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Immigration & Student Success Manager

Community Colleges of Spokane
Washington, United States
Competitive Salary
Posted Date
Dec 20, 2021

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Position Type
Administrative, Academic Affairs, International Programs, Student Affairs, Minority & Multicultural Affairs
Employment Level
Employment Type
Full Time
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SALARY: $55,283.00 Annually
OPENING DATE: 12/20/21   CLOSING DATE: 01/10/22 04:00 PM  


Community Colleges of Spokane (CCS) District Equity Statement 
CCS believes that access to high-quality education in a safe and inclusive environment is the right of all individuals and imperative for the continued advancement of a strong democracy and workforce. We also believe higher education institutions have an obligation to work toward and demonstrate progress in ensuring equity amongst their students, faculty, and staff. Equity is grounded in the principle of fairness. In higher education, equity refers to ensuring that each student receives what they need to be successful through the intentional design of the college experience.

Please be aware that this recruitment closes at 4:00 p.m. PST. The application process will not be available after this time. To ensure consideration make sure your application is completed and submitted as soon as possible. Applications will only be accepted prior to 4:00 p.m. on the closing date.

The Community Colleges of Spokane is seeking a highly motivated and qualified individual for the position of Immigration & Student Success Manager in the Global Education Department. 


Reporting to the Provost, the Immigration & Student Success Manager is to provide international students, faculty and the community with quality services, and to ensure their success by overseeing, coordinating and developing special programs. These programs include but not limited to: Immigration Services, Homestay, International Peer Mentors, and Study Abroad. All these programs are essential to Community Colleges of Spokane’s (CCS) ability to host international students and its efforts to improving international student retention. 

This position assists the Assistant Dean of Global Education in managing different aspects of the Recruitment and International Student Support Services functions. The primary responsibilities of this position include: assisting, interpreting and ensuring CCS’s compliance with regulations set forth by the Department of Homeland Security pertaining to all international students, scholars, and faculty; serving as the Designated School Official (DSO) for the F-1 student program; acting as the liaison for the J-1 Visiting Exchange Program; counseling international students and scholars on immigration and cultural matters. 

In addition to the above-mentioned responsibilities, the position assists Global Education staff in various duties related to providing services to international students: orientation, general student advising, immigration and college policy consultation and other duties as assigned. The Manager works collaboratively with Immigration agencies, Northwest International Education Association (NIEA), CCS faculty, staff and administration, families in the Spokane area, the Social Security Office, the Washington State Patrol, and agents from overseas.



