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Auxiliary Services Technical Support Manager

Employer
Colorado State University Pueblo
Location
Colorado, United States
Salary
$47,000.00 - $50,000.00
Posted Date
Dec 23, 2021

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Position Type
Administrative, Business & Administrative Affairs, Technology Administration/Other, Auxiliary Services
Employment Level
Administrative
Employment Type
Full Time
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Auxiliary Services provides dining and vending services, rental space, housing and childcare facilities, coordination of conference arrangements, and management of the Occhiato Student Center, including the Colorado State University Pueblo bookstore. Serving both the university’s internal and external public, Auxiliary Services supports the university’s strategic planning goals and objectives in its general operation focus of excellence, intellectual and civic engagement, creative functions and environment, information access, campus life enhancement, and positive service.

Description of Job

This position exists to provide full-time direction, guidance and support of the information technology needs of Auxiliary Service units within the university's network environment. The position is responsible for the supervision and operation of the university network/internet connections and the computer system(s) in the campus residence halls and University Village at Walking Stick. The position is responsible for maintaining hardware and software of the digitized university ID system, understanding and operation of the Dining Services access and debit system (CBORD-PCS), Housing Management system (HMS), Auxiliary Services event management software (EMS), and other emerging/future technology applications that may be potentially deployed. The position shall develop and conduct seminars for the purpose of providing students and staff with understanding of the technology that is implemented. It requires a strong ability to communicate with the campus community, especially students, and to maintain a high level of confidentiality.


Primary Duties

  • Maintain the hardware and software of the university ID system, understand and operate technical software for access control, housing management, event scheduling, Bookstore sales and inventory, debit card sales, and future technology applications. Primary work performed in the Occhiato Student Center, Child Care Center, Residence Halls, and University Village at Walking Stick. Also provide support to the Information Technology Services (ITS) department for various requests in designated buildings on campus.
  • As the university's Residence Halls and University Village at Walking Stick technician, apply hardware and software, maintain continued service, and provide corrective action with necessary problem analysis, diagnosis, and resolution using industry and university ITS standard methods as they apply to hardware and software. Provide university computer desktop operational support to the Residence Halls and University Village at Walking Stick students. Hire, train, and supervise student staff.
  • As the Thunderwolf Recreation & Facilities technician, apply hardware and software, maintain continued service, and provide corrective action with necessary problem analysis, diagnosis, and resolution using industry and university ITS standard methods. Provide university computer desktop operational support.
  • Maintain and develop relationship with the Physical Plant to act as a backup technician for all CBORD card access issues across campus.
  • Provide support for all set-up and tear down of audio video and multimedia equipment for meetings, conferences, and events. Maintain surveillance system for those computer labs specified by the university administration.

Ancillary Duties

  • Develop and conduct seminars for the purpose of providing students and staff with the understanding of technology implemented. Provide assistance and operational support to Residence Hall residents to connect to the campus network, as needed.
  • Attend (ITS) staff meetings as requested, and ensure Auxiliary Services technology compliance with university ITS standards and network requirements.

 

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications

  • Bachelor's degree in Computer Information Systems
  • Strong interpersonal and communication skills; working knowledge of Windows, LAN and wireless networks  
  • Strong trouble-shooting skills for PCs and peripherals

Preferred Qualifications

  • Working knowledge of the CBORD systems, including PCS, HMS, and CS-Gold
  • Working knowledge of EMS, MBS, and Fusion software systems
  • Two years of technical support experience

 

Supplemental Information

All interested candidates must apply through the on-line application system. No other format of application materials will be accepted.

Applicants must attach the following documents, in order to be considered for this position: 

  1. a letter of intent (cover letter);
  2. a current resume or CV;
  3. unofficial or official transcripts showing degree conferred; and
  4. three professional references with contact information to the on-line application.

Applications submitted without the required attachments above or an application not completed in its entirety will be considered incomplete and will not move forward in the selection process. Once submitted, applicants will not be able to make changes or add information to their application packet, with the exception of their personal contact and demographic information.

Early submission of application materials is encouraged. Screening of application materials will begin immediately and continue until the position is filled, though all applications received by 4:00 p.m. (MST) on Thursday, January 13, 2022 will be given full consideration.

