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Community Manager

National Park College
Arkansas, United States
Salary Commensurate with experience
Posted Date
Dec 14, 2021

View more

Position Type
Administrative, Student Affairs, Other Student Affairs, Residence Life
Employment Level
Employment Type
Full Time
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Servitas Management Group, LLC (SMG) and National Park College have formed a unique partnership focused on providing an excellent living experience for Students attending the National Park College in Hot Springs, Arkansas. SMG believes that the right Community Manager will be instrumental in the continued success of this partnership.

The primary responsibility of the Community Manager is to work closely with the College in providing leadership and direction for the business affairs and facility management for Dogwood Hall, a student housing community that serves approximately 210 students. In addition, our team members work to ensure a consistent, positive living environment located directly on-campus.

Responsibilities include communication and liaison with National Park College; hiring, training, and supervision of professional staff; monitoring of fiscal affairs including the operations and capital budget, collection of housing fees and delinquencies, administering housing assignments and lease enforcement, supervision of facility maintenance, development of marketing plans along with marketing and leasing materials, and management of contracts with outside vendors.

An ideal candidate will have experience in facilities management/maintenance and capital planning, marketing (print, online, and events), managing housing contracts/assignments, accounts receivables/payables. Excellent verbal and written communication skills are needed to interact with campus partners, students, families, and community members. Effective time management, attention to detail, and managing competing priorities will be necessary for success.

A Bachelor's degree is required, and a Master's is preferred. Demonstrated experience in college student housing, administration, customer service, and supervision are all desired.

All candidates will participate in a background check and drug screening before employment.

Compensation package: $50,000-$55,000 based on relevant experience, excellent benefits, including medical, dental, 401K, and professional development funding.

Qualified applicants can submit a resume and cover letter to Jose Rodriguez, Regional Director at


SMG is an industry leader in managing on-campus student housing for non-profit owners and higher education institutions. Along with our campus partners, we implement and support custom management programs that best reflect the educational philosophy and goals of the institution. Our management team members have experience working on-campus, and most have a degree in higher education, student affairs, business, or social services. We take pride in developing close relationships with our campus colleagues, pursuing excellence, and providing remarkable service.



The Community Manager (CM) responsible for the overall management of the community and student housing facility at National Park College. Areas of responsibility include, but are not limited to, fiscal oversight; facility maintenance and repair; capital project planning and implementation; programming and staff development; occupancy management; communication and collaboration with the institution; leasing plans and oversight; and human resource management of employees. In addition, a strong focus on resident experience is essential to the overall achievements of the student housing community.


Stakeholder relations:

  • On-site coordination, communication, and liaison with the College, Administration, Finance, Housing and Residence Life Department, and Student Affairs Departments.
  • Represent and provide information to the owner, College, auditors, state/county/city housing stakeholders, and SMG home office staff via email, phone, and meetings.
  • Maintains regular liaison with College. Remains attuned to College timelines, calendars, standards, and programs. Enhances relationship with the College through periodic meetings and activities.
  • Work in cooperation with College offices related to staff training, marketing, lease language, policy enforcement, safety, and conferences.

Financial Responsibility:

  • Fiscal oversight, including operating and capital budgets, variance reporting, forecasting, accounts payable, accounts receivable, and collections oversight.
  • Creates, revises, and monitors the community's operating and capital budgets. Ensure that all line items fall within budgeted expectations and develop contingency plans for unexpected expenses.
  • Ensure the monthly collection and processing of rent, including accounting entries, bank deposits, and delinquency management.
  • Manage operating and capital budgets, including but not limited to development and presentation of the annual budget, planning for unexpected expenses, tracking and approving expenditures, submitting monthly budget variance reports, reconciling accounts, and communicating with the corporate accountant.
  • Provide oversight of the accounts payable area, including processing invoices for payment, tracking expenditures, holding down costs, and providing reports regarding expenditures.
  • Manages any summer business program necessary to meet the objectives of the business plan
  • Human Resources
  • Supervise all the hiring, training, termination, development, and motivation of staff.
  • Recruit, hire and train activities for staff, ensuring all new hires have background checks, complete appropriate paperwork, receive passwords for systems, IDs, name tags, etc. Coordinate appropriate training sessions for all levels of staff on topics such as benefits, sexual harassment, ethics, etc.
  • Supervise and evaluate professional and student staff (direct and indirect reporting) as well as maintain personnel documentation. Conduct regular performance reviews; hold staff accountable, and address complaints and resolve employee issues.
  • Approves the staff payroll.
  • Conduct weekly staff meetings.
  • Conducts regular one on one meetings with direct reports.
  • Maintain daily contact with staff as appropriate.
  • Provide professional staff with career development opportunities.
  • Ensure all staff is operating within policies and procedures.

Leasing and Marketing:

  • Collaborates with the property and corporate sales teams to develop marketing plans and sales strategies to achieve budgeted occupancy.

Vendor Relations and Negotiations:

  • Contract interpretation and enforcement.
  • Source, negotiate and engage services and products from vendors, coordinate new vendor setup, monitor contracts for compliance, and manage relationships with vendors.
  • Supervises community vendors and contractors.
  • Manage vendor/contractor relationships including negotiating for the most cost-efficient and high-quality services and monitoring vendor activities for contract compliance.

Facilities and Maintenance:

  • Facility maintenance, including preventative scheduled maintenance, capital project planning and management, crisis mitigation and turn over planning and execution.
  • Ensures follow-through on capital projects
  • Creates and manages a responsive facilities management program, which includes quick response time, low call back volume, an aggressive preventative maintenance program, and a well-regulated housekeeping and grounds keeping program.
  • Conducts weekly site inspections of all interior and exterior areas of the community with the Maintenance Supervisor to ensure an ongoing high quality of care.
  • Coordinate smooth transition from move out to move in.
  • Oversee facility management program including an active preventive maintenance plan, maintenance ticket system, well-regulated housekeeping and grounds-keeping plan, inventory control and assess management, and continuous quality improvement efforts.
  • Manage "turn" of student rooms with efficient and student friendly processes.
  • Maintain Community Standards and Safety
  • Enforce community lease policies while providing unparalleled customer service
  • Understand and abide by management agreement
  • Manage legal issues and various aspects of risk
  • Be familiar with the general maintenance policies and procedures and be available to assist in after-hours maintenance emergencies
  • Assist in keeping the community clean by surveying common areas regularly, reporting any concerns and/or helping with the cleanup when necessary
  • Report any life safety hazard or maintenance concerns encountered while on or off duty.
  • All staff, including the SVP, COO, and CEO is expected to pick up trash when it is present to maintain the property curb appeal of the property
  • Develops a Capital Improvement plan and a Preventative Maintenance Plan to maintain the value of the property.

Resident Experience

  • Develops and executes events and activities that foster an enjoyable and positive environment for residents in coordination with the Leasing and Marketing Manager, Director of Residence Life and/or the Assistant Community Manager.
  • Establish programs to promote educational, physical, and social objectives.
  • Maintains a highly interactive approach with residents.
  • Resolves problems to ensure customer satisfaction
  • Perform Administrative Tasks:
  • Complete and submit required reports by deadlines set by supervisor.
  • Supply orders, reporting, process design and execution, asset management.
  • Assumes accountability for the management and administrative operation of the facility, office management, staff supervision, selection, training and evaluation, staff development and policy enforcement.
  • Assists in the establishment of the goals and objectives of the site in conjunction with the Regional Director.
  • Performs administrative duties such as weekly and monthly reports, annual budget development, and purchase and supply requisitions.
  • Document all incidents and the appropriate follow-up and communicates to the appropriate personnel immediately when incidents occur.
  • Oversees the assessment, identification, and appropriate response to the needs of the residents to include policy assessment, recommendations, and implementation of approved policy changes.
  • Weekly, Monthly, Quarterly and Annual reports per management agreement
  • Create and distribute status reports including weekly operations, work order, occupancy, financial and/or other assigned reports.
  • Be a Team Player:
  • Encourage positive attitude for and abide by SMG missions and values
  • Model and encourage a "whatever it takes" attitude among staff
  • Participate in all staff training and orientation
  • Maintain a professional and respectful attitude and manner in all work relationships


To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • 3-5 years progressively responsible experience in student housing, multifamily housing, or related field.
  • Bachelor's Degree required, Master's Preferred
  • Crisis response and management
  • PC Literacy (Microsoft office products)
  • Property Management Software knowledge


Communicate, facilitate, and collaborate with diverse audiences, ranging from students, parents, and professional networks to property administration and College staff.

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