Learning Spaces Specialist

Posting Number A01871 Position Title Learning Spaces Specialist Position Number E00955 Salary for Announcement
The anticipated hiring range for this position is $45,300 – $56,700. The full salary range is $45,300 – $68,000.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

For more information on MSU Denver’s compensation structure, please visit https://www.msudenver.edu/hr/compensation/professionalexecutivestaff/compensationstructureandguidelines/ Pay Grade
15 Employee Category Professional staff Department Client Services EClass Code Full Time Professional Staff Position Summary
The Learning Spaces Specialist position supports MSU Denver’s mission by enabling technology in University’s learning spaces across campus. As a Learning Spaces Specialist, you are the first contact to assist students and faculty with classroom technology. You will be working with a team of student employees who help ensure that classrooms, labs and conference spaces are fully functional, and you set the standard for service excellence among your peers and direct reports.

When not directly assisting the campus community, you will work on new projects, frequently researching and testing new equipment that you include in the design for future learning space installations. From time to time, you’ll also support University events in both academic and non-academic settings, ensuring that presentation technology and live streaming equipment are operating as expected.

IND208 Duties/Responsibilities
60% Learning Spaces Support & Implementation:

Deploy and support technology in MSU Denver learning spaces, including but not limited to: projectors, document cameras, switchers, computers, AV controllers/touch panels and relevant cabling/interconnects. Provide Tier-II (post-Service Desk) and Tier- III (vendor-facing) technical support, and assists with network troubleshooting when required. Provides Tier-I/II student technical support on an as-needed basis to ensure availability of technical services. Configure, install and implement new technology solutions/systems as directed.

Provide primary support to University-managed learning spaces during the day/evening hours. Ensure the technical operations of all student laboratories including desktop and laptop computer support for both Mac and Windows platforms.

Provides and promotes customer service and technical support to faculty, staff and students consistent with IT division and industry standards. Assists in planning, designing, and enhancing technology related to all learning spaces and provides regular transfer of information to team members through detailed documentation and/or other relevant teaching methods. Works with tech support, staff, and customers to facilitate hardware/software installations, upgrades, and reconfigurations. Ensures the daily operations of all computer laboratories through coordination of resources, information and regulations.
Prepare recommendations regarding Service Level Agreements and future investment to ensure ongoing availability of quality customer service and compelling, current systems in learning spaces.

Performs scheduled maintenance and repairs in learning spaces as needed.

20% Administrative:

Mentor student employees through structured trainings, one-on-one coaching and daily response to their questions. Be available to all team members via email and chat clients throughout the day.

Promotes a work environment that ensures open conversation and sharing of ideas as they pertain to lab operations and smart classrooms. Identify, analyze, triage and resolve technical problems or escalate to level IT professional for collaboration if employee cannot solve issues related to the network and computer environment, and to other lab managers as appropriate.

Prepares and delivers internal and external presentations and/or trainings regarding capabilities and usability of technology solutions.

Maintains current documentation regarding various lab services, including but not limited to print management, digital signage, staff training, policies and lab reservation system software.

Prepares regular status reports regarding environment operations, successes and challenges.

Attends internal collaborative meetings and client-facing meetings on an as needed basis.

15% Media & Event Support:

Assist with Media and Event production by deploying lecture captures cameras for faculty and staff. Provide training to faculty and staff on camera operation and basic troubleshooting for lecture capture. Export, edit and deliver lecture capture video in a timely manner. Provide assistance in camera operation and other production duties on various multi and single camera shoots in studio, classroom and/or remote productions.

5% Other:
• Attends professional development courses to improve technical and supervisory skills.
• Other duties as needed and assigned, including technical event management and support.
• Occasional after-hours or on-call work may be required. Required Qualifications

• Bachelor’s degree from an accredited college or university*
• 2+ years experience providing customer service and technical support in an information technology or audiovisual systems environment.

* extensive work experience may be considered as a substitute for a formal degree, with 2 years experience replacing 1 year of education Preferred Qualifications
• An industry-recognized audiovisual systems certification, including but not limited to Infocomm CTS, CTS -D etc
• 1 or more years of experience serving as a team or work lead in an information technology or audiovisual systems environment.
• Experience working in higher education.
• Excellent verbal and written communication skills, with an emphasis on professional discourse.
• Familiarity with educational technologies, including but not limited to, student response systems, classroom management systems, and AV technologies.
• Experience creating and delivering technical presentations or trainings.
• Experience with AV control systems. Work Hours Posting date 12/15/2021 Closing date Closing Instructions Open Until Filled To ensure full consideration, applications must be received by 11:59pm (MT) 01/05/2022 Special Instructions to Applicants
IMPORTANT : In order to be considered as an applicant you must apply via the online application system, www.msudenverjobs.com .

References refers to a list of three professional references and their contact information.

Official transcripts will be required of the candidate selected for hire.

The health and safety of students, faculty, staff and our prospective teammates are our highest priority and as an institution, we are required to have proof of vaccination on file for all employees.

MSU Denver is requiring all employees to provide proof of being fully vaccinated for Covid-19, or to submit an exemption and be subject to following the Covid-19 safety protocols. As an employee of MSU Denver, an exemption or lack of proof of vaccination will require you to submit to weekly Covid-19 testing starting the week of August 23, 2021.
Additionally, all institutions on campus are requiring that masks be worn indoors regardless of your vaccinations status. Talent Team Representative Elizabeth Wellington Talent Team Representative E-mail ewelling@msudenver.edu Benefits
MSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link:

Employee Benefits Offerings Diversity Statement
Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 50% first generation students and over 45% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.