Student Account Representative - Cashier

Concordia University Chicago (CUC) invites applications for the position of Student Account Representative - Cashier. This position reports directly to the Senior Director of Student Business Services and is located in River Forest, IL.

This position receives and handles payments to the University - cash, check, money order, credit card and direct deposits. The position also handles and records other transactions related to Accounts Receivable. The Student Accounts Representative - Cashier is expected to provide the highest level of customer service to all University constituents; this would include, but is not limited to, investigating and resolving queries as it pertains to their respective accounts. The position is also accountable for executing and consistently improving the processes and procedures earlier established for the department.

Responsibilities/Duties:

• Customer Accounts
  • Apply payments to accounts
  • Ensure that assets are deposited in the appropriate bank accounts
  • Process miscellaneous transactions
  • Maintain restricted and unrestricted clearing accounts
  • Post application fees provided by partners
  • Process student refunds
  • Record and process NSF payments, including entry to account, notification to customers with follow up within 10 days on unresolved issues
  • Maintain accounts with class trip and/or study abroad balances
  • Submit charge-back disputes
  • Provide assistance to the University's Finance department, related to Accounts Receivable and Bank Account Reconciliations as needed
• Reconciliation
  • Reconcile in the morning from previous day operations
  • Balance in the afternoon all current day's operations
  • Process bank deposits
  • Prepare and make monthly bank deposits
  • Post Financial Aid related checks such as MAP grants and outside resources checks to respective accounts
  • Supply report to management all monies processed
• Customer Service
  • Answer incoming phone calls and assist walk in students and parents
  • Reply to voicemail messages and student accounts or individual emails in a timely manner
  • Review accounts for processing of add/drop forms
• Candidates must support and be committed to the mission and identity of Concordia University Chicago, a university of the Lutheran Church - Missouri Synod (LCMS).

Skill Sets:

• Exhibits a service mentality toward all stakeholders
• All communication with stakeholders is effective, professional, accurate, and timely
• Improves work performance and that of others by being receptive to and appropriately sharing information
• Strong administrative skills/experience in a business office environment
• Superior verbal and written communication skills; bilingual - Spanish, a definite plus
• Knowledge of Microsoft Office
• Ability to learn and utilize new computer systems
• Experience in Banner is highly desirable
• Ability to work under strict deadlines; able to effectively multi-task
• Professional demeanor
• Customer service experience and general bookkeeping/accounting knowledge
• Enthusiastic supporter of Lutheran higher education and Concordia University Chicago

Education Requirements:

• Associate's Degree required, Bachelor's Degree preferred
• Certification or training in related discipline is a plus

Compensation and Benefits:

Starting range is dependent upon individual qualifications and experience. Concordia University Chicago benefit options include, but are not limited to, the following:

• Health, Dental, and Vision Insurance
• Flexible Spending Account (FSA) and/or Health Savings Account (HSA)
• Disability and Survivor Plan (Basic Life Insurance)
• Employee Assistance Program (EAP)
• Retirement Pension Plan
• Retirement 403(b) Savings Plan
• Supplemental Life Insurance
• Accidental Death and Dismemberment Insurance
• Accident Insurance
• Critical Illness Insurance
• Tuition benefits (available for employees and their qualified dependents)

Application Information:

Interested individuals should include a cover letter, resume and references with their online application.

In compliance with Illinois Governor JB Pritzker's Executive Order 2021-20, Concordia University Chicago requires all on-campus faculty and staff to submit proof of full COVID-19 vaccination or participate in weekly COVID-19 testing. Further information regarding Concordia's response to COVID-19 can be found here.

Concordia does not discriminate in the employment of individuals on the basis of race, color, national or ethnic origin, disability, sex or age. As an institution of The Lutheran Church-Missouri Synod, however, and to the extent allowed by law, Concordia University reserves the right to give preference in employment based upon religious affiliation.

Concordia University Chicago does not generally sponsor for employment visas except for positions that oversee, teach or support our international programs.

About Concordia University Chicago:

Concordia University Chicago is a liberal arts-based Christian university founded in the Lutheran tradition. Through its College of Theology, Arts & Humanities, College of Business, College of Education, and College of Health, Science & Technology, Concordia-Chicago offers more than 160 areas of study in small classes taught by professors who are passionate about teaching and student success. All undergraduate and graduate degrees are fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.

Concordia University Chicago has been recognized as a College of Distinction since 2010, and is consistently ranked among the Best Regional Universities-Midwest by U.S. News & World Report. For more than a decade, combined undergraduate and graduate enrollment has exceeded 5,000 students. Concordia University Chicago is located in River Forest, 10 miles west of downtown Chicago. Learn more about our commitment to higher education, rooted in the Gospel, at CUChicago.edu.

Steadfast in Jesus Christ as revealed in the Holy Scriptures, Concordia University Chicago promotes academic rigor in its liberal arts and professional programs; grounds students in objective truth, integrity, and excellence; and practices faithfulness to the Confessional teachings of the Lutheran Church - Missouri Synod, as it forms students for vocations in church, family, and the world.