Enterprise Infrastructure Lead

University of the District of Columbia
District of Columbia, United States
Salary Not Specified
Posted Date
Dec 27, 2021

Number of Vacancies: 1

Area of Consideration: Open To The Public

Position Status: Full-Time, Regular

Pay Plan, Series & Grade: DS0058/ 2A

Salary Range: $111,768- $134,333

Closing Date: Open Until Filled

Location: 4200 Connecticut Ave NW, Washington, DC 20008

Brief Description of Duties

The Enterprise Infrastructure Lead is responsible for collaborating in the development and maintenance of the information technology infrastructure at the University and for coordinating with the supporting service provisions by external third parties. The Incumbent provides guidance, coordination, and support of all network related services for the University community. The Incumbent works under the direct supervision of the Enterprise Infrastructure Director with general oversight provided by the Vice President of Information Technology. In addition, the Incumbent works closely with other managers and staff in the Office of Information technology (OIT), as well as other leaders throughout the University, to advance program goals and achieve strategic outcomes.

Essential Duties and Responsibilities
  • Collaborates on the development of ISM procedures, standards, and controls for system administration, operation, and overall performance improvement.
  • Manages system administration and projects related to the network operations system.
  • Manages and provides overall tier 3 support to the University ecosystem.
  • Works with management to plan and/or coordinate internal and external resources to achieve various project goals.
  • Maintains servers, routers, switches, wireless devices and other hardware and associated software to support the normal business requirements and standards as well as during extensive periods of growth and change.
  • Monitors systems performance and reports and identifies and resolves issues.
  • Coordinates and supervises tier 3 service technicians to support ISM systems.
  • Participates in the identification, installation, and deployment of new software applications.
  • Implements hardware upgrades and manages change control.
  • Maintains inventory of networking and data center related equipment.
  • Recommend technological improvements or enhancements that will contribute to increased efficiency.
  • Works closely with management to determine and facilitate technology initiatives.
  • Manages assigned internal ISM support staff sets up performance standards, evaluates performance, helps with corrective measures, takes action regarding unsatisfactory performance, and assists with the continuous professional development of assigned staff.
  • Participates in the selection and management of necessary technology (equipment, systems, and applications), vendors, consultants, etc.
  • Manage and execute change in the global environment to ensure continued operations and stability, including maintenance to the environment after hours as needed.
  • Ensure timely patching and upgrades for all infrastructure components.
  • Operate and test BCP/DR plan for infrastructure components.
  • Maintain up-to-date infrastructure documentation and operational runbooks.
  • Measure and maintain KPI's to evidence the operating state of the infrastructure.
  • Provides a variety of related duties as assigned.
  • Serves as Contract Administrator and manages vendor relationships.
  • Manages consultants, contractors and student workers.
Minimum Job Requirements
  • Bachelors’ Degree in Computer Science or related field and/or commensurate experience working in similar positions.
  • At least 10 years of direct experience in IT infrastructure, network engineering and/or tier 3 technical support.
  • Microsoft Certified IT Professional Certification.
Required Competencies
  • Ability to advise policy making official within the University on system design, techniques and the development of long-range forecasts.
  • Demonstrated experience with supervising network support services.
  • Technical background of Operating systems, Storage, Server Hardware, Networking infrastructure and data centers.
  • Oversight of the telecommunications and communications infrastructure. This includes wired (PBX and VOIP) and cellular/mobile communications.
  • Working technical knowledge of Server operating systems, Microsoft Server (all current versions) and Azure SaaS, PaaS, IaaS.
  • Working technical knowledge of current systems software, protocols, and standard, including Active Directory, Azure Active Directory, DNS, and DHCP.
  • Networking and Security -- Cisco switches, routers and firewall management. Cisco Networking - Enterprise configuration.
  • IT Operation background – Data Centers, NOC, Logistics.
Information to Applicant

Collective Bargai ning Unit (Union): This position is not part of the collective bargaining unit.

Employment Benefits: Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will be covered under the University of the District of Columbia' s retirement plan (TIAA).

Equal Opportunity Employer: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

Notice of Non-Discrimination: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the University of the District of Columbia does not discriminate on the basis of actual or perceived actual race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, marital status, personal appearance, genetic information, familial status, source of income, status as a victim of an intra family offense, place of residence or business, or status as a covered veteran, as provided for and to the extent required by District and Federal statutes and regulations. Sexual harassment is a form of sex discrimination which is also prohibited by the Act. In addition, harassment based on any of the above protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.

Veterans Preference: Applicants claiming veterans preference must submit official proof at the time of application.

Visa Sponsorship: At this time, the University of the District of Columbia does not provide sponsorship for visas (e.g. H-1B). This position is also ineligible for Optional Practical Training (OPT).

Residency Preference: A person applying for a position who is a bona fide District resident at the time of application for the position, may be awarded a 10-point residency preference over non-District applicants, unless the person declines the preference points. If selected, the person shall be required to present no less than 8 proofs of bona fide District residency on or before the effective date of the appointment and maintain such residency for 7 consecutive years from the effective date of the appointment. Failure to maintain bona fide District residency for the 7-year period will result in forfeiture of employment.

Drug-Free Workplace: Pursuant to the requirements of the Drug-Free Workplace Act of 1988, the individual selected to fill this position will, as a condition of employment, be required to notify his/her immediate supervisor, in writing, not later than five (5) days after conviction of any criminal drug statute occurring in the workplace.

Background Investigation: Employment with the University of the District of Columbia is contingent upon a satisfactory background investigation. The determination of a 'satisfactory background investigation' is made at the sole discretion of the University of the District of Columbia. The University may refuse to hire a finalist, rescind an offer of employment to a finalist or review and may terminate the employment of a current employee based on the results of a background investigation.

Disposition of Resume: Resumes received outside the area of consideration and/or after the closing date will not be given consideration. You must resubmit your resume to receive consideration for any subsequent advertised position vacancies. For the purpose of employment, resumes are not considered job applications. Therefore, if selected for employment a UDC application will be required.

Job Offers: Official Job Offers are made by the University of the District of Columbia, Office of Talent Management only.

Contact Information: All inquiries related to employment and job applications should be directed to UDC Office of Talent Management at (202) 274-5380.

The University of the District of Columbia is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. For a full version of the University’s EO Policy Statement, please visit: https://www.udc.edu/human-resources/equal-opportunity/ .

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