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Starfish Software Coordinator and Retention Analyst

Colorado State University Pueblo
Colorado, United States
$45,000.00 - $52,000.00
Posted Date
Dec 23, 2021

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Position Type
Administrative, Business & Administrative Affairs, Technology Administration/Other, Student Affairs, Admissions, Enrollment, Retention & Registrar
Employment Level
Employment Type
Full Time
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Institutional Research and Analysis serves as the official source of institutional information. It is the mission of this office to define, collect, analyze, maintain and disseminate official institutional data. Annual surveys are also administered to students and analyzed by this office. Survey and official record data are used to make policy and management decisions for campus academic units, administrative units, and students.

This unit provides official institutional information to both internal and external constituents for the purposes of describing, documenting, and publishing institutional information and measures of effectiveness.

Description of Job

The Student Retention Software Coordinator and Analyst facilitates and supports the ongoing usage of a university-wide student success/retention support software (Starfish). Starfish is a key component in CSU Pueblo’s retention strategy and in meeting the Colorado degree completion initiative.

The Student Retention Software Coordinator and Analyst acts university-wide to coordinate training, daily operations, functional development and testing, internal and external communications, data analysis and marketing for Starfish. The position also serves as back-up analyst and support for University-wide student retention and success programming including the Title V grant implementation.

This position has the potential for a flexible work arrangement once training is complete.
Primary Duties
Supports Operation of Retention/Advising software

  • Coordinates all functional system-related activities including system set up, maintenance, upgrades, functional development and testing, in coordination with Informational Technology.
  • Provides end user support by monitoring and replying to internal and external communications (e.g. Starfish email, EAB Compass).
  • Coordinates with university Provost’s Office, the Office of the Registrar, Institutional Research and EAB for system support.
  • Collaborates with Pack Center director and Academic Advising Council to better understand system use and areas for improvement and integration.
  • Works with Provost’s Office to support implementation of current initiatives (e.g., early and midterm performance surveys) and the development and implementation of new initiatives.
  • Implements data analytics capacity, in collaboration with IR Director for retention.
  • Attends annual conference and trainings, as budget allows.

Maintains Retention/Advising software

  • Leads system enhancements, technical troubleshooting.
  • Monitors utilization of software by students, faculty and staff.
  • Monitors and modifies roles, permissions and assignments in Starfish.
  • Leads individual and group trainings for all users.
  • Collaborates to create and maintain training materials and shared user documents.
  • Contributes to a pleasant work environment and maintains a professional demeanor.
  • Regularly collaborates with co-workers, campus partners and supervisor in an effort to successfully achieve department and university goals.
  • Maintains confidentiality of student records.

Supports university-wide assessment of student retention

  • Works with supervisor to effectively measure progress toward goals and objectives, collect and assess data, and utilize results for continuous improvement of retention initiatives.
  • Provides timely updates, progress reports, and summary statements to supervisor.
  • Provides reporting and data needs for Title V grant implementation and Annual Performance Reports.

Markets and promotes use of Retention/Advising software

  • Partners with campus units to increase the visibility and participation in Starfish by students, faculty/course instructors, and staff.
  • Collaborates in marketing and communication campaigns for Starfish and student success.

 Ancillary Duties

  • Serves on various university committees and performs other duties assigned.


Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications

  • Bachelor's degree from a regionally accredited college or university
  • Ability to work in a fast-paced environment
  • Proficient computer skills, including Microsoft Word, PowerPoint, and Excel
  • Strong written and oral communication skills
  • Demonstrated experience compiling and analyzing data
  • Demonstrated ability to work successfully with a diverse group of people
  • Demonstrated experience presenting information to individuals and groups

Preferred Qualifications

  • Master’s degree from a regionally accredited college or university
  • Experience with Starfish or other retention/advising software
  • Experience in project management
  • Experience developing training materials and delivering training
  • Experience providing academic advising in a higher education setting
  • Two (2) years of demonstrated experience in a higher education setting (academic advising, communications, data analysis, student services, student affairs, student support and/or student retention efforts)


Supplemental Information

All interested candidates must apply through the on-line application system. No other format of application materials will be accepted.

Applicants must attach the following documents, in order to be considered for this position: 

  1. a letter of intent (cover letter);
  2. a current resume or CV;
  3. unofficial or official transcripts showing degree conferred; and
  4. three professional references with contact information to the on-line application.

Applications submitted without the required attachments above will be considered incomplete and will not move forward in the selection process. Once submitted, applicants will not be able to make changes or add information to their application packet, with the exception of their personal contact and demographic information.

