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IT Service Point Assistant - Neilson

Smith College
Massachusetts, United States
Salary Not Specified
Posted Date
Dec 22, 2021

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Position Type
Administrative, Academic Affairs, Librarians & Library Administration, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other
Employment Type
Part Time
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If you have any questions about the position or our application process, reach out to us at .

Information Technology Services Job Description

This position is to be part-time, casual worker employed by Smith College

The ITS Service Point Assistant provides technical services and support at the Central Service Point at Neilson Library. The person in this role will have the following responsibilities:
  • Provide supportive guidance to student staff on duty. Guidance would regularly include ensuring operating procedures are followed, advising on loan equipment (media and computer equipment), and assisting with library printing and public computer checks and issues. Job performance should be a positive model to the students.

  • Provide media support on the equipment loaned out to library patrons, in partnership with the IT manager, media producers and student staff on duty.

  • Assist with inventory of existing equipment and adding new equipment to circulation.

  • Respond to support requests submitted by Smith community users via the Digital Support ticketing system.

  • Collaborate with the CSP manager and the rest of the User Support team on projects as part of continual improvement of the IT support operations at the CSP.

  • Work cooperatively with the library staff on duty at the CSP.

  • Be seen as a valuable IT liaison between the libraries and IT teams located in other offices across campus.

  • Excellent computer and customer service skills and attention to detail.

  • Strong communication skills, both written and verbal

  • Demonstrated ability to partner with diverse teams throughout an organization and to work effectively with end users of varying technical knowledge to deliver solutions

  • Strong aptitude to learn new technologies quickly, including digital media equipment.

  • Ability to perform basic troubleshooting skills and to use good judgment when to escalate to other service teams, providing relevant data gathered.

  • Familiarity with service ticketing systems is a plus

All successful ITS staff are known for effectively applied expertise, thoughtful attention to detail, timely and appropriately calibrated follow-up, proactive and constructive problem-solving, openness to new approaches, and for building effective partnerships and trust within ITS, across the College and (where relevant) with external partners.

Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position . Be sure you have provided all attachments before submitting your application. You will NOT be able to attach additional files after you have hit the Submit button.

Review of applications will begin

January 3, 2022

Compensation Grade:

Grade X Non-exempt

Position Type:

Fixed Term

About Smith College

Located in Northampton, MA, Smith College is one of the largest women’s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.

Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at .

Diversity and a culture of inclusion among students, staff, faculty, and administration are crucial to the mission and values of Smith College. We are an Affirmative Action/Equal Opportunity employer and do not discriminate on the basis of race, gender, age, color, religions, national origin, disability, sexual orientation, gender identity and expression or veteran status in the recruitment and employment of faculty and staff, and the operation of any of its programs and activities, as specified by all applicable laws and regulations. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

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