About Colorado State University Pueblo
Colorado State University Pueblo is a comprehensive state university with an enrollment of 4,000 students.  CSU Pueblo provides relevant professional coursework and superior instruction with a small student-to-faculty ratio for an ever-changing global economy. Students can choose from 35 undergraduate programs with 81 fields of study in the College of Science, Technology, Engineering and Mathematics; the Hasan School of Business; the College of Humanities, Arts and Social Sciences; and the College of Health, Education, and Nursing; and 13 graduate programs.
 
CSU Pueblo is dedicated to interdisciplinary learning and entrepreneurship that elevates our people and our community, creates educational opportunities, fosters unique collaborations, and supports inclusion, access, and affordability as a gateway to the world. CSU Pueblo is equally committed to serving the diverse population of the region; this emphasis is reflected in the demographic characteristics of the student body. Because more than 25 percent of our students are Hispanic, the Federal Government has designated CSU Pueblo a Hispanic Serving Institution.  Besides reflecting our commitment to serve this critically important and rapidly growing segment of the student population, that designation also allows the University to compete for certain federal grant funds to support its ability to better serve all students.  
 
Among its unique features, CSU Pueblo is one of seven schools in the nation to offer a degree in mechatronics, which combines electrical and mechanical engineering. The Hasan School of Business ranks among the top 15 percent of all business schools internationally with graduate and undergraduate programs in business administration accredited by the AACSB International Board of Directors. The College of STEM houses an undergraduate engineering program that was ranked in the nation's top 100 by U.S. News and World Report.  CSU Pueblo has an ever-changing campus landscape that features a newly renovated Library, a new general academic classroom building, and a newly renovated and expanded student center.
 
At CSU Pueblo, Student Life offerings have increased significantly with the transition of the campus from a commuter environment to a more traditional collegiate experience. Competing at the NCAA Division II level, CSU Pueblo is a member of the Rocky Mountain Athletic Conference and offers 22 varsity intercollegiate sports and also has active intramural and club sports teams that allow students to get involved in campus life.

Colorado State University Pueblo offers a comprehensive benefits package including:

  • Medical Insurance and Prescription Drugs 
  • Dental Insurance 
  • Vision Insurance 
  • Flexible Benefit Plan 
  • Basic Term Life Insurance 
  • Voluntary Term Life and AD&D Insurance 
  • Long-Term Disability Insurance 
  • Employee Assistance Plan (EAP) 
  • Travel Accident Insurance 
  • Voluntary Critical Illness and Accident Insurance 
  • Wellness Incentive Program
  • Annual & Sick Leave 
  • Retirement Plans
  • About Pueblo, Colorado 
    The city of Pueblo is a historically and culturally rich, diverse city of more than 100,000, located in the southern part of the state along the Arkansas River near the Wet Mountains and the majestic Sangre de Cristo range. Pueblo enjoys ideal year-round climate with four distinct mild seasons, crisp mountain air and 300+ days of sunshine per year. Pueblo attracts outdoor enthusiasts to a full slate of summer and winter recreational activities, encompassing water sports at Lake Pueblo, biking or running along Pueblo's beautiful river trail system, golfing, tennis, hiking or skiing in the mountains to the west.  The region is heavily agricultural, with large and small-scale farming and ranching, and a diverse mix of service, manufacturing, and technology industries.
     
    CSU Pueblo is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history (felony and misdemeanor), national sex offender search, and/or motor vehicle history. Candidates who are extended an offer of employment must submit to and pass a background check prior to beginning employment. Some positions depending on the job duties may be required to complete a DMV and/or credit check.
     
    The university reserves the right to check additional references, with prior notification given to the candidate.
     
    Note: The successful candidate must provide official transcripts of academic work completed and, under U.S. Citizenship and Immigration Services regulations, be able to submit evidence of the ability to accept work in the U.S. by the day employment begins.
     
    It is the policy of Colorado State University Pueblo to provide reasonable accommodations for employees and applicants with disabilities.  If you need accommodations, please contact the Office of Human Resources and Institutional Equity at (719) 549-2441 or 
    hr@csupueblo.edu.
     
    In compliance with the Clery Act of 1990, the University's annual security report is available at: https://www.csupueblo.edu/campus-safety. 
     
    Colorado State University Pueblo is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. Additionally, the University complies with all other relevant, federal, state, and local laws regarding employment practices.

     

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