OPS Records and Registration Office Assistant / Clerk
- Employer
- Florida Gulf Coast University
- Location
- Florida, United States
- Salary
- Salary Not Specified
- Date posted
- Jan 7, 2022
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Job Summary
Job Description
Essential Job Duties:
- Provide administrative support to the Assistant Registrar for Student Records.
- Assist with telephone calls from the University mainline. Responds to telephone and email routine inquires and/or routes to appropriate individuals or departments within and outside of the unit and division.
- Assist with processing incoming request of Change of Address/Name and Third-Party Form (FERPA Form).
- Assists with data entry, indexing and scanning documents.
- Responds to routine and moderately complex questions or issues regarding policies, procedures, and processes and ensures compliance at the unit level with enrollment, registration, scheduling, degree certification, and grade changes.
- Performs general office duties such as data entry, operating office machines, scanning.
Additional Job Description
Required Qualifications:
- High School diploma
- Two years of experience in records management, customer service, and/or computer experience.
- Good customer service and communication skills.
- Any combination or education and experience.
- Experience working in a university setting.
- Experience in registration processes at an institution of higher learning.
- Experience with SCT Banner Software or Workday.
- Ability to work in a diversified, interactive group environment.
- Excellent customer service and strong telephone and computer skills.
- Demonstrate a commitment to students and the FGCU campus community.
- Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
- Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.
- Provide quality customer service by creating a welcoming and supportive environment.
- Present a professional image in word, action and attire.
- Demonstrate professionalism in dealing with a diverse population while understanding and respecting each other’s view of the world, personalities and working styles.
- Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
- Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.
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