Program Coordinator, International Engagement

Program Coordinator, International Engagement

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
The Northeastern community has a tradition of giving back, and each day, we witness the impact of our community's remarkable generosity. Our students are pursuing co-ops in all corners of the globe, growing their cultural fluency and preparing to thrive in the world. Our faculty are delivering leading-edge scholarship, teaching and mentoring tomorrow's leaders. And our researchers are pioneering new lines of inquiry, accelerating discovery in emerging fields. Northeastern University Advancement plays an integral role in engaging the Northeastern community to create a strong, more sustainable, and bright future.

Responsibilities:
The Program Coordinator, International Engagement is a member of the Office of Alumni Relations (OAR) team and serves an important role in supporting the International Engagement team.

Under the direction of the Senior Associate Director for International Engagement, the Program Coordinator will:

1) Plan, produce and execute successful in-person and online programs, events, and activities from concept to post-mortem that focus on maintaining and growing connections and relationships with alumni and the university;
2) Connect constituents and engage them in different international engagement programs and opportunities by recruiting alumni and cultivating volunteers;
3) Provide administrative support for the International Engagement team in their planning and management of international programming, including but not limited to project management, database administration, event communications, research, registration management, budget recording, post-event tasks and reporting;
4) Manage event registrations including creating, updating, and maintaining registration forms, entry of data into appropriate systems (Salesforce, Cvent), and management of outputs needed from appropriate systems (e.g. attendance lists, reports, name badges);
5) Administer post-event follow up including recording attendance and updating new contact information in Salesforce and creating and compiling event wrap-ups for analysis;
6) Act as a customer service-focused resource for the members of the global university community, including internal colleagues, international alumni, parents, students, friends, vendors, and other external and internal entities.

Additionally, the Program Coordinator will perform other duties and special projects as assigned. This position is required to perform their duties in person, on the Boston campus.

The Program Coordinator is a fully contributing member of the International Engagement team. The Program Coordinator must be able to represent the university, the Advancement Division and the Alumni Relations team in a professional, enthusiastic manner with a customer service and team focus. As a member of the Advancement Division, it is essential for the Program Coordinator to understand and support the role philanthropy plays in engaging the Northeastern community.

Qualifications:
Bachelor's degree preferred. Two to three (2-3) years of experience working in an office environment with a background in customer service. Event planning experience and working in higher education with international students and alumni is a plus. This role requires excellent coordination, organization, and written and oral communication skills, including a strong phone presence. Ability to work independently and be productive with minimal supervision as well as in a team environment on several projects at a time is necessary. The ideal candidate will also be detail-oriented with strong customer service and interpersonal skills and have a high level of self-confidence and enthusiasm, as well as proficiency with virtual communication platforms and online learning tools. A self-starter who is flexible to changing priorities, adaptable to new systems and able to interact professionally and diplomatically with international alumni, volunteers, students, parents, staff, faculty, vendors, and external entities is preferred.

The ideal candidate will possess the knowledge of and interest in international affairs, appreciation for and sensitivity to other cultures, awareness and ability to communicate effectively and diplomatically with university constituencies of varying cultures both internally and externally, and interest in understanding and learning about various cultures and traditions.

Strong computer skills including proficient use of Zoom platform, Microsoft Excel, Outlook, PowerPoint, and Word are required; experience with Salesforce and/or Cvent is helpful.

Early mornings, evening and weekend work required as event, program and activity needs dictate, along with occasional travel. This position requires some lifting of heavy items and/or use of a hand truck for event supplies and equipment.

Salary Grade:
9

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.



To apply, visit https://careers.pageuppeople.com/879/cw/en-us/job/508344 jeid-89c3e23654f0d04599d4452e5b34dee3