ROAR Store Assistant Manager

The ROAR Store Assistant Manager supervises a support staff of student employees, completes weekly schedules to provide coverage for the store and for remote sales at events. The Manager contributes to the profitable operation of a retail store with an emphasis on efficient sourcing and selling of inventory, maintaining stock levels, and assisting with the web store updates and sales reporting. The Manager must maintain a high standard of merchandising, placement, store signage, and proper display techniques to create an inviting atmosphere for customers while protecting company assets. The Manager will demonstrate excellent customer service and team-oriented behaviors. The Manager will bring an up-beat and positive attitude, flexibility, and creative problem-solving skills to this role, and demonstrate effective leadership in a university campus environment. The Manager must be able to primarily work days, and evenings and weekends when required.

1) Maintains a high standard of customer service, merchandising, placement, store signage, and proper display techniques to create an inviting atmosphere for customers, while protecting company assets.

2) Contributes to the profitable operation of a retail store with emphasis on efficient sourcing and selling of inventory, maintaining stock levels, and assisting with the web store updates and sales reporting.

3) Supervises a support staff of student employees, completes weekly schedules to provide coverage for the store and for remote sales at events.

4) Attends meetings and participates in campus-wide activities as required.

5) Other duties as assigned.

Qualifications

Education: Bachelor's Degree Preferred Experience: At least 1 to 2 years of experience. A demonstrated ability and commitment towards diversity, equity, and inclusion. Specialized Training: The Assistant Manager must be very computer literate and able to learn new programs, able to use various social media platforms, proficient in Outlook, Excel, and Word, 10-key calculator, and possess excellent communication skills. Skills/Attributes

Customer Service:

• Exhibit a "customer first" orientation in providing exceptional service in all responsibilities and interactions demonstrating versatility in handling people and situations
• Adapt willingly and quickly to changing priorities, responsibilities, and students' (or other customers) needs and expectations; anticipate and identify students' (or other customers) needs
• Demonstrate an ability to facilitate transition and counsel students towards the realization of full educational potential
• Demonstrated ability to recognize, appreciate and serve culturally diverse populations, special needs, and others
• Available to rotate through multiple time frames of service operations
• Demonstrate an enthusiastic approach to duties and a commitment to liberal arts education

Teamwork:

• Collaborate well with others for a cohesive group
• Communicate, cooperate and collaborate well with others to achieve common office, department, or University goals
• Willingly assists in various responsibilities as appropriate within the department and other areas of the university as appropriate as required during high service demand times

Communication:

• Develop and nurture an effective, productive, and respectful rapport and working relationship with students, faculty and staff co-workers, and various campus and community constituencies maintaining an appropriate level of professionalism
• Demonstrate strong interpersonal and organizational skills, a sense of humor, flexibility, and creativity
• Demonstrate strong written, telephone, and electronic (email and internet) communication skills and strengths in public speaking (if applicable)
• Communicate information clearly and concisely and listen well to others

Attention to Detail:

• Maintain a high level of accuracy, consistently reviewing work to detect errors, oversights, or omissions

Initiative:

• Take immediate and independent action when necessary assuming initiative for creative problem solving
• Demonstrate creativity and high energy
• Accomplish tasks with follow through to completion

Technical:

• Must possess an aptitude for technological development and its implications for appropriate automation of office; proficient in Microsoft Office

Work Environment, Physical Demands:

• Multiple service hours; computer data input; multiple concurrent tasks with service interruptions; extensive customer contact; strict confidentiality; detailed work.

To apply, please upload a cover letter, resume, and contact information with three professional references via Paycom.

A review of resumes will begin immediately and continue until the position is filled.

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Mount St. Joseph University is an Equal Opportunity Employer