Lead CoLab Support Assistant

Posting Job Title

Lead CoLab Support Assistant

Department

Academic Affairs

Position Type

Part-time Temporary

Number of openings

2

Job Summary

The Lead CoLab Support Assistant serves as team lead to the CoLab Support Assistants, providing and ensuring backup support assistance to the Collaboration Center Support Specialists. Communicates organizational goals, safe practices and deadlines. Oversees and motivates team members. Leads CoLab Support Assistant team meetings, facilitates and tracks training and prepares team scheduling. Provides help to the Coordinator in the areas of hiring and training and keeps the Coordinator updated on team performance. Collaborates with the Coordinator on scheduling to ensure back-up events management support and technology tutoring staff coverage.

Serves as lead tech tutor providing basic support for JCCC student educational technology questions. Use support tools and documentation to assist in helping address student educational technology needs in the Collaboration Center. Other responsibilities may be assigned by the supervisor as needed.

Required Qualifications

· Strong problem-solving/troubleshooting skills
· Customer service skills
· Interpersonal skills
· Communication skills
· Knowledge and comfort with various technology tools
· Interest in and ability for learning and demonstrating technology
· Microsoft Office applications such as Word, Excel, and PowerPoint

Preferred Qualifications

· Video publishing and basic video editing
· WordPress or other website/blog tools
· Voice recording
· Knowledge and comfort with various technology tools
· Interest in and ability for learning and demonstrating technology Microsoft Office applications such as Word, Excel, and PowerPoint Video publishing and basic video editing
WordPress or other website/blog tools
Voice recording
· Familiarity or experience with some of the following software and tools: Canvas Learning Management System, MyJCCC navigation, Printing at JCCC, Microsoft Office applications such as Word, Excel and Power Point, Google Docs and other cloud storage.

Required application documents

Resume

Cover letter

Hours per Week

15

Work Hours/Days

Varies depending on department needs

Salary Grade Level

Level 1

Salary

$11.63-14.53 per hour

Location

Overland Park Main Campus

Disclosures

Every employee of the college is expected to treat all members of the college community with dignity and respect demonstrating professional, courteous and respectful behavior and engage in constructive conflict resolution, when needed.

In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

Johnson County Community College (JCCC) is an Equal Employment Opportunity Employer. JCCC provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email Hr@jccc.edu.

For a summary of all disclosures (Background check, Clery Act, ADA, EOE, etc.) refer to the links on our Career page.

Advertised: 06 Jan 2022 Central Standard Time
Applications close: 14 Jan 2022 Central Standard Time