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Associate Director, Student Financial Management Center

Virginia Commonwealth University
Virginia, United States
Salary Not Specified
Posted Date
Jan 3, 2022

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Position Type
Faculty Positions, Business & Management, Business Administration, Administrative, Business & Administrative Affairs, Financial Affairs, Student Affairs, Counseling, Financial Aid, Student Activities & Services
Employment Type
Full Time
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Position Summary:

Reporting to the Director of the Student Financial Management Center (SFMC) in the Division of Strategic Enrollment Management and Student Success (SEMSS), the Associate Director of the SFMC will supervise a staff of financial counselors who are student-oriented and who are focused on providing outreach, literacy, financial case management, and counseling to students, parents, families, and others to proactively and successfully address the financial needs of a diverse student body and facilitate the efficiency and effectiveness of student financial services. The SFMC provides exceptional customer service by providing a single point of contact to analyze and resolve questions about financial aid regulations, financial transactions, academic progress, and transaction-based issues.

The Associate Director of the SFMC will provide leadership and supervise staff responsible for managing a caseload and providing counseling to students and parents about financial aid programs, eligibility requirements, financing options, policies, and procedures at the university. This position will support and manage departmental outreach events and assist in creating partnerships with campus and community shareholders. The Associate Director will work closely with Admissions, Communications, Financial Aid, Student Accounting, Study Abroad and other campus partners in order to create seamless processes to enhance the student experience. This position takes the lead in developing and evaluating course materials and instructor training for VCU's UNIV 191 Financial Literacy Program and collaborates with campus partners and utilizes existing resources to help students understand how to pay for college and manage money.

In the absence of the Director of the SFMC, this position will manage the day-to-day operations of the office to ensure effective financial aid/student finance counseling and case management strategies for the recruitment, yield, and retention of students. This includes meeting with students to inform them of the process and requirements, advising students about financial aid eligibility, application and verification procedures, available financial aid programs, educational costs, financial management strategies, loans, financing options, payment plans and other student finance related matters.

Core Responsibilities:
  • Leadership and Team Management (40%):
    • Provide leadership and assistance to the Financial Counseling team and departmental outreach events. Select, supervise, train and evaluate financial counseling staff. Serve on the SFMC Management team, review and provide input regarding SFMC policies and procedures to meet institutional enrollment objectives.
    • Attends and participates in SFMC management team meetings and trainings.
    • Meets with prospective applicants, students and parents, and various student services departments on campus regarding financial aid.
    • Provides weekly, monthly, quarterly and annual financial counseling assessments with the Director of the SFMC.
    • Constantly reviews the management of financial counseling area and staff development with the Director of the SFMC.
    • Effectively reviews and updates financial counseling area policies and procedures.
    • Supports and manages departmental outreach events throughout the year.
  • Risk Management (15%):
    • Commitment to risk assessment (i.e. considering cost, benefit, and impact).
    • Assess, mitigate, and expose risk to the SFMC.
    • Monitors financial counseling area and is knowledgeable and compliant with federal, state, and institutional aid regulations.
    • Coordinate and implement student financial counseling policies and procedures.
    • Listens to and anticipates staff and customer needs.
    • Responds quickly to inquiries and escalated items.
    • Takes initiative to assist internal and external customers.
    • Communicates respectfully to internal and external customers.
    • Observes confidentiality.
    • Uses all office resources, including the telephone, office equipment, electronic communications, and the internet, in a responsible manner and according to university policies and guidelines.
  • Performance Management (15%):
    • Lead the financial counseling team in leveraging technology and enhancing business practices to continuously improve efficiency, communication and student awareness and satisfaction.
    • Effectively communicates clear expectations and goals to financial counseling staff, which pertain to the objectives of the department.
    • Ensures financial counseling staff receive frequent and constructive feedback on their job performance.
    • Provides financial counseling staff with the necessary financial aid, financial literacy, and student accounting tools needed to provide service to the SFMC.
    • Manage and maintain requirements of the performance management system and successfully complete staff evaluations by established deadlines with proper documentation.
    • Immediately address and document all staffing performance issues or concerns.
    • Demonstrate and promote high performance and efficiency standards within the SFMC.
  • Student Caseload Management (10%):
    • Reviews and assigns an enrolled student caseload to financial counseling team.
    • Reviews financial aid applications and student billing statements.
    • Provides in-person and virtual financial aid, financial literacy and educational financial planning and counseling to students and families.
  • SEMSS Division Support and Training (20%):
    • Provides support to SEMSS Division.
    • Collaborates with other university offices to ensure awareness of financial aid and student accounting policies and procedures.
    • Works closely with the Director of Admissions, Director of Student Accounting, and Director of Financial Aid.
    • Performs other duties as assigned.
Minimum Hiring Standards:
  • Bachelor’s degree in financial services, business, higher education administration, or a related field and four years of relevant experience with at least three years of supervisory experience.
  • Ability to teach UNIV courses and workshops related to financial literacy and counseling topics (at least 15 graduate credits).
  • Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups and management.
  • Ability to assess, analyze and resolve problems using University systems, processes and interpretation of policies.
  • Ability to take initiative and have appropriate problem-solving skills to independently resolve issues.
  • Advanced computer skills, including experience with Microsoft Office, Google Suites, and working with a student information system.
  • Advanced customer service skills.
  • Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
  • Ability to handle confidential matters with discretion.
  • K nowledge of Federal Student Aid regulations, privacy regulations (FERPA) and collection regulations with the ability to establish and enforce internal controls.
  • Demonstrated service aptitude and ability to work independently as well as with students, parents, and colleagues as a member of a team in a diverse environment with a diverse population.
  • Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a staff member at VCU.
Preferred Qualifications:
  • Master’s degree in financial services, business, higher education administration, or related field.
  • Counseling experience in a higher education setting.
  • Experience managing financial counseling teams or implementing financial counseling methods.
  • Experience developing staff to implement new programs and procedures.
  • Bilingual in Arabic, Spanish, and/or Mandarin.
Position Number: 578760

Position Title: Associate Director

Department: 1906 SFMC

Role Code: 35334 Associate Director SS 1

Position Type: Exempt

Salary: Up to $65,000

Open Date: 1/3/2022

Close Date: 2/13/2022

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