Employee Services Specialist 2 - (STA008917)

Primary point of contact in Human Resources providing both routine and complex assistance on Human Resources matters. Coordinates and administers the processing of personnel/payroll/benefits/FML/Training/Staff Scholarship related information and inquiries for all employees.

1. Responsible for the resolution of more complex issues regarding university policies and business procedures.
2. Responsible for onboarding process of new employees including I9's both domestic and foreign nationals, direct deposit, benefit options and scanning for payroll system.
3. Interrupts and reviews benefits inquiries from employees and assist with access to ERS, passwords, error requests and navigation system.
4. Responsible for the initial dissemination of FML information, collection of documents, coordination of packets, analysis and approval of forms, email notification and tracking.
5. Analyzes data in PeopleSoft HRMS including leave balance, hours, W-2 and W-4, electronic time and labor system, and reports results to employees who need assistance with their payroll information.
6. Assist with training inquiries, enrollment, verification of completion and other related tasks.
7. Responsible for requests and data input or guidance for updated name and marriage status, termination check list, applications for employment, SSN update, update or verification of benefits.
8. Responsible for general university information and direction, access and password assistance for PeopleSoft, navigation with PS or ERS and other general assistance issues.
9. May assist in the development of procedures and training for the Employee Services team.
10. May assist with the coordination of special project assignments including Staff Tuition Scholarships, Work/Life Balance and Wellness Programs, Staff Awards and activities. Performs other job-related duties as assigned.

EEO/AA

Qualifications :

Bachelors and 3 years experience

Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline;or the basic knowledge of more than one professional disciplines. Knowledge of the discipline is normally obtained through a formal, directly job-related, 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed.Requires a minimum of three (3) years of directly job-related experience.