User Services Consultant - Law

User Services Consultant - Law

Posting Number: R0003974
Location: Salem Campus

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Position Summary:
The User Services Consultant for the College of Law is responsible for (a) providing technical support and assistance to faculty, staff, student employees, and students throughout the College, (b) providing support for academic programming involving legal technology, including both hardware and software, within the College of Law, (c) providing strategic thinking and planning support to the College of Law and its administration in order to ensure that the technology infrastructure within the College supports its broader educational mission, and (d) providing assistance as needed to other components of the WITS team in order to accomplish broader University technology goals.

The position requires both management of day-to-day operational tasks and community technology needs while also considering assisting with the planning of how to address current and future needs of the College of Law. The incumbent will work collaboratively with Faculty, Staff and Students across the Law School and with IT and business colleagues across the University to pursue Law School objectives to ensure that the Law School capitalizes on University investments and provides the best solutions for the community. The person in this role works independently and, when necessary, as a team member on a wide variety of projects that have a distinct impact upon the operation of the College of Law and, when appropriate, other parts of the university. The position involves a significant level of contact with students, faculty and staff as well as with individuals and organizations outside of the University. The employee may be required to travel locally and nationally to attend conferences and training sessions.

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

JOB DESCRIPTION

• Serves as the initial point of contact for the College of Law faculty, staff, students and student groups with questions regarding computing and network equipment, software and the implementation of technology. Researches and recommends solutions as necessary.
  
• Coordinates technology support and provision of technology-related services for the College of Law including, but not limited to the network, computing devices and peripheral equipment, the College's web presence, administrative information systems and audio-visual equipment, and examination software. This support includes work with the faculty, staff, and students within the Clinical Law program, which involves specialized needs such as maintenance of student labs and Clinic Practice Management software.
  
• Interacts with additional WITS staff in order to help meet College of Law needs, as well as to provide assistance and support with wider University WITS needs as available.
  
• Confers with the College of Law administration (including the deans, library director, and faculty committees) on a regular basis regarding priorities for technology within the College of Law for both long-and short-term implementation, involving other WITS staff as appropriate.
  
• Develops familiarity as necessary with the role of technology in legal education, law libraries, and law practice management in order to support technological development and strategic planning for technology-based improvements within the College of Law.
  
• Oversees the operation of technology infrastructure within the College of Law for which WITS is responsible.
  
• Serves as a member of the WITS User Services group. Participates in meetings of the User Services group and contributes to finding solutions to technology problems pertinent to all segments of the University community.
  
• Helps prepare and disseminate information, e.g. documentation, handouts, newsletters, and web pages regarding WITS services.
  
• Conducts training sessions on topics of particular expertise and works with individuals or small groups as necessary to support use of technology.
  
• Supports other members of the WITS User Services groups as needed.
  
• Continually seeks opportunities to proactively improve the computing environment at the College of Law and Willamette University.
  

MINIMUM QUALIFICATIONS

• Any combination of education, training or experience that provides the knowledge, skills and abilities required to perform the essential functions of the position. A bachelor's degree is highly recommended; one in a field related to one or more of the above departments is highly desirable.
  
• Minimum of two years of experience working user services in a networked computing environment or equivalent.
  
• Demonstrated experience creating user documentation.
  
• Demonstrated knowledge and experience in:
  
  • Consulting with users on various software, hardware and network problems.
    
  • Operation and trouble-shooting of computers, tablets, smart-phones and other peripheral devices.
    
  • Support of Microsoft and Apple operating systems.
    
  • Supporting users with applications including but not limited to Microsoft Office, Google Suite, and Adobe Creative Cloud applications.
    
  • Creation and maintenance of web pages via a content management system.
    
• A proven customer service orientation with excellent interpersonal and communication skills.
  
• Willingness to work with a broad range of educational technologies and to remain current in the field.
  
• A proven ability to make technical issues understandable and an ability to match technical opportunities to University goals.
  
• Demonstrated commitment to working with diverse colleagues, students, and community members, and actively engaging in learning and practicing the principles of equity, inclusion, and diversity.
  

Preferred Qualifications

• A Bachelor's or Master's degree in a field of study related to the above listed departments.
  
• Experience supporting information technology in higher education.
  
• Experience in law practice technology and/ or legal education technology.
  
• Experience in development of instructional materials.
  
• Experience programming in one or more modern computer language(s) and relevant experience beyond the minimum requirement.
  

Salary: $23.82 per hour



Typical Work Schedule

Monday - Friday, 8am - 5pm

Benefits Eligible: Willamette offers a very attractive benefits package, including health and wellness, generous employer retirement contribution, tuition benefits for the entire family, and more. To view a summary of our benefits click here.

Applications will be reviewed on a rolling basis as received until the position is filled.

All University positions require that candidates submit to a criminal conviction record check prior to hire. Conviction does not automatically preclude candidates from being hired. Nature of conviction will be considered relative to the duties of the position.

You will need to upload the following two documents as part of your application materials in the "My Experience" section labeled Resume:

• Cover letter addressing the required/desired qualifications and presenting any other applicant characteristics which deserve emphasis
  
• Current Resume
  

​Incomplete applications will not be considered.


Apply online at https://willamette.wd1.myworkdayjobs.com/en-US/willametteuniversityjobs/job/Salem-Campus/User-Services-Consultant---Natural-and-Social-Sciences_R0003974

Believing that diversity contributes to academic excellence and to rich and rewarding communities, WU is committed to recruiting and retaining a diverse faculty, staff and student body. We seek candidates, particularly those from historically under-represented groups, whose work furthers diversity and who bring to campus varied experiences, perspectives and backgrounds. jeid-a19878eb66ec06448c5cdbef431e2dac