Case Manager

Job Description: To case manage the delivery of quality services through the application of case management/care management principles in a community based model for children with special health care needs (CSHCN) which is family­ centered, culturally competent, and coordinated within a comprehensive integrated system of care.

Required Qualifications: Assessment Skills: Able to assess and navigate complex system issues to access community resources and interventions for achievement of optimal goals for families and their children with special health care needs (CSHCN). Utilize Case Management/Care Management skills, experience, and knowledge of complex conditions of CSHCN, their families and the systems issues that they encounter, is able to quickly identify and prioritize problems and appropriate interventions to quickly decrease their acuity level. Verbal Communication/Interpersonal Skills: Must effectively communicate electronically via the internet, telephone and face-to-face with internal and external customers. These contacts may involve difficult communications that require resourcefulness and understanding of community resources and services. Must be able to make presentations to small and large groups. Must be skilled in conflict resolution. Assertiveness: A willingness to be persistent to advocate for the needs of CSHCN within the VCUHS, community, and State. An ability to advocate for the needs of the client when faced with challenges. Able to demonstrate and mentor for clients, staff, and peers successful problem solving skills, negotiation skills and conflict management. Analytical ability/Problem solving Skills: An ability to relate and compare data from different sources to resolve complex human problems that require the use of considerable judgment and a professional level of knowledge. Able to demonstrate leadership in complex case management and the achievement of optimal outcomes. Leadership: Able to demonstrate leadership in complex case management and the achievement of improved outcomes for the population served. Able to mentor case management role and responsibilities as a change agent involving clients, systems, and the community. Flexibility: Must be able to adapt to changes in work roles and expectations in order to accomplish client/department goals. Written communication: Must be able to communicate information in writing that is clear and understandable to others. Able to utilize computer as a resource to achieve this skill. Experience with data collection and interpretation including the use of databases and spread sheets. Ability to work in a diverse environment required.

Preferred Qualifications : BSN for nurses; MSW for social workers. Certification in Case Management with two years of experience. Experience in Care Coordination and e.g. community social services, home health care, discharge planning and utilization management. Valid driver’s license & vehicle required. Bilingual skills are helpful.

Required License/Certifications: Graduate of an accredited nursing program. Current RN licensure in Virginia or eligible.
BSW from an accredited Professional Social Work program.

Virginia Commonwealth University (VCU) School of Medicine is a premier academic medical center located in the heart of Richmond. Accounting for almost half of VCU’s sponsored research, the School of Medicine is internationally recognized for patient care and education. VCU School of Medicine comprises 18 clinical departments, eight basic health science departments, and 11 affiliated institutes and centers, and provides preeminent education top physicians and scientists in order to improve the quality of healthcare for humanity. All full-time university staff are eligible for our generous benefits package that includes choices for health, vision, and dental coverage, life-insurance, short and long-term disability coverage, retirement planning, tax-deferred annuity and cash match programs, flexible spending accounts, tuition benefits, significant paid-time off,12 paid holidays, and more. Explore our benefits further here: https://hr.vcu.edu/current-employees/benefits/university-and-academ.

This is a restricted position with no set end date and continued employment is dependent upon project need, availability of funding, and performance. The School of Medicine continuously strives for our workplace and learning environment to reflect the demographic and social milieu of the communities we serve. All qualified applicants are encouraged to apply.

University Title: Case Manager (1-3)

Salary Range: 52,000-60,000



Position Details:

Department: Pediatrics
Employment Type: UF - University Employee FT
Restricted Status: Yes
FTE: 1
Exemption Status: Exempt



Contact Information:

Contact Name: Mabry Ray

Contact Email: mabry.ray@vcuhealth.org