Associate Director for Business Services
Southern Oregon University
$80,909.00 @ 1.0 FTE
Business Services is the department through which the financial,
administrative and financial student service programs are provided
to the campus. These programs include financial operations,
financial systems, risk management, mail services, and duplicating
services. The financial operations section focuses on accounting,
budget, purchasing and accounts payable, travel, financial aid
disbursement, cash handling, student service, grants and contracts
support, and long term loans and collections.
This position functions as the student services manager for
business services. They manage fee payment and provides
administrative functions and oversight on all payment sites,
billing, collections, cash activities, long term loan processing,
check writing/disbursement, third party contracts, miscellaneous
scholarships, state escheatment, merchant account set up, policy
and procedure development, student refund processing, PCI
compliance and government reporting.
The associate director is the institution's liaison to the USSE
Treasury Operations group, cash management section of the state
treasury and US Bank in all areas of cash management, banking
activities, and interpretation of financial guidelines and
principles. The associate director is also responsible for
directing the student services side of business services and is
familiar with contemporary customer service techniques and
The Associate Director is a member of the Enrollment Services
Center leadership team and works collaboratively to provide
excellent student enrollment services. The Enrollment Services
Center provides integrated academic support services to students at
Southern Oregon University in financial aid, registration, and
payment activities. The department strives to meet students'
expectations for convenience and for efficient and effective
- Equivalent to graduation from a four-year college or university
with a degree in accounting, finance, or other related field and/or
five years of extensive experience managing financial services. A
graduate degree in a related field may be substituted for one year
of the required experience. Additional qualifying experience may be
substituted for the required education on a year for year
- A student-centered philosophy and a commitment to excellent
Knowledge, Skills, and Abilities:
- Certified Public Account
- Higher education experiene
• Works Collaboratively. Cultivates connections with others that
contribute positively to the well-being of those involved. Works
toward a common objective through the sharing of ideas and
distribution of responsibilities across team members. Strong
interpersonal skills including collaboration, professionalism and
strong consultative skills conducive to building and maintaining
positive relations with administrators, co-workers, staff, faculty,
union representatives and other members of the campus
• Growth Mindset. Demonstrates consistent resiliency to promote
positive change through adversity. Identifies potential change
opportunities and actively seek to adapt. Assesses and utilizes
creative strategies to create individual, organizational, or
societal change within a situational context.
• Initiative and Follow Through. Takes initiative to identify and
assess needs creating measurable objectives, and building
relationships with people who will be able to help achieve those
objectives. Demonstrated ability to meet deadlines, anticipate
needs, prioritize multiple tasks, follow through, and work
independently without supervision while handling frequent
interruptions and rapidly shifting priorities. Skilled at keeping
detailed records and following up on various issues. Skilled at
streamlining processes to create efficiencies when necessary.
Strong leadership skills including problem solving, analytical and
• Demonstrated Service Excellence.
o Teamwork. Demonstrated ability to work effectively as a team
player; and coordinate several functions and determine the relative
importance of each; ability to work with a high level of
productivity and accuracy/attention to detail.
o Knowledge. Advanced computer skills and proficiency with a
variety of computer applications including word-processing,
spreadsheets, databases, online systems, social media platforms,
internet as well as online calendaring and email. Demonstrated
office operations or project management experience.
o Accountability. Demonstrated ability to interpret and
consistently apply a wide variety of complex policies and
procedures where specific guidelines may not always exist. Ability
to work with frequent changes in policies and procedures, under
pressure of deadlines in a fast-paced environment. Ability to
manage stressful situations with tact and diplomacy and to use
sound judgement and discretion, particularly as it relates to
handling sensitive and/or confidential information.
o Quality Service. Excellent organizational and time management
skills with the ability to set own priorities to coordinate
multiple assignments with fluctuating and time-sensitive deadlines.
Demonstrated customer service experience requiring a very high
level of diplomacy and professionalism to effectively handle a
broad range of sensitive interpersonal situations.
• Skilled at keeping detailed records and following up on various
issues. Ability to manage various functions with competing
deadlines and multiple interruptions. Skilled at streamlining
processes to create efficiencies when necessary.
• Excellent communication skills; ability to effectively
communicate information in a clear and understandable manner.
• Ability to work with a high level of productivity and
accuracy/attention to detail.
• Excellent organizational and time management skills.
• Ability to initiate, establish, and foster communication and
teamwork by maintaining a positive, cooperative, productive work
atmosphere in and outside the University with the ability to
establish and maintain effective working relationships within a
diverse population and with those from various cultural
• Ability to adapt to and work effectively in a heavily
bureaucratic environment which requires regular interaction with a
number of levels within the organization.
• Working knowledge, or ability to quickly learn, university
infrastructure, policies and procedures.
Special Instructions to Applicants:
Each applicant is required to provide (as attachments to the online
application) the following supplemental documents: (1) letter
providing some detail of the applicant’s qualifications and
interest in the position; (2) current resume/CV; and (3) the names,
addresses, and telephone numbers of at least three professional
references. If you are unable to attach the supplemental materials
to the online application please contact Human Resources.
For inquiries and additional information, please contact: Human
Resource Services via email at firstname.lastname@example.org or by phone at
To view SOU’s offers very generous benefits and pension programs
available to eligible positions, please visit:
Our benefits package is an important complement to the offered
salary and our Total Compensation Calculator, https://inside.sou.edu/hrs/comp-calc.html
demonstrates our value and commitment to our employees.
•Must be willing to travel and attend training programs off-site
for occasional professional development.
•Must be able to work additional hours and adjust working hours to
meet special jobs. May be called back periodically to perform work
as needed on an emergency basis.
•Must be able to successfully pass a pre-employment background
•Under the provisions of the Fair Labor Standards Act (FLSA):
-Position classification defined as “exempt” are
-Position classifications defined as “non exempt” are
*subject to overtime
•The person holding this position is considered a “mandated
reporter” under the Oregon Revised Statues and is required to
comply with the requirements set forth by the Oregon department of
Notice to Prospective Employees*
Section 485 of the Higher Education Act, and The Federal Crime
Awareness and Campus Security Act of 1990 (now referred to as the
“Clery Act”),requires that prospective employees be notified of the
availability of SOU’s Annual Security and Fire Safety Report. The
report provides the annual statistics and campus policies for the
reporting of and responding to campus crimes and fires; access to
campus facilities; conduct code and campus policies on use,
possession and sale of drugs/alcohol; and educational/information
programs to inform the campus community about campus security
procedures and crime prevention.
An electronic copy of the Annual Security Report (ASR)can be
accessed at the following link:
A physical copy of the ASR is available at no charge upon request.
To request a copy please visit the Campus Public Safety Office at
382 Wightman Street, Ashland OR 97520. For more information call
541-552-6258, or email email@example.com.
All applicants must apply online at https://jobs.sou.edu/postings/9609
University is a welcoming community committed to inclusive
excellence and the celebration of diversity. Without diversity, our
educational process is diminished. Working together in support of
our commitment to diversity, we strengthen and enrich our role as
learners, educators and members of a tightly connected global
community. We encourage those who share in our commitment to
diversity, to join our community and we expect all our employees to
demonstrate an ability and desire to create an inclusive campus