  • Manage and assist international programs offered at CCS to include but not limited to: Immigration Services, Homestay, International Peer Mentors, Admissions, and for ensuring the smooth operation of these programs and that these programs meet their respective goals; monitor productivity and quality of customer service; provide good financial stewardship. *
  • Serve as college liaison on the immigration issues of international students and scholars with the Student and Exchange Visitor Program (SEVP), U.S. Customs and Border Protection (CBP), U.S. Citizenship and Immigration Services (USCIS), Department of State (DOS), Immigration and Customs Enforcement (ICE), and a variety of international organizations and sponsoring agencies. *
    • Interpret and ensure CCS’s compliance with regulations set forth by the Department of Homeland Security pertaining to all international students, scholars, and faculty.
    • Serve as DSO for the F-1 student program and perform DSO duties on a regular basis.
    • Responsible for maintaining protocols and procedures that ensure college compliance with federal regulations pertaining to international students and scholars.
    • Act as the liaison for the J-1 SEVP.
    • Inform international students and scholars on immigration and cultural matters. 
    • Coordinate, evaluate, revise, and conduct International Student Orientation and various workshops to create continuous learning opportunities for international students in accordance with federal regulations for non-immigrant visa holders, national and local laws, college policies, and sponsorship requirements.
    • Maintain files of international students and scholars.
    • Provide international students information about college policies, procedures, programs, curriculum requirements, and support services. May monitor international students’ academic performance during the academic year and make recommendations if necessary, to ensure student success.
    • Serve as an advocate for international students within a student development framework.
    • Review estimates and approve expenditures following CCS’ ‘Delegation of Contracting Authority’ procedures ensuring fiscal responsibility of the budget/monies.
    • Maintain records used in administrative and business reports. Based on the information, analyze data to predict future trends and facilitate internal reviews ensuring the Global Education department and colleges are in compliance with federal, state and institutional regulations.
  • Supervise (train, schedule, evaluate, discipline and respond to grievances) classified, part-time hourly, and workstudy students. Adhere to classified contracts and all district rules and regulations ensuring efficient operations of international programs. *
  • Inform and educate staff about behavior and performance expectations, provide timely and accurate feedback regarding performance, and ensure performance and behavioral problems are corrected promptly and effectively. *
  • The Manager of Immigration & Student Services works collaboratively with Immigration agencies, NIEA, CCS faculty, staff and administration, families in the Spokane area, the Social Security Office, the Washington State Patrol, and agents from overseas. *
    • Facilitate special programs such as Homestay program and International Peer Mentoring program.
    • Provide support to J-1 Scholars and Assistant Professors/Fulbright Scholars in gaining: Social Security Card, Medical Insurance and approval by CCS Human Resources.
    • Assist in developing new international programs and initiatives ensuring Global Education’s long and short-term goals are met.
    • Assist in the development and implementation of a strategic international student recruitment plan using digital communications, social media, direct outreach, and partnerships with other educational and governmental agencies.
    • Assist in the implementation, documentation, and evaluation of measurable operational and learning outcomes for the Global Education Office and for the international students who are served.
    • Assist in developing and coordinating memorandums of understanding, articulation agreements, and collaboration agreements between CCS and international entities for the purposes of expanding international student enrollment.
    • Assist in obtaining grants for international enrollment initiatives.
    • Assist in CCS procedures for Global Education programs.
  • Model professional decorum and mutual respect in all personal interactions. *
  • Complies with district policy, procedures and directives, state and federal regulations, orders and statute and collective bargaining agreements. *
  • Support and advance the CCS strategic plan, and perform related duties as required. *
* Indicates this is an essential duty.  


  • Bachelor’s degree in International Relations, Education, Business Administration, Communications, or another closely related field from an accredited institution. Or an equivalent mix of education and experience that demonstrates the candidate meets all competency requirements for this position.
  • Significant experience working with diverse audiences, including students, staff, faculty, employers, alumni, and so forth.
  • Computer knowledge of and experience with Microsoft Office; experience using databases and publishing programs; experiences using online resources pertaining to global education and service learning. Ability to gather, sort and present data manually.
  • Proven leadership experience in the areas of global education, community engagement, employment abroad, immigration advising or related areas.
  • Knowledge of community college policies and procedures.
  • A high degree of cultural competence.
  • Demonstrated ability to handle multiple and sometimes competing priorities and provide excellent outcomes within required.
  • Ability to maintain a program through successful management.
  • Ability to decipher rules and regulations and create procedures in a team environment.
  • Excellent oral and written communication skills; experience giving presentations. 
  • Ability, commitment, and willingness to work in a team environment that is built on a mutual respect and professional appreciation for all members of the Global Education team.
  • Acceptance of the responsibility to promote the welfare and best interests of students at all times.
  • A demonstrable understanding and acceptance of the mission, values, goals and objectives of CCS.
  • The ability to perform assigned duties in a manner consistent with applicable laws, regulations and goals of the institution, and community and technical college system.
  • Demonstrated commitment to fostering and supporting a teaching, learning and working environment that honors diversity, equity and inclusion.
  • Master’s degree in International Relations, Education, Management, Business Administration, Communications, or another closely related field from an accredited institution.
  • Two (2) years’ experience with marketing, domestic or international recruiting, including print, online, and social media development; global education, engaged learning and high impact practices such as study abroad English as a second language, or working with international students. 
  • Two (2) or more years of experience working with diverse populations.
  • Five (5) or more years of experience in higher education.  
  • Applied knowledge of federal and state immigration requirements, up-to-date training in Student & Exchange Visitor Information System (SEVIS).
  • Fluency or proficiency in a language other than English (i.e. Mandarin, Arabic, Japanese).
  • Program management experience.


