Admissions CRM Processing and Technology Specialist

The university mission is to establish Colorado State University Pueblo as the people's university of the southwest United States by 2028.

To support the university mission, the Division of Enrollment Management, Communication, and Student Affairs will work creatively and diligently to attain optimal enrollments, enhance student development and success, and support the academic units and overall mission of the institution with the purpose of ensuring seamless systems and positive experiences for our students.

The Office of Admissions at Colorado State University Pueblo will support the university mission and enrollment goals by providing intentional, professional, and attentive service to facilitate recruitment and admission, with the purpose of attaining students from diverse backgrounds who are well-suited to the university.

Description of Job

The CRM Processing and Technology Specialist oversees the day-to-day operations of the Admissions CRM (Technolutions Slate) as they relate to processing applications to CSU Pueblo. This position also assists with other functions related to the management of the CRM as needed.

Primary Duties
Builds and maintains components of Slate CRM system related to application processing, including:

• Develops and updates fields, prompts, interactions;
• Develops and updates application processes, materials, and checklists;
• Develops and updates application review processes, reader forms, and online admission procedures;
• Manages external and internal portals and makes updates to content;
• Writes and manages audit queries for operations and processing to maintain the integrity of data sent to the SIS (Ellucian Banner);
• Creates and manages forms;
• Assists (as needed) in the creation, testing, sending, and tracking of automated admissions digital and email communications;
• Assists with maintaining quality assurance and control, including merging duplicate records, adding new prompts/fields/activities/interactions, managing annual cycle preparation, etc.
• Documents technical processes;
• Creates and manages workflows for system and data maintenance;
• Works with others on campus and at CSU in Fort Collins to ensure import and export processes related to application files flow smoothly between Slate and Banner.

Assists with system troubleshooting, system maintenance, and technical collaborations with colleagues in and outside of the Office of Admissions, including:

• Builds and maintains forms; 
• Builds and maintains reports and queries; 
• Works with appropriate campus personnel to resolve issues with data and individual student records as needed; 
• Collaborates with Business Financial Services office to manage Stripe payments and refunds, as needed; 
• Serves as a liaison between the technical staff and end-user staff; 
• Submits tickets on behalf of end users, and requests focus calls from Slate. 

Serves as a back-up to provide assistance for other CRM-related processes, including:

• Completes data uploads of inquiries of prospective students from vendors, events and counselor travel 
• Maintains the admissions CRM, including views, reports, dashboards, portals, and all other entities. 
• Manages user access and adds new population groups as needed; 
• Develops and updates user roles and custom permissions for staff and faculty; 
• Provides training for Slate and other admissions-related technology; 
• Creates, tests, sends, and tracks automated admissions digital and email communications. 

Assists with the creation and editing (as needed) of standard operating procedures related to application processing.

May serve on university committees. Other duties and special projects as assigned.

 

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications 

• Bachelor's degree from a regionally accredited college or university 
• Demonstrated capacity for independent work and problem solving 
• Demonstrated ability to multi-task, prioritize, pay close attention to detail, and follow up in a timely manner 
• Demonstrated excellent technical writing and communication skills, with specific skills in creating step by step instructions for technical activities 
• One year of experience working with a CRM 
• Willing and able to work evenings and weekends as needed 

Preferred Qualifications

• Bilingual in English and Spanish 
• Demonstrated ability working with relational databases, and interpreting, analyzing and reporting data 
• Demonstrated ability to trouble shoot and problem solve in a technical environment
• Experience working with Technolutions Slate CRM 
• Experience working with Ellucian Banner  

This is a grant-funded position contingent on budgetary approvals and annual renewal of system funding through Vision 2028 grants. 

Supplemental Information

All interested candidates must apply through the on-line application system. No other format of application materials will be accepted.

Applicants must attach the following documents, in order to be considered for this position: 

1. a letter of intent (cover letter);
2. a current resume or CV;
3. unofficial or official transcripts showing degree conferred; and
4. three professional references with contact information to the on-line application.

Applications submitted without the required attachments above or an application not completed in its entirety will be considered incomplete and will not move forward in the selection process. Once submitted, applicants will not be able to make changes or add information to their application packet, with the exception of their personal contact and demographic information.

Early submission of application materials is encouraged. Screening of application materials will begin immediately and continue until the position is filled, though all applications received by 4:00 p.m. (MST) on Thursday, January 13th, 2022 will be given full consideration.

About Colorado State University Pueblo
Colorado State University Pueblo is a comprehensive state university with an enrollment of 4,000 students.  CSU Pueblo provides relevant professional coursework and superior instruction with a small student-to-faculty ratio for an ever-changing global economy.  Students can choose from 35 undergraduate programs with 81 fields of study in the College of Science, Technology, Engineering and Mathematics; the Hasan School of Business; the College of Humanities, Arts and Social Sciences; and the College of Health, Education, and Nursing; and 13 graduate programs.
 
 CSU Pueblo is dedicated to interdisciplinary learning and entrepreneurship that elevates our people and our community, creates educational opportunities, fosters unique collaborations, and supports inclusion, access, and affordability as a gateway to the world. CSU Pueblo is equally committed to serving the diverse population of the region; this emphasis is reflected in the demographic characteristics of the student body. Because more than 25 percent of our students are Hispanic, the Federal Government has designated CSU Pueblo a Hispanic Serving Institution.  Besides reflecting our commitment to serve this critically important and rapidly growing segment of the student population, that designation also allows the University to compete for certain federal grant funds to support its ability to better serve all students.  
 
 Among its unique features, CSU Pueblo is one of seven schools in the nation to offer a degree in mechatronics, which combines electrical and mechanical engineering. The Hasan School of Business ranks among the top 15 percent of all business schools internationally with graduate and undergraduate programs in business administration accredited by the AACSB International Board of Directors. The College of STEM houses an undergraduate engineering program that was ranked in the nation's top 100 by U.S. News and World Report.  CSU Pueblo has an ever-changing campus landscape that features a newly renovated Library, a new general academic classroom building, and a newly renovated and expanded student center.
 
 At CSU Pueblo, Student Life offerings have increased significantly with the transition of the campus from a commuter environment to a more traditional collegiate experience.  Competing at the NCAA Division II level, CSU Pueblo is a member of the Rocky Mountain Athletic Conference and offers 22 varsity intercollegiate sports and also has active intramural and club sports teams that allow students to get involved in campus life.

Colorado State University Pueblo offers a comprehensive benefits package including:

 About Pueblo, Colorado 
 
 The city of Pueblo is a historically and culturally rich, diverse city of more than 100,000, located in the southern part of the state along the Arkansas River near the Wet Mountains and the majestic Sangre de Cristo range. Pueblo enjoys ideal year-round climate with four distinct mild seasons, crisp mountain air and 300+ days of sunshine per year. Pueblo attracts outdoor enthusiasts to a full slate of summer and winter recreational activities, encompassing water sports at Lake Pueblo, biking or running along Pueblo's beautiful river trail system, golfing, tennis, hiking or skiing in the mountains to the west.  The region is heavily agricultural, with large and small-scale farming and ranching, and a diverse mix of service, manufacturing, and technology industries.
 
 CSU Pueblo is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history (felony and misdemeanor), national sex offender search, and/or motor vehicle history. Candidates who are extended an offer of employment must submit to and pass a background check prior to beginning employment. Some positions depending on the job duties may be required to complete a DMV and/or credit check.
 
 The University reserves the right to check additional references, with prior notification given to the candidate.
 
 Note: The successful candidate must provide official transcripts of academic work completed and, under U.S. Citizenship and Immigration Services regulations, be able to submit evidence of the ability to accept work in the U.S. by the day employment begins.
 
 It is the policy of Colorado State University Pueblo to provide reasonable accommodations for employees and applicants with disabilities.  If you need accommodations, please contact the Office of Human Resources and Institutional Equity at (719) 549-2441 or hr@csupueblo.edu.
 
 In compliance with the Clery Act of 1990, the University's annual security report is available at: https://www.csupueblo.edu/campus-safety. 
 
 Colorado State University Pueblo is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. Additionally, the University complies with all other relevant, federal, state, and local laws regarding employment practices.