • Responds to routine and moderately complex questions or issues regarding policies, procedures, and processes and ensures compliance at the unit level with enrollment, registration, scheduling, degree certification, and grade changes.
  • Performs general office duties such as data entry, operating office machines, scanning.
Other duties as assigned.

Additional Job Description

Required Qualifications:
  • High School diploma
  • Two years of experience in records management, customer service, and/or computer experience.
  • Good customer service and communication skills.
  • Any combination or education and experience.
Preferred Qualifications:
  • Experience working in a university setting.
  • Experience in registration processes at an institution of higher learning.
  • Experience with SCT Banner Software or Workday.
Knowledge Skills and Abilities:
  • Ability to work in a diversified, interactive group environment.
  • Excellent customer service and strong telephone and computer skills.
All employees are expected to:
  • Demonstrate a commitment to students and the FGCU campus community.
  • Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
  • Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.
  • Provide quality customer service by creating a welcoming and supportive environment.
  • Present a professional image in word, action and attire.
  • Demonstrate professionalism in dealing with a diverse population while understanding and respecting each other’s view of the world, personalities and working styles.
  • Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
  • Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.
FGCU is an EOE AA /F/Vet/Disability Employer.

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