Salesforce and Marketing Cloud Administrator (remote)

Pitt IT Enterprise Applications - Pennsylvania-Pittsburgh - (21009053)

The University of Pittsburgh's Information Technology department (Pitt IT) is seeking a Salesforce and Marketing Cloud Administrator for the Enterprise CRM team.

The incumbent is responsible for
- Supporting the enterprise-wide implementation of Marketing Cloud
- Acting as the subject matter expert on marketing automation responsible for maintenance and enhancements
- Participating in the iterative SDLC to include requirements gathering, design, code/configuration and testing
- Interfacing directly with customers, staff, IT colleagues, and other stakeholders to identify user requirements, assess available technologies, and recommend solution options
- Assessing design and objectives for the assigned project phases and recommending strategies and tactics to achieve business needs

Excellent Marketing Cloud skills, as well as communication and customer service skills, are required to be successful in this position.

On occasion, some evening and weekend work may be necessary depending on business load, project timeline requirements, or scheduled downtime changes. Unscheduled or urgent support outside of business hours may occur. The incumbent may be responsible for carrying an escalation cell phone on a rotating support schedule.

Combination of education, experience and/or industry certifications will be considered in lieu of education.

Minimum 3 years Marketing Automation Administration experience and strong knowledge of the Salesforce CRM platform including:
- Minimum of 1 year of campaign management experience using cloud technology (e.g., Salesforce Marketing Cloud, Marketo, Eloqua, Pardot) or on-premise technology (e.g., IBM, Teradata, Adobe).
-Familiar with third-party and commonly used functional extenders
-Integration tools
-Experienced in hands-on design, prototyping, development, configurations, testing and other implementation activities
-Proven experience in delivering the full software development life cycle with CRM platforms
-Excellent troubleshooting skills with the ability to analyze and resolve difficult problems quickly
-Demonstrated aptitude for learning new technologies
-Ability to effectively communicate technical concepts to other technical staff members as well as non-technical members of the organization
-Strategic thinking

Not mandatory but preferred: Salesforce Certified Marketing Cloud Administrator

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets

Department Details The University of Pittsburgh requires all Pitt constituents (employees and students) on all campuses to be vaccinated against COVID-19 or have an approved exemption. Visit coronavirus.pitt.edu to learn more about this requirement.
Assignment Category Applicants must include their complete employment history on their application. Please attach/upload a current resume specifically to this requisition/posting #. Pitt Information Technology (Pitt IT) provides innovative information technology services that support learning, teaching, research, and business at the University of Pittsburgh. Founded in 1787, the University of Pittsburgh is one of the oldest institutions of higher education in the United States. Pitt people have defeated polio, unlocked the secrets of DNA, led the world in organ transplantation, and pioneered TV and heavier-than-air flight, among numerous other accomplishments. Your efforts will be supporting a world-renowned teaching and researching facility. The work we do is essential to the University's critical enterprise-wide systems and services.
Job Classification Full-time regular
Campus Staff.Systems/Programmer.IV
Minimum Education Level Required Baccalaureate
Minimum Experience Level Required 10+ years experience
Work Schedule M-F bus hrs. On occasion, some evening and weekend work may be necessary depending on business load, project timeline requirements, urgent support, or scheduled downtime changes. May be responsible for carrying an escalation cell phone.
Hiring Range TBD based on qualifications
Relocation Offered No
Visa Sponsorship Provided No
Background Check No
Child Protection Clearances For position finalists, employment with the University will require successful completion of a background check
Required Documents Resume
Optional Documents Cover Letter

PI157973772