Early submission of application materials is encouraged. Screening of application materials will begin immediately and continue until the position is filled, though all applications received by 4 p.m. (MST) on Thursday, January 13th, 2022 will be given full consideration.

About Colorado State University Pueblo
Colorado State University Pueblo is a comprehensive state university with an enrollment of 4,000 students. CSU Pueblo provides relevant professional coursework and superior instruction with a small student-to-faculty ratio for an ever-changing global economy.  Students can choose from 35 undergraduate programs with 81 fields of study in the College of Science, Technology, Engineering and Mathematics; the Hasan School of Business; the College of Humanities, Arts and Social Sciences; and the College of Health, Education, and Nursing; and 13 graduate programs.
CSU Pueblo is dedicated to interdisciplinary learning and entrepreneurship that elevates our people and our community, creates educational opportunities, fosters unique collaborations, and supports inclusion, access, and affordability as a gateway to the world. CSU Pueblo is equally committed to serving the diverse population of the region; this emphasis is reflected in the demographic characteristics of the student body. Because more than 25 percent of our students are Hispanic, the Federal Government has designated CSU Pueblo a Hispanic Serving Institution.  Besides reflecting our commitment to serve this critically important and rapidly growing segment of the student population, that designation also allows the University to compete for certain federal grant funds to support its ability to better serve all students.  
Among its unique features, CSU Pueblo is one of seven schools in the nation to offer a degree in mechatronics, which combines electrical and mechanical engineering. The Hasan School of Business ranks among the top 15 percent of all business schools internationally with graduate and undergraduate programs in business administration accredited by the AACSB International Board of Directors. The College of STEM houses an undergraduate engineering program that was ranked in the nation's top 100 by U.S. News and World Report.  CSU Pueblo has an ever-changing campus landscape that features a newly renovated Library, a new general academic classroom building, and a newly renovated and expanded student center.
At CSU Pueblo, Student Life offerings have increased significantly with the transition of the campus from a commuter environment to a more traditional collegiate experience.  Competing at the NCAA Division II level, CSU Pueblo is a member of the Rocky Mountain Athletic Conference and offers 22 varsity intercollegiate sports and also has active intramural and club sports teams that allow students to get involved in campus life.

Colorado State University Pueblo offers a comprehensive benefits package including:

  • Medical Insurance and Prescription Drugs 
  • Dental Insurance 
  • Vision Insurance 
  • Flexible Benefit Plan 
  • Basic Term Life Insurance 
  • Voluntary Term Life and AD&D Insurance 
  • Long-Term Disability Insurance 
  • Employee Assistance Plan (EAP) 
  • Travel Accident Insurance 
  • Voluntary Critical Illness and Accident Insurance 
  • Wellness Incentive Program
  • Annual & Sick Leave 
  • Retirement Plans
  • About Pueblo, Colorado  
    The city of Pueblo is a historically and culturally rich, diverse city of more than 100,000, located in the southern part of the state along the Arkansas River near the Wet Mountains and the majestic Sangre de Cristo range. Pueblo enjoys ideal year-round climate with four distinct mild seasons, crisp mountain air and 300+ days of sunshine per year. Pueblo attracts outdoor enthusiasts to a full slate of summer and winter recreational activities, encompassing water sports at Lake Pueblo, biking or running along Pueblo's beautiful river trail system, golfing, tennis, hiking or skiing in the mountains to the west.  The region is heavily agricultural, with large and small-scale farming and ranching, and a diverse mix of service, manufacturing, and technology industries.
    CSU Pueblo is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history (felony and misdemeanor), national sex offender search, and/or motor vehicle history. Candidates who are extended an offer of employment must submit to and pass a background check prior to beginning employment. Some positions depending on the job duties may be required to complete a DMV and/or credit check.
    The University reserves the right to check additional references, with prior notification given to the candidate.
     Note: The successful candidate must provide official transcripts of academic work completed and, under U.S. Citizenship and Immigration Services regulations, be able to submit evidence of the ability to accept work in the U.S. by the day employment begins.
    It is the policy of Colorado State University Pueblo to provide reasonable accommodations for employees and applicants with disabilities.  If you need accommodations, please contact the Office of Human Resources and Institutional Equity at (719) 549-2441 or

    In compliance with the Clery Act of 1990, the University's annual security report is available at: 
    Colorado State University Pueblo is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. Additionally, the University complies with all other relevant, federal, state, and local laws regarding employment practices.


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