Total compensation is an estimate based upon adding the following amounts together:
  • Base compensation, plus
  • Current employer-paid health and related benefit contribution rates, plus
  • Median retirement fund contributions. 
The actual total will vary depending upon each employee's enrollment choices.

Person hired must be able to provide acceptable documentation of U.S. Citizenship or lawful authorization to work in the United States. This is an absolute condition of employment. An offer of employment will not carry with it any responsibility or obligation on the part of the District to sponsor an H1-B visa. In addition, the Community Colleges of Spokane maintains a drug-free work environment and prohibits all smoking in the college buildings and state-owned vehicles. Must be able to successfully work in and promote a multicultural work and education environment.  

Prior to a new hire, a background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Once an applicant is chosen for an interview, they are required to complete and submit a declaration regarding sexual misconduct and investigation per state law.

Per Governor Inslee’s Proclamation 21-14 (Download PDF reader), state employees must be fully vaccinated. For anyone starting employment after October 18, 2021, your vaccine status will be verified at New Hire Intake. Please reach out to if you need information on a medical accommodation or if you need information on a religious exemption.

  • Work is performed in a normal, temperature-controlled office environment.
  • Work is sedentary in nature.
  • Frequent use of computer and exposure to terminal screens.
  • Visual focus and strain.
  • Work involves constant interruptions and requirement to answer on demand questions by phone, in person, or electronically.
  • Frequent repetitive hand/wrist motions and finger manipulation.
  • Frequent oral and auditory communication with others.

  • Contract 12-month position.
  • Position is exempt from Fair Labor Standards Act (FLSA).
  • Proof of COVID-19 vaccination.
  • Requires local or regional travel. If using personal vehicle proof of driver's license and car insurance required.
  • Criminal background check required.


To qualify for consideration, applicants must meet required competencies and submit a complete application packet, which includes the following:
  • CCS online application.
  • Cover letter addressing your qualifications as applied to the responsibilities of this position. *
  • Comprehensive resume. *
  • Names, addresses, and telephone numbers of three professional references.*
  • College transcript(s) if applicable - unofficial/copies of transcripts are acceptable for initial application, official copies must be submitted upon acceptance of job offer.
NOTE:  All of the above are required to ensure your consideration for this position.  The item(s) marked with an asterisk are required attachments to your application prior to submission. If you require an accommodation during the application or interview process, please contact HR at
Community Colleges of Spokane does not discriminate in its programs, activities and employment on the basis of race, creed, color, religion, national or ethnic origin, age, sex, marital status, pregnancy, parental status or families with children, status as a mother breastfeeding her child, AIDS/HIV or hepatitis C, honorably discharged veteran status, sexual orientation, gender identity or expression, disability, use of trained guide dog or service animal by a person with disability, genetic information or any other legally protected category.  Please direct all inquiries regarding compliance with access, equal opportunity and/or grievances to the Chief Administration Officer, Community Colleges of Spokane, 501 N. Riverpoint Blvd., PO Box 6000, MS 1004, Spokane WA 99217-6000 or call 509-434-5037; WA Telecommunication Relay Services (TRS) 1-800-833-6384 or 7-1-1.
Native Land Acknowledgement
We are honored to acknowledge that the Community Colleges of Spokane, and our main campuses for Spokane Falls and Spokane Community College, are located on the traditional and sacred homelands of the Spokane Tribe. We also provide services in a region that includes the traditional and sacred homelands of the Confederated Tribes of the Colville Reservation and the Kalispel Tribe. The CCS Pullman Center operates on the WSU campus and is located on the ancestral homelands of the Palus people and on the ceded lands of the Nimíipuu (Nez Perce) Tribe.
We pay our respect to tribal elders both past and present as well as to all indigenous people today. This land holds their cultural DNA and we are honored and grateful to be here on their traditional lands. We give thanks to the legacy of the original people and their descendants and pledge to honor their stewardship and values.
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