Communications Dispatcher - Campus Safety and Security Department

Job Description

About Embry-Riddle Aeronautical University:

Embry-Riddle Aeronautical University is an independent, culturally diverse institution providing quality education and research in aviation, aerospace, engineering, and other related fields with residential campuses located in Daytona Beach, Florida, and Prescott, Arizona. The University's Worldwide campus provides educational opportunities online and at approximately 130 locations throughout the United States, Asia, Europe, and Central/South America.

As the largest and most comprehensive aviation and aerospace-focused university in the world, Embry-Riddle is a unique institution. Over the past 90 years, the University has evolved with industry to break new ground and produce top-level graduates who serve the ever-changing needs of aviation and aerospace, and other STEM-related disciplines. Embry-Riddle offers programs in seven primary fields of study including: Applied Science; Aviation; Business; Computers and Technology; Engineering; Safety, Security, and Intelligence; and Space.

For Academic Year 2020-21, there were over 10,700 undergraduate, graduate, and doctoral students that attended the University's residential campuses and approximately 32,700 students in total enrolled with the University around the world.

The Opportunity:

Embry-Riddle Aeronautical University’s Prescott, Arizona campus is hiring a Communications Dispatcher to support the Campus Safety and Security team. As an Embry-Riddle Aeronautical University Dispatcher, your primary task is to provide a safe and secure campus for the students (residential and non-residential), faculty, staff, contractors, and guests. You are also tasked with protecting Embry-Riddle Aeronautical University’s assets, facilities, property, business interests, and reputation. These goals will be accomplished by taking a service-oriented, community-building educational approach. Our objectives include deterrence, detection, timely response, effective action, and accurate reporting. All members of the Prescott Campus Safety and Security Department are expected to project a professional appearance and demeanor in all their interactions with the campus community and the public.

Job Duties:

Team support duties including but not limited to: Operate the Campus Safety and Security Dispatch Center, responding to requests for service. Operate two-way radios, monitoring/transmitting on all frequencies. Coordinate responses to emergencies. Coordinate response with other agencies/departments. Coordinate responses of field personnel to all types of calls for service. Assist patrol supervisors with monitoring of field unit activities. Prioritize dispatching and response to calls for service. Assign proper personnel to calls for service. Resolve problems (both dispatch/logistic and campus community.) by drawing on knowledge and experience, common sense and creativity.

Monitor, retrieve and update data in various computer systems: Computer Aided Dispatch System (CADS) ARMS (Automated Record Management System) ONYX Works.

Monitor and operate alarm systems: Receive and respond to alarm activations. Determine and dispatch appropriate emergency units. Provide information to responding personnel regarding various alarm types. a. Emergency b. Fire c. Intrusion d. Robbery (Hold Up) Notify responsible person(s) of alarm activations in their areas. Initiate calls for after-hours maintenance of alarm systems. Monitor video surveillance system of critical areas.

Expertise on the following systems and processes: T2, Prowatch, MaxPro, RAVE, Onnity, Key control, Landline, Smartphones, SchedulER, Access lists.

Other Duties: Complete Daily Activity Log (a public Document), Answer all department telephones after hours; provide campus information. Personal response to campus community Eagle Card Service front counter after hours. Make follow-up calls for field personnel. Initiate necessary notifications. Other related assigned duties by supervisor. May be required to work overtime / shift work. Attend training sessions Reviewing logs, Memos, Policy and Procedures manual, Actively participate in departmental staff meetings.

Community Crime Prevention and safety activities including but not limited to: General campus patrol duties, investigating incidents, performing building checks, foot patrol of each residence hall every shift, surveillance, and application of the traffic and parking regulations. Apply university administrative policies and procedures. Respond to and mitigate emergencies including but not limited to: fires, medical emergencies, criminal incidents, misconduct issues, and facilities problems. Inspect for and report any safety hazards including but not limited to: fire hazards, trip hazards, view obstructions, road obstructions, unsafe work practices, unsafe lighting and responding to calls for service from students and housing staff.

ERAU benefits include:

• Retirement Plan - ERAU offers immediate vesting and provides a 6% gift and will match up to 4% of employee contributions
  
  
• Two BC/BS health plans – PPO and high deductible plan with a health savings account
  
  
• Tuition waivers for employees, spouses, and dependent children
  
  
• Use of various campus services: fitness center, library, mail room and enjoy observation flights
  
  

Qualifications

High school (or GED) level ability in spelling, grammar, basic composition, and math.

Minimum of one to three years work related experience.

Required licenses, certificates, and /or security clearances:

Valid Arizona Driver license, “D” license from Arizona Department of Transportation Must meet the University’s standards for approved drivers. Unacceptable driving records (as stated in the Use of Equipment and Vehicles Procedure 1.17) include the following (for three years from the date of each occurrence): a. More than 3 moving violations and/or accidents in 3 years b. More than 2 moving violations and/or accidents in any 1 year.

Required skills, knowledge, abilities:

Analytical skills, Working knowledge or ability to learn to use Microsoft Word, Excel, and PowerPoint, Outlook/email, and Internet end-user applications.

Ability to assess situations and handle problems in an orderly and professional manner. Be in good health with normal vision, hearing and dexterity, with the ability to withstand sudden energy demands. Possess a positive attitude and have good oral and written communication skills.