Coordinator for Case Management and Administration

Job Description

Reporting to the Managing Director for Residential Well-being and Inclusion and the Dean of Students Office, the Coordinator for Case Management and Administration champions a welcoming, inclusive, and holistic experience for residential students that prioritizes student well-being and success.

With a focus on the Aspirations for Student Learning and the Principles of Community, the Coordinator for Case Management and Administration works closely with the Managing Director, Dean’s team, Housing Services, Student Conduct, and other Residential Well-being and university partners to support coordinated care and advocacy for students facing obstacles in their lives.

The Coordinator is responsible for fostering student well-being through the creation of a data-driven, inclusive, and team-based case-management plan to support individual students and the entire residential community. Through this plan, the Coordinator serves as a primary point of contact for identifying students who need support, including mental-health issues, relationship conflicts, social adjustment, financial needs, academic challenges, and family concerns, among others. In addition, the Coordinator triages issues; provides referrals; coordinates and communicates with partners; ensures follow-up; and maintains thorough, accurate, and timely documentation. The Coordinator also works closely with Care Team, the Bias Incident Response Team, Student Conduct, and Title IX to coordinate care and elevate issues and concerns, as needed. For more information regarding the Residential Well-being area, visit our website at https://hokiewellness.vt.edu/rwb.html

The Coordinator for Case Management and Administration serves on a strong interdisciplinary team of colleagues from across Student Affairs, which is convened regularly by the Managing Director for Residential Well-being and Inclusion to cultivate a rich experiential foundation for students’ success that offers a deep sense of community and belonging for every student. These colleagues include other Coordinators for Case Management and Administration, a Coordinator for ExperienceVT, a Coordinator for Well-being, an embedded counselor from Cook Counseling, and a faculty/staff coach. Working with this team and others, the Coordinator fosters a cohesive, holistic, and supportive residential experience.

The Coordinator also provides student support through mentoring, referral to resources, incident response, on-call duties, and other duties, as assigned.

The Coordinator for Case Management and Administration also supports administrative functions for Housing Services that support well-being in the residential environment. These include facilitating room changes, providing oversight for student arrivals and departures, monitoring environmental health and safety, etc.

Required Qualifications

The selected candidate must demonstrate a deep commitment to inclusive and diverse practices that recognize intersectionality and multiple identities in support of student well-being and development. A Bachelor’s degree in a related field is required. Experience advising and/or providing advocacy for students in a higher education environment and managing confidential and sensitive information with a high level of discretion is essential. The candidate should also demonstrate a positive outlook and the ability to work through obstacles, solve problems, maintain calm, and think outside the box in situations with a high degree of ambiguity. The ability to interpret and apply policies and procedures through a student-centered lens and to identify and address institutional barriers is essential.

The candidate should be team-oriented and demonstrate adaptability, initiative, and the ability to respond effectively to crises, including after hours. The candidate should also demonstrate a high degree of curiosity, optimism, and generosity when working with students and developing relationships with campus partners. In addition, the candidate should be well-organized and demonstrate the ability to manage multiple and competing priorities in a fast-paced environment. The candidate should also have strong oral, written, and interpersonal communication skills.

The candidate should demonstrate a growth mindset and embrace change as an opportunity for creativity, learning, and improvement. The candidate should have experience working with diverse populations of students in a complex, institutional setting and demonstrate a desire to promote diversity and inclusion and foster a safe, welcoming environment for students. The enthusiastic support of Student Affairs’ Aspirations for Student Learning; ExperienceVT; the mission of Virginia Tech, including Inclusive VT, Beyond Boundaries, and our land grant spirit are required.

Preferred Qualifications

Preferred qualifications include a master’s degree in a relevant field; knowledge of student-development theories and current issues facing college students; experience with strategic planning; and creativity in identifying, brainstorming, implementing, and evaluating unmet needs of underserved and underrepresented communities.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law. If you are an individual with a disability and desire accommodation please contact the hiring department.

Appointment Type

Regular

Review Date

3/16/2022

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Student Affairs:

Student Affairs’ Aspirations for Student Learning serve as a framework for our roles as educators as we work alongside students to encapsulate their learning into a strengths-based discovery of their talent so they may: commit to unwavering curiosity ; pursue self-understanding and integrity ; practice civility ; prepare for a life of courageous leadership ; and ultimately , embrace Ut Prosim as a way of life . We operationalize these aspirations through ExperienceVT whereby we work alongside undergraduate, graduate and professional students to create a customized plan for their experience designed to accomplish their individual goals. We measure our success by the success of our students. To that end, we will do whatever it takes to support the individual well-being and success of every student at Virginia Tech.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine college, Graduate School , and Honors College . The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Ennis McCrery at emcrery@vt.edu during regular business hours at least 10 business days prior to the event.

Advertised: December 17, 2021
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