Indiana Tech is a thriving,
independent, teaching-oriented institution with a focus on
career-oriented programs in business, engineering, information
technology and computer science, criminal justice, life sciences,
human services and many other concentrations. Indiana Tech enrolls
nearly 1,500 students in its traditional undergraduate programs on
its picturesque main campus and nearly 5,000 students in its
College of Professional Studies programs online and onsite at 15
regional locations. Degrees are offered at the associate,
bachelors, masters and doctoral levels.
Over 41% of our students are either
globally or domestically diverse; this contributes to our unique
vibrant and inclusive campus community. All academic programs are
designed to provide students with relevant and practical
experiences, including an emphasis on internships. The university
is accredited by the Higher Learning Commission.
Indiana Institute of Technology
embraces diversity and equal opportunity intentionally. We are
committed to building a team that represents a variety of
backgrounds, perspectives, and skills. We believe that diversity
and inclusion among our employees is critical to our success with
respect to educating our students to become global citizens.
Indiana Tech is an Equal Opportunity Employer.
Indiana Tech has big plans for its
future. Learn more at Indiana Tech Strategic
Indiana Tech seeks qualified
applicants for the IT Business Analyst position. A specialist in
the analysis and improvement of business processes who is
coordinate the development and design of integrations, workflows,
and data integrity initiatives which support Indiana Techs
traditional and CPS admission offices. One of the primary
responsibilities of the position are the CRM (Slate) processes
which support admission offices. The position reports to the CIO
but works embedded and collaboratively with the admission
Lead the development, implementation,
and management of processes and workflows in the Admissions CRM
(Slate) and ECM (Hyland Content).
Collect and analyze business
requirements from the admissions team and transfer that knowledge
to the IT Services team.
Lead requirements analysis,
validation, and verification to ensure that statements are
complete, consistent, concise, unambiguous, and verifiable.
Effectively communicate (verbal and
written) with both technology and business experts to define and
explain requirements and processes.
prioritization based on business value.
Manage process upgrades through
effective user acceptance testing and generally accepted use of
change control processes.
Maintain a deep understanding of
business processes used in admissions.
Lead initiatives through the
enforcement of deadlines, schedules, and methodologies.
Actively engage and support
operations to ensure admission processes are working as
Maintain effective technical
expertise in the CRM in order to equip others to create rules,
reports, and dashboard.
Remain current through ongoing
Support operations in other areas
when available and needed
Other duties as assigned
Bachelor Degree preferred
Experience with CRM application
Enterprise Content Management (ECM),
marketing, and sales operations helpful
Strong technical and analytical
Strong internal customer service
Ability to lead and coordinate teams
across multiple departments.
Organization and time management
Ability to multi-task and work in a
Strong written and verbal skills
Microsoft Word Intermediate
Microsoft Excel Intermediate
ECM (Hyland Content)
Minimum two years prior related work
A complete job description is
available to qualified candidates.
Application materials must include a
cover letter and resume. Applicants are expected to respond to the
mission/vision and diversity statement when applying.
The position remains open until
filled. For preferred review of materials please apply by January