Number of Vacancies:
Area of Consideration:
Open To The Public
Pay Plan, Series & Grade:
Open Until Filled
4200 Connecticut Ave NW,
Washington, DC 20008
Brief Description of Duties
The Enterprise Infrastructure Lead is responsible for collaborating
in the development and maintenance of the information technology
infrastructure at the University and for coordinating with the
supporting service provisions by external third parties. The
Incumbent provides guidance, coordination, and support of all
network related services for the University community. The
Incumbent works under the direct supervision of the Enterprise
Infrastructure Director with general oversight provided by the Vice
President of Information Technology. In addition, the Incumbent
works closely with other managers and staff in the Office of
Information technology (OIT), as well as other leaders throughout
the University, to advance program goals and achieve strategic
Essential Duties and Responsibilities
Minimum Job Requirements
- Collaborates on the development of ISM procedures, standards,
and controls for system administration, operation, and overall
- Manages system administration and projects related to the
network operations system.
- Manages and provides overall tier 3 support to the University
- Works with management to plan and/or coordinate internal and
external resources to achieve various project goals.
- Maintains servers, routers, switches, wireless devices and
other hardware and associated software to support the normal
business requirements and standards as well as during extensive
periods of growth and change.
- Monitors systems performance and reports and identifies and
- Coordinates and supervises tier 3 service technicians to
support ISM systems.
- Participates in the identification, installation, and
deployment of new software applications.
- Implements hardware upgrades and manages change control.
- Maintains inventory of networking and data center related
- Recommend technological improvements or enhancements that will
contribute to increased efficiency.
- Works closely with management to determine and facilitate
- Manages assigned internal ISM support staff sets up performance
standards, evaluates performance, helps with corrective measures,
takes action regarding unsatisfactory performance, and assists with
the continuous professional development of assigned staff.
- Participates in the selection and management of necessary
technology (equipment, systems, and applications), vendors,
- Manage and execute change in the global environment to ensure
continued operations and stability, including maintenance to the
environment after hours as needed.
- Ensure timely patching and upgrades for all infrastructure
- Operate and test BCP/DR plan for infrastructure
- Maintain up-to-date infrastructure documentation and
- Measure and maintain KPI's to evidence the operating state of
- Provides a variety of related duties as assigned.
- Serves as Contract Administrator and manages vendor
- Manages consultants, contractors and student workers.
- Bachelors’ Degree in Computer Science or related field and/or
commensurate experience working in similar positions.
- At least 10 years of direct experience in IT infrastructure,
network engineering and/or tier 3 technical support.
- Microsoft Certified IT Professional Certification.
Information to Applicant
Collective Bargai ning Unit (Union):
- Ability to advise policy making official within the University
on system design, techniques and the development of long-range
- Demonstrated experience with supervising network support
- Technical background of Operating systems, Storage, Server
Hardware, Networking infrastructure and data centers.
- Oversight of the telecommunications and communications
infrastructure. This includes wired (PBX and VOIP) and
- Working technical knowledge of Server operating systems,
Microsoft Server (all current versions) and Azure SaaS, PaaS,
- Working technical knowledge of current systems software,
protocols, and standard, including Active Directory, Azure Active
Directory, DNS, and DHCP.
- Networking and Security -- Cisco switches, routers and firewall
management. Cisco Networking - Enterprise configuration.
- IT Operation background – Data Centers, NOC, Logistics.
This position is not
part of the collective bargaining unit.
Selectee will be eligible for health
and life insurance, annual (vacation) and sick leave and will be
covered under the University of the District of Columbia' s
retirement plan (TIAA).
Equal Opportunity Employer:
The District of Columbia
Government is an Equal Opportunity Employer. All qualified
candidates will receive consideration without regard to race,
color, religion, national origin, sex, age, marital status,
personal appearance, sexual orientation, family responsibilities,
matriculation, physical handicap, or political affiliation.
Notice of Non-Discrimination:
In accordance with the D.C.
Human Rights Act of 1977, as amended, D.C. Official Code, Section
2-1401.01 et. seq., (Act) the University of the District of
Columbia does not discriminate on the basis of actual or perceived
actual race, color, religion, national origin, sex, age,
disability, sexual orientation, gender identity or expression,
family responsibilities, matriculation, political affiliation,
marital status, personal appearance, genetic information, familial
status, source of income, status as a victim of an intra family
offense, place of residence or business, or status as a covered
veteran, as provided for and to the extent required by District and
Federal statutes and regulations. Sexual harassment is a form of
sex discrimination which is also prohibited by the Act. In
addition, harassment based on any of the above protected categories
is prohibited by the Act. Discrimination in violation of the Act
will not be tolerated. Violators will be subject to disciplinary
Applicants claiming veterans preference
must submit official proof at the time of application.
At this time, the University of the
District of Columbia does not provide sponsorship for visas (e.g.
H-1B). This position is also ineligible for Optional Practical
A person applying for a position who
is a bona fide District resident at the time of application for the
position, may be awarded a 10-point residency preference over
non-District applicants, unless the person declines the preference
points. If selected, the person shall be required to present no
less than 8 proofs of bona fide District residency on or before the
effective date of the appointment and maintain such residency for 7
consecutive years from the effective date of the appointment.
Failure to maintain bona fide District residency for the 7-year
period will result in forfeiture of employment.
Pursuant to the requirements of the
Drug-Free Workplace Act of 1988, the individual selected to fill
this position will, as a condition of employment, be required to
notify his/her immediate supervisor, in writing, not later than
five (5) days after conviction of any criminal drug statute
occurring in the workplace.
Employment with the University of
the District of Columbia is contingent upon a satisfactory
background investigation. The determination of a 'satisfactory
background investigation' is made at the sole discretion of the
University of the District of Columbia. The University may refuse
to hire a finalist, rescind an offer of employment to a finalist or
review and may terminate the employment of a current employee based
on the results of a background investigation.
Disposition of Resume:
Resumes received outside the area of
consideration and/or after the closing date will not be given
consideration. You must resubmit your resume to receive
consideration for any subsequent advertised position vacancies. For
the purpose of employment, resumes are not considered job
applications. Therefore, if selected for employment a UDC
application will be required.
Official Job Offers are made by the University
of the District of Columbia, Office of Talent Management
All inquiries related to employment and
job applications should be directed to UDC Office of Talent
Management at (202) 274-5380.
The University of the District of Columbia is an Equal
Opportunity/Affirmative Action institution. Minorities, women,
veterans and persons with disabilities are encouraged to apply. For
a full version of the University’s EO Policy Statement, please