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Case Manager and Outreach and Education Coordinator

Wheaton College of Massachusetts
Massachusetts, United States
Salary Not Specified
Posted Date
Dec 15, 2021

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Position Type
Administrative, Business & Administrative Affairs, Community Relations & Institutional Outreach, Affirmative Action & Equal Opportunity, Student Affairs, Counseling, Health Services, Other Student Affairs
Employment Type
Full Time
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Wheaton is a leading private, coeducational, liberal arts college of 1800 students located in Norton, MA and within easy commuting distance of Boston and Providence.

Posting Details

Posting Number:


Position Title:

Case Manager and Outreach and Education Coordinator



Job Type:


Staff Term:

11 Months

Staff Work Schedule (hours/dates):

M - F 8:30 - 4:30, July Off

Academic Year Schedule (dates):

Faculty Term:

Position Type:



Counseling and Health Services

Job Summary/Basic Function:

The Counseling Center is committed to assisting each student reach their full potential, while fostering the institution’s mission of providing a transformative liberal arts education for intellectually curious students in a collaborative, academically vibrant residential community that values a diverse world. The Case Manager and Outreach and Education Coordinator is a critical member of the Counseling Center Staff and provides comprehensive clinical case management for students who access the Counseling Center, but would be more appropriately serviced by off-campus resources, as well as maintains relationships with local providers while overseeing our electronic and internal referral resources (ThrivingCampus and Counseling Center provider list). This individual will also provide leadership in outreach and educational programming opportunities to students and the campus community.

Case Management Responsibilities: 45%
• Assist students with psycho-social needs, including but not limited to, referral to community resources such as mental health care, hospitalizations, and/or other specialty care (e.g. substance abuse treatment, in-patient care for eating disorders, partial hospitalization etc.).
• Increase access to off-campus care by working to reduce transportation, financial and/or insurance barriers as well as initiating and developing on-going liaison relationships with community health providers, services, hospitals and other resources.
• Follow-up and document to ensure that students are appropriately assessed; successfully referred; and monitored for compliance with treatment recommendations.
• Maintain a database of local to Norton as well as Metro Boston and Metro Providence, referral resources and community service provider students can access. Act as liason to Thriving Campus platform for case management and referral resources.

Outreach Services: 45%
• Serve in a leadership role on campus providing outreach and educational programs to students, faculty and staff, including but not limited to psycho-education, passive campaigns, and topical outreach as needed under the direction and support of the Director, Counseling & Health Services.
• Co-lead the Wellness @ Wheaton Initiative.
• Lead all development, planning, management, and execution of holistic outreach programming on campus such as Fall Into Good Health Week, Spring Into Wellness Week, Fresh Check Day and end of semester programming.
• Manage collaborations with other offices, student groups, and external organizations to seamlessly bring high quality, wellness programming and activities to campus, alongside a team of committed staff and students.

Administrative Responsibilities: 10%
• Clinical Documentation Completion.
• Participate in divisional and campus wide committees to support the student experience and progress of Wheaton. Take lead on assigned administrative duties as needed.

• Participate in and at times lead outreach and education activities, trainings and programs on campus for students, faculty and staff on topics relevant to mental health and wellness care of college students.
• Participate in divisional and campus wide committees aimed at student impact and improvement of environment at Wheaton College.

Minimum Qualifications:

Masters Degree in Social Work, Mental Health Counseling, Psychology, or related Higher Education / Student Development degree.

One to three years of experience post Masters in clinical work, case management, outreach and education or a combination of all three.

Commitment to social justice principles and ability to work well with a diverse range of constituents (e.g., staff, faculty, parents, off-campus providers, etc.). Experience with and ability to relate to and identify with students of diverse backgrounds and identities.

Google Suite experience required and competency working with different and new systems.

Preferred Qualifications:

Independent licensure in the state of Massachusetts as an LCSW, LICSW, or LMHC .

Ability to speak multiple languages.

Experience working within Higher Education, or with transitional aged youth.

Experience working with outreach and education platforms such as Engage, Canva, Instagram, 25Live etc. Experience working with electronic medical records such as Titanium.

Physical Demands

Ability to lift and move supplies for programming and outreach events.

ADA Statement:

Individuals must possess these knowledges, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Eeo Statement

Wheaton is a private coeducational liberal arts college within easy
commuting distance of Boston and Providence. We have nearly 1,700
undergraduates from 40 U.S. States and more than 70 countries. Nearly 23%
of our undergraduates are U.S. students of color and 11% are international
citizens. Wheaton College is an equal opportunity/affirmative action
employer and does not discriminate against any individual or group on the
basis of gender, sexual orientation, gender identity or expression, age,
race, color, religion, national origin, veteran status, genetic
information, or disability. In a continuing effort to maintain and enrich
an intellectually diverse learning environment, the Department and the
College actively encourages applications from women and members of
underrepresented groups.

Posting Date:


Closing Date:

Open Until Filled



Office of Human Resources

Contact Phone/Extension:


Contact Email:

Contact Fax

Special Instructions to Candidates:

To prevent the infection and spread of COVID -19 and as an integral part of our public health and safety measures, Wheaton College requires that all successful applicants hired provide proof of full vaccination for COVID -19 at the time of employment, unless an exemption from this policy is requested and approved. Applicants believing that they need an accommodation of this policy because of a disability, medical condition, or sincerely-held religious belief should inform the Office of Human Resources after an offer of employment is extended.

Wheaton College is embracing a flexible approach to the workplace and has established an alternative work arrangements policy. This policy seeks to provide options for alternative work arrangements that include remote, hybrid and flexible schedules. Depending upon the nature of the position, some departments may be able to support their employees in establishing work arrangements under this policy that balance on-site work with some remote work and as such, candidates are encouraged to explore these options with the hiring manager when interviewing.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Optional & Required Documents
Required Documents
  1. Cover Letter
  2. Resume
Optional Documents
  1. List of References

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