Case Manager for Student Accountability (Conduct) & Student Support (PRN28733B)

The Division of Student Affairs at the University of Utah provides an array of services and programs to help students benefit fully from their educational programs and to help the University carry out its mission of research, teaching and service. Within the Division of Student Affairs, the Office of the Dean of Students is committed to promoting a caring and safe community that increases our students’ abilities to learn and make healthy choices. We promote inclusiveness, strive to support the success and growth of all students, and enrich the holistic student experience. We prepare students to reflect on their behavior, to think critically, practice skills, and clarify values-all of which they can use throughout their lifetime. 

The area of Student Accountability (Conduct) educates the University of Utah community about the standards necessary to maintain and protect an environment conducive to learning. Our core purpose is to develop students’ academic and social responsibility. We value integrity, responsibility, community, civility, accountability, and fairness. 

The University of Utah seeks a highly motivated, student-centered, and dedicated professional to serve as the Student Conduct Hearing Officer. Reporting to the Associate Dean of Students, the Student Conduct Hearing Officer facilitates all aspects of the student conduct process.

This position may also be assigned to support the office’s Student Support team as a Case Manager. The purpose of this team is focused on the wellbeing and safety of individuals within campus community by taking reports, gathering information, and communicating with students, staff, and faculty. The Student Support team contributes to overall student persistence through intervention, coaching, support, and referrals to appropriate on and off-campus resources. Throughout this process, students are provided with wrap-around services and case management that supports their academic and personal efforts. 

University of Utah Job ID# PRN28733B    00300 - Dean of Students

COMPENSATION:             $48,000-$51,000

WORK SCHEDULE:           40 hrs/week, Day

RESPONSIBILITIES:

Student Accountability (Conduct):

• Administer the student conduct process on campus in a manner that ensures student development and the consistent and fair application of University polices. This includes supporting all students involved in the Student Conduct process through respectful interactions, providing accurate and clear information, actively listening during all meetings so the student’s perspective is heard, and showing concern for the student’s well-being.
• Investigate and adjudicate potential violations of the Student Code of Conduct by individuals and student groups incorporating developmentally appropriate sanctions as needed.
• Provide outreach and education to the campus community about the Student Code of Rights and Responsibilities, including all related processes.
• Assist with coordinating changes and updates to the Student Code as needed.
• Research current issues and best practices related to discipline on college campuses.
• Use an electronic database system, Advocate, to manage and maintain information related to Conduct cases.
• Establish and maintain effective working relationships with campus departments including but not limited to the Counseling Center, Center for Student Wellness, Department of Public Safety, Office of Equal Opportunity and Affirmative Action, and Housing and Residential Education.
• Other duties as assigned such as special projects. 

Case Management:

• Provide a continuum of case management for Student Support cases including: assessment, planning, collaboration, implementation, monitoring, follow-up, and evaluating multi-faceted, potentially high-risk, and complex situations.
• Respond to communications from concerned campus and community members regarding new and existing reports.
• Gather and report relevant information on cases by conducting interviews, searching electronic databases, and searching social media sites.
• Meet with students and otherwise engage with them through various means to evaluate issues of concern and to provide information, guidance, and support as appropriate to the situation.
• Utilize NaBITA’s risk rubric to identify concerning behavior and implement appropriate interventions
• Document actions taken for current cases.
• Track trends or changes in student behavior and assess for ongoing interventions.
• Assist students with social service needs including referral to campus and community resources.
• Effectively collaborate and coordinate with other University personnel, healthcare providers, public safety officers, government agencies, and family members when responding to students in distress.
• Understand, apply, and communicate applicable University policies (e.g., withdrawals, leaves of absence, student rights, etc.) with students and other stakeholders.

Outreach/Education:

• Participate in outreach efforts to the University community regarding student behavioral issues, intervention strategies, and current national/institutional trends and best practices in behavioral intervention.
• Facilitate trainings and presentations on topics that include, but are not limited to identifying concerning behaviors, reporting, and appropriate intervention with distressed students.
• Presentations are often co-presented with a campus partner (e.g., Counseling Center, Campus Police, Student Accountability, etc.).

Record Keeping and Documentation:

• Create, update, and maintain accurate and timely case notes.
• Utilize Symplicity’s Advocate software to document incoming and outgoing communications including behavioral reports, requests for campus resources, meeting notes, document collection, and action logs.
• As needed, participate in the Behavioral Intervention Team (BIT) and assigned action items from BIT.
• Contribute to relevant sections of the annual reports, and present requested data (e.g., trends, gaps in service, etc.) to University stakeholders.
• Ensure that information management procedures comply with federal and state requirements and University policies (FERPA, Clery, etc.).

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking. 

Seldom: Bending, reaching overhead.

QUALIFICATIONS:

Bachelor’s degree in a related area or equivalency (2 years related work experience may be substituted for 1 year of education).
Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description

Department-specific qualifications:

• Bachelor’s degree required, with preference for master’s degree or professional experience equating to a graduate degree in one of the following areas: student development, higher education administration, public administration, social sciences, human resources, or related discipline
• Four to six years of related work experience
• Strong written and oral communication skills
• Conflict resolution skills
• Ability to work with other professionals who represent a variety of disciplines including but not limited to: law enforcement, faculty, staff, and community partners
• Ability to prioritize and work autonomously in a high-traffic environment
• Ability to speak in front of audiences of varying compositions and sizes
• Experience working with sensitive and confidential information
• Strong awareness, sensitivity and commitment to work with individuals representing a range of race, color, religion, national origin, sex, age, status of a disabled individual, sexual orientation, gender identity/expression, or veteran status
• Strong desire to contribute to student success and achievement of educational goals

PREFERENCES:

• Working knowledge of student conduct administration and best practices
• Knowledge of applicable laws and regulations regarding student and employee policies and privacy of records (Title IX, Clery Act, FERPA, etc.)
• Experience working with campus and community resources
• Experience with development and coordination of educational programming
• Working knowledge of behavioral intervention and risk assessment programs and best practices.
• Experience working with campus resources (counseling centers, victim advocacy, academic advising, financial aid, campus police, registrar, etc.).
• One or more years of experience in case management.

TO APPLY, VISIT:               https://utah.peopleadmin.com/postings/126984

EQUAL EMPLOYMENT OPPORTUNITY

The University of Utah is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/TDD), for further information or to request an accommodation. The University of Utah is committed to diversity in its workforce. Women and minorities are encouraged